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Director Of Operations Resume Example

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DIRECTOR OF OPERATIONS
Summary

Highly-motivated Director with proven experience with a variety of health service lines in a diversified organization with complex reimbursement and payor models.  Analytical mind with ability to drive the creation and delivery of financial information and analytics through integrated information platforms.

Skills
  • Lead the budgeting, forecasting, long-term planning, implementation, and business strategic analysis of the financial team.
  • Optimize the FP&A process, reporting and system functionality, identifying and integrating improvements.
  • Create and maintain quarterly forecasts and annual budgets for the organization, create short- and long-term cash flow projections, and create the five-year strategic plan.
  • Collaborate with executive leadership to evaluate business economics for recommendation and allocation of capital.
  • Perform and lead in-depth financial analyses, build and maintain detailed growth and strategic models, and develop fact-based recommendations to help make informed business decisions.
  • Provide analysis to executive leadership in support of projects, new organizational operations, and other profit or cost reduction opportunities.
Experience
SandsRx, LLCWylie, TexasDirector Of Operations11/2018 to Current

Reported to the CEO/President and contributed to the success of the organization by providing relevant data and analysis to assist with company decision-making and performance.   With the annual financial plan, rolling forecasts, long range plans, operating and capital budgets and performance analytics  being key deliverables, I leveraged collaborative relationships to develop effective reporting of forecasts, budgets, capital investments, and operational improvements.  I also provided overall leadership and guidance to the HR function by overseeing talent acquisition, career development, succession planning, retention, training, leadership development, compensation and benefits globally.


  • Utilized social media platforms to expand brand awareness and solidify our footprint in the healthcare industry which created increased value for stakeholders.
  • Developed and utilized 3-D Mapping software application, implementing micro-economic game theorystrategies which grew customer base by 12%.
  • Developed unique proposals for manufacturers which led to over 18% reduction in COGS, yielding double-digit Gross Margins.
  • Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
  • Managed record tracking, data and client communications endeavors successfully while automating office operations.
  • Directed the uprooting and restructuring of business phone systems and reporting platforms to achieve perfect audit success and credentialing requirements.
  • Discovered, implemented, and led company-wide adoption of modern Customer Tracking Report (CTR) software -- achieving 97% NPS rating and 92% customer retention.
Walgreens Boots AllianceDallas, TXManager, Pharmacy And Retail Operations01/2009 to 11/2018

Led the management of large projects and project teams under limited direction.  Provided general guidelines and parameters for staff functions; responsible for tactical and operational planning; has supervisory and budgetary responsibility (expense, assets, production, project). Subject matter expert for operations on processes, procedures and systems related strategies associated with the roll-out to the field of any corporate initiatives


  • Developed and led a new training format for healthcare professionals in North Texas Market to improve proficiency, certification rate, and retention levels.
  • Utilized financial analytics to lead a new chain-wide process in reduction of transferred prescriptions.
  • Executed balanced scorecard and workflow analysis that fast-tracked pharmacy turnaround from a history of multiyear losses to sustainable profitability within 6 months.
  • Led Area engagement plan which produced virtual capability of celebrating success for the Dallas Market.
  • Developed forecasting tools and dashboards to analyze revenue variance, business pipeline and industry trends.
  • Implemented marketing strategies which resulted in 12% growth of customer base.
  • Utilized advanced level statistics principles and calculations to forecast and pinpoint root-cause disruption in service levels.
Wells Fargo FinancialChicago, IllinoisSenior Credit Analyst2007 to 12/2008

Responsible for analyzing complex companies and industries and conducting presentations on findings to executive leadership. Conducted complex credit investigations and analyzed diverse credit information for loans; analyzed/formalized documentation of loan transactions and/or credit history of customers; assisted in preparation of credit reports for presentation to lending officers and/or approval committees; performed research/analysis related to projects such as industry studies and management reports.


  • Held analysis and approval authority of loans up to $20M.
  • Traveled to multiple bank locations within our region to conduct loan review examinations, pinpointed troubled loans, rated overall loan portfolios, and checked for compliance to the bank standards and internal controls.
  • Conducted company and industry research, analyzed tax returns, financial statements, and prepared written reports for committee presentation and approval.
  • Budgeted and forecasted incremental sales and net finance expenses due to adjustments in marketing programs.
  • Collaborated with Marketing and Legal teams to approve all language and program updates from prior year.
  • Reviewed and rated the quality of existing loans and collateral of up to $20M by applying the appropriate standards set by the bank's rules and regulations.
  • Received high marks on all banking and financial analysis classes taken.
  • Managed 10 credit managers, monitoring their performance and portfolios.
Education and Training
MBA:Finance And Data Analytics12/2018DeVry University, Keller Graduate School Of Management

-- Selected to The National Society of Leadership and Success, GPA: 4.0

-- Member of Phi Beta Lamdba (PBL) - Future Business Leaders of America

Bachelor of Science:Economics, Finance, Business Administration2006Centenary College of Louisiana, Cap Growth Fund Controller for College Board of Trustees, Shreveport, LA
  • Magna Cum Laude Graduate, President's Award Scholar
  • Dean's List, 2002-2006
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Resume Overview

Companies Worked For:

  • SandsRx, LLC
  • Walgreens Boots Alliance
  • Wells Fargo Financial

School Attended

  • DeVry University, Keller Graduate School Of Management
  • Centenary College of Louisiana, Cap Growth Fund Controller for College Board of Trustees

Job Titles Held:

  • Director Of Operations
  • Manager, Pharmacy And Retail Operations
  • Senior Credit Analyst

Degrees

  • MBA : Finance And Data Analytics 12/2018
    Bachelor of Science : Economics, Finance, Business Administration 2006

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