Director Of Operations Co Partner resume example with 16+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

High-performing Leader with over 13 years' experience, successfully building and improving organizational processes, measurement systems, and quality standards (E.g. API & ISO) or elements of these systems. 

My experience is not limited to just one industry as you will see from my career experience below. Strategically managing organizations across diverse groups, including the manufacturing industry, Oil & Gas, Engineering, and Construction, is one of the key factors in my competitive advantage.


• Quality Management Systems
• Continuous Improvement
• Operational Improvement
• Corrective/Preventive Action
• Analytical & Problem-Solving
• Flow Chart/Process Maps
• Root Cause Analysis (RCA)
• NDT Level I/II (VT, UT, MT & PT)
• Internal Quality Audits
• Bilingual (Spanish/English)
• API 1104, AWS D1.1, ASME
• API Spec. HR15 Knowledge
• Welding Standards
• Coatings Application (Wet/Dry)
• (QA/QC) Plan /Control Plan
• Six Sigma/Lean Methods
• ISO 9001 & API Spec. Q1
• Windows, Microsoft Office,
• MS Word, Excel, SharePoint
• Health & Safety Standards
• Strong Leadership Experience
• Excellent Time Management
• Documentation Control
• Construction Management
• Engineering Design Knowledge
• Standard Operating Procedures (SOP)
• Production Part Approval Process (PPAP)
• Failure Mode/Effects Analysis (FMEA)
• Statistical Process Control (SPC)
• Check Sheet/First Article Inspection

Director Of Operations /Co-Partner, 2017 to Current
Green Plains Renewable EnergyWood River, NE,
  • Helped build and develop the company from the ground up.
  • Directing all aspects of operations, from locating and qualifying the best suppliers (based on price, quality & availability).
  • Created the business plan and established the applicable quality standards that govern Calli Products.
  • Maintaining company website with up-to-date with product specifications and availability.
  • Created Marketing Presentations and demo Products.
TQA Manager Of Americas, 2015 to 2017
Green Plains Renewable EnergyCentral City, NE,
  • Managed the quality programs throughout the Betafence USA division, while primarily concentrating on the Ennis facility.
  • Transitioned the Quality Planning, Inspection, Control, Certificates and Notifications to an SAP-integrated quality management system, which improved quality inspection data, Product approval or rejection time and Storage location accuracy.
  • Improved 2016's cost of quality (COQ) to 0.46% of NET sales, which was contributed by decreasing the field Non-Conformance (NCRs) by over 50% that year.
  • Developed project quality plans and standard operating procedures (SOP) for receiving, handling and shipping parts, which included parts in process and finished products.
  • Collected (by conducting Internal/external Quality Audits per ISO 9100) analyzed and reported on quality related statistics and metrics to Upper management and customers.
  • Reviewed and approved process validations, Design Review and document changes, and defined critical dimensions for prints.
QA/QC Manager, 2013 to 2015
  • Managed team of 10 quality professionals: engineers, supervisors, and quality techs; Ensured that all personnel was trained to perform their jobs effectively; managed the QA departmental budget and other cost-effective administrative functions.
  • For 2014, developed and implemented the API Q1 quality management system (QMS) within a 6-month period, making it the first and only facility in the FPI group certified.
  • Formulated and maintained API 15HR Spec Quality Control Manual in accordance with API and customer, statutory and regulatory requirements.
  • Increased performance improvement in customer satisfaction, on-time service/delivery, rejection rate and reduced the 50 + open non-conformances to 0 within the first month of starting.
  • Established frequent communication with our vendors to resolve all issues/concerns linked to quality & supplier Audits.
  • Collaborated with the senior management team, formulating customer needs, prepare capital expenditures and establishing KPIs, performance measures, goals, and objectives for the operations team.
QA/QC Manager, 2005 to 2013
  • Managed team of 25 quality professionals, which included CWI's, shop & field inspectors and document control specialists covering the following areas: Welding; Painting; pipe construction, shipping, and NDE related activities.
  • Formulated and maintained AWS D1.1 & D1.5 Spec Quality Control Manual in accordance with AWS regulatory, company & industry standards and contract requirements.
  • Trained and engaged employees in process improvement methods, such as Kaizen, 5S, Poka-Yoke, and Gemba.
  • Conducted internal manufacturing system audits that enabled our facility to support the customers better.
  • Developed and implemented quality procedures to assure compliance with job-specific operations.
  • Conducted supplier audits to collect and analyze data and conduct statistical and trend analysis as well as build relationships with new and potential top suppliers.
Bachelor of Science: Business Management, Expected in
UOP - Houston, TX

Business Management

Bachelor of Science: Sales, Expected in
UAA - Anchorage, AK,
Certification: Welding Technology (FCAW, GMAW & SMAW), Expected in
Lone Star College - Houston, TX
Certification in Lean Management: , Expected in
Milwaukee School of Engineering (MSOE) - Milwaukee, WI
Certification : Root Cause Analysis:, Expected in
Valmont Inc - Brenham, TX,
Training: Lead Audit , Expected in
T-REX ENG - Houston, TX

Bilingual (Spanish/English)

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Resume Overview

School Attended

  • UOP
  • UAA
  • Lone Star College
  • Milwaukee School of Engineering (MSOE)
  • Valmont Inc

Job Titles Held:

  • Director Of Operations /Co-Partner
  • TQA Manager Of Americas
  • QA/QC Manager
  • QA/QC Manager


  • Bachelor of Science
  • Bachelor of Science
  • Certification
  • Certification in Lean Management
  • Certification
  • Training

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