Internationally savvy sports professional with over 20 years of experience providing customized services for athletes, executing special projects that add brand value and building relationships with external partners; respected leader promoted with increased responsibility to impact company’s direction; big-picture thinker who collaborates across all departments and levels to ensure consistent messaging, fiscal responsibility, and best use of human resources. Successful at implementing strategic approaches to drive program engagement and member participation. Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Adept at leveraging in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. Seasoned [Job Title] with exemplary skills in [Skill] and [Skill]. Energetic professional with engaging personality and service-driven background. Trained in operations management and [Area of expertise].
Greenville, NC, 12/2007 - Current
- Led development and implementation of player enrichment initiatives for world-class professional athletes (ATP University, ATP Refresher Courses), elite junior athletes (Road to Pros) and alumni (ATP Professionals Course).
- Collaborated on new partnerships to aid athletes during global pandemic crises and subsequent suspension of tournaments and competition.
- Established new partnership with Universidad de Palermo, offering full and partial scholarships towards undergraduate and master’s degrees; three members successfully enrolled during the program’s initial launch.
- Partnered with online learning platform Coursera to help athletes learn new skills to serve them during their playing and non-playing careers.
- Offered resume/curriculum vitae.
City, STATE, 12/1996 - 12/2007
- Launched the ATP Continuing Education Program which awarded over 20 full-tuition scholarships and more than a dozen partial-tuition scholarships to active and retired professional tennis players; maintained joint programs with educational institutions Indiana University East, Universidad de Palermo and University of Phoenix.
- Assisted in designing, and where necessary, retooling of the Tennis Europe Junior School.
- Established and evaluated curriculum for over 30 workshops featuring classroom-based, digital and experiential courses successfully completed by over 1,100 professional tennis players.
- Procured specialists for media training, financial management, philanthropy and career transition services.
- Managed annual program budgets ($200K), facility negotiations, participant recruitment, on-site coordination and staffing for all workshops and symposiums.
- Guided the production of collateral materials and videos for internal and external communication.
- Tracked key developments, trends and best-practices within the Player Development industry and implemented advancements as appropriate.
- Created the ATP Job Bank, an online database of tennis industry job postings for transitioning athletes and alumni.
- Supervised, trained and evaluated Player Relations support staff and seasonal interns, Oversaw player entries and withdrawals for each Grand Slam tournament, and over 200 ATP and challenger level tournaments annually.
- Interfaced with tournament directors and tournament staff, providing guidance related to acceptance lists, withdrawals and special exempts.
- Acted as liaison for player member benefits and services for over 800 active members worldwide; benefits included the group medical insurance plan and player pension program.
- Collaborated with executive management to create member-only intranet website, ATP PlayerZone; accessed by more than 2,500 athletes, coaches and agents.
- Managed membership records, correspondence and annual invoicing for all player and alumni members.
- Developed and directed the production of the ATP Player Member Handbook; translated into three languages.
City, STATE, 12/1992 - 12/1996
- Edited and approved the annual media handbook that provides biographical, statistical and ranking information for more than 150 professional tennis players on the ATP; credited as Editorial Assistant for Official Player Guide.
- Served as media liaison for annual tennis tournaments in Toronto and New Haven.
- Contributed to the monthly publication, International Tennis Magazine and weekly newsletter, International Tennis Weekly.
- Prepared and distributed press releases and statistics for international print and broadcast media.
Professional Association of Athlete Development Specialists, Board of Directors
University of North Florida, Dept of Education & Human Services Dean Advisory Council
University of North Florida, Sports Management Advisory Council
Florida State University Alumni Association
FSUBA National Board of Directors, Chairman
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School Attended
- University of North Florida
- Florida State University
- University of South Florida
Job Titles Held:
- DIRECTOR OF PLAYER DEVELOPMENT
- PLAYER RELATIONS MANAGER
- CORPORATE COMMUNICATIONS ASSISTANT
Degrees
- Master of Business Administration
- Bachelor of Science
- Certificate: Diversity, Equity and Inclusion in the Workplace
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