Experienced account manager with excellent client and project management skills. Proactive and strategic problem-solver with record of achieving profit goals while consistently acquiring new customers and expanding operations. Action and goal-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Adept at cultivating productive client relationships through positive rapport, tailored solutions, and client interaction. Ability to utilize extensive industry background to engage with clients, as well as reveal customer needs and deliver solutions.
- National account management
- Strategic account development
- Strong interpersonal skills
- Team building expertise
- Relationship selling
- Strong analytical skills
- Seasoned in conflict resolution
- Sharp problem solver
- Active listening skills
- Adaptive team player
- Time management ability
- Excellent communication skills
- Effective team player
- Superior organization skills
- Resolution-oriented
- Exceptional multi-tasker
- Working knowledge of Datatrak
- Upselling and consultative selling
- Exceptional customer service skills
- Professional relationship development
- In-depth knowledge of markets and relationships
- Vendor/partner relationships
- Profit and loss accountability
- Knowledge of legal standards
- SF and GS system proficiency
- Partnership management
- Upselling proficiency
Canton, OH, 02/2018 - Current
Support vendor partner onboarding and the facilitation of VPP benefits.
Build and maintain relationships with key vendor partners.
Manage vendor partner communication and the expansion of our mutual customer base.
Teach and reinforce clients and ABC staff how to get the most our of their relationship with ABC vendor partners.
Trained internal staff on administrative vendor processes and procedures to facilitate seamless company operations.
Utilize, optimize and innovate the VPP CRM tools while documenting activity.
Monitor and manage support questions pertaining to vendor partners and the API.
Create, document and deploy best practices for vendor partnerships and integration.
Manage and support inquiries pertaining to vendor partners and the API.
Provide and participate in integration solutions for vendors and customers.
Collaborate with ABC upper management to resolve issues when necessary.
Oversee the management and execution of vendor activity in 3scale.
Edit and prepare departmental contracts for attorney approval.
Conduct industry analysis to identify potential new partners.
Successfully re-imagine and re-launch the vendor partner program for greater program benefit and profitability.
Achieve and exceed revenue annual revenue targets.
Lead discovery and solution provider selection for behind the wall technology solutions.
ID, State, 11/2016 - 01/2018
Upsold add-on services to existing customers, generating incremental revenue.
Resolved customer complaints.
Wrote, proofed and edited sales proposals and correspondence.
Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments.
Addressed customer questions and concerns regarding products, prices and availability.
Developed and expanded existing customer sales.
Determined the cost and pricing of proposals and bids.
Delivered exceptional account service to strengthen customer loyalty.
West Monroe, LA, 04/2015 - 11/2016
Manage and support various key enterprise clients with product launch, programming development.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Work with marketing team to define marketing strategies, launch and retention plans to maximize success.
Emphasizing product features based on analysis of customers' needs and on technical knowledge.
Manage relationships with internal and external partners to fulfill all client launch requirements.
Define and develop promotions (online, partner, and on-site marketing programs).
Successfully develop and deploy client training including onsite training, live webinars, and recorded training material.
City, STATE, 08/2004 - 11/2016
Hired and trained all sales, training, and membership services staff.
Led team members to establish sales and customer retention goals.
Resolved customer complaints regarding sales and service.
Monitored customer preferences to determine focus of sales efforts and program offerings.
Maintained productive relationships with existing customers through exceptional follow-up after sales.
Design and implemented customer satisfaction metrics.
Implemented multiple training programs and profit centers.
Assessed effectiveness of sales representatives.
Defined project and company vision, strategies and tactics.
Researched, negotiated, implemented and tracked advertising and public relations activities.
Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups.
Monitored multiple databases to keep track of all company billing and member management.
Regularly trained staff on fitness industry updates and coached personal trainers on professional conduct.
- NASM
- IHRSA
- FIT-C
- ACE
- NDEITA
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Resume Overview
School Attended
- PCC
Job Titles Held:
- Director of Partner Relations
- Client Success Manager
- Key Account Manager
- Manager/Owner/Operator
Degrees
- Associate of Applied Science
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