Talented Director of Operations with excellent client and project/program management skills. Reduced over $300 million in year over year expenses and generated $54 million in annual revenue based on technology enhancements and process improvements. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Results-oriented with emphasis on overall customer satisfaction. Core Qualifications include Customer Service, Workflow Planning, Change management, Operations Management, Staff training/development, Project Management Policy/program development, Strategic Planning, Cross-functional team management, Cost Reductions, Communication Skills, and Analytical Skills.
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