director of new business marketing resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Energetic, loyal, and enthusiastic leader with strong values creating excellent service and developing new profitable client relationships while nourishing existing relationships. Utilizing sales and legal expertise, with leadership skills, problem solving, business development knowledge, and negotiating tactics in corporate development to drive and achieve corporate objectives.

  • Sales & Marketing
  • Business Development
  • Strategic Analysis & Planning
  • Purchasing Agreements
  • Business Entity Development
  • Contracting Agreements
  • Negotiating Agreements
  • Estate Planning
  • Revenue and profit maximization
  • Prospect targeting
Work History
01/2018 to 04/2021
Director of New Business & Marketing Resprop Management Naples, FL,
  • Helped evolve Oak Trust Properties to focus teams to provide next-level customer service and assisted in dividing lines between Onboarding and Leasing Team and Property Management Teams to ensure that each team was focused on client experience.
  • Led Onboarding and Leasing Teams to create phenomenal customer service experience for new owners and investors to reduce buyer’s remorse and increase client retention.
  • Developed and implemented customer service program called 100 days of Love to capture and retained clients while providing clients with exceptional experience and it all is completed within first 100 days of contracting leading to increase in retention of 10%.
  • Through extensive network, lead efforts to market towards investors and to partner with Brokers and Realtors outside firm to become their leading or exclusive property management partner.
  • Started recording videos to educate property owners how to increase their rental value or get their property rented more swiftly.
  • Through these types of awareness and marketing initiatives, company was able to increase its average rental property value by 5-10%.
  • Coached Onboarding team on processes and procedures for winning new business with individual homeowners and investor clients.
  • Oversaw entire leasing experience for all potential residents from listing, to initial inquiry, and through entire application process.
  • Oversaw and expanded marketing to include video tours to market to out of state prospects.
  • Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
  • Defined and integrated roles, responsibilities and processes for business team and data management organization.
  • Participated in industry organization and trade shows to gather competitive and industry intelligence.
  • Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.
  • Completed and submitted weekly, monthly, and yearly KPI reports to support executive decision making.
  • Conducted cold- calls to prospect external lead sources and advance sales process.
  • Investigated and addressed business development challenges to proactively mitigate problems.
  • Developed comparison tables of products and services by researching product pricing, ratings and performance.
  • Closed new business and streamlined transition accounts to customer relations department.
01/2016 to 01/2018
Property Manager Bloomin' Brands, Inc. Monroe, NY,
  • Managed property portfolio to help clients maximize their return on investment.
  • Worked directly with homeowners to increase property occupancy levels from 85% to 95% through streamlining processes, in-person communication, and analyzing and dissecting current management and listing process.
  • Drove and led efforts to increase reviews which increased overall new business by 35%.
  • Worked directly with clients to get properties ready for listing, assisting residents upon their move-in, throughout occupancy, and managed security deposit disbursements along with evictions if necessary.
  • Minimized vacancy periods by collaborating with vendors and owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Oversaw all maintenance at properties before, during, and after lease timeframe.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Monitored progress of renovation and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Followed up on delinquent tenants and coordinated collection and eviction procedures.
01/2012 to 01/2016
Managing Partner Forbes Jersey City, NJ,
  • Started firm fresh out of law school without outside investments.
  • Partnered with retired lawyer to successfully apply recently gained knowledge and utilize their existing expertise.
  • Took law firm from $0 to cash positive within first 6 months.
  • Tripled attorney network providing steady stream of new clients through referrals in first 12 months.
  • Within 12 month period, client base increased by over 100% allowing us to hire additional employees to support clientele to further drive growth.
  • Focused on existing client support to further increase referral client base.
  • Targeted marketing campaigns employing controlled experiments focusing marketing efforts towards more impactful activities and contributing to successful growth.
  • Developed asset protection structures saving clients over $1,000,000 in potential fees.
  • Continue to consult on strategic business development ventures that have saved clients over $150,000.
  • Cut clients’ costs by 15% by negotiating various corporate and individual contracts.
  • Handled all aspects of estate planning issues, including developing wills and trusts, reviewing, modifying, and negotiating estate planning matters.
  • Worked with multiple attorneys across different case files and drafted/edited legal documents: Letters/Forms to Insurance Companies, Clients, Attorneys, Courts, and Judges while also representing clientele and negotiating case settlements.
  • Drafted and negotiated complex and comprehensive documents for individual and corporate clients.
  • Established and implemented business procedures and process improvements.
01/2012 to 01/2016
In-House Counsel M. E. Andrews & Associates Insurance Agency, Inc City, STATE,
  • With experience in estate planning, healthcare, insurance, and other financial sectors, firm was able to assist in employment growth of 400% after implementation of ACA.
  • Conducted bi-monthly seminars on various sales tactics, topics, and products to increase sales.
  • Negotiated and developed wide variety of transaction and corporate law related documents.
  • Audit of accounts receivable from major insurance carriers while running legal investigation on payment and contract compliance to enforce payment of over $2,000,000 in missing commissions from various carriers.
  • Managed all related litigation matters and personally handled all litigation and discovery issues.
  • Prepared and filed risk management reports.
  • Achieving complete compliance review for agents writing Affordable Care Act and Covered California plans.
  • Assessed claims filed against or on behalf of company and worked with outside counsel and management to define and implement strategy.
Expected in 01/2011
J.D.: Law
University Of La Verne College Of Law - Ontario, CA
Expected in 05/2008
Bachelor of Arts: Philosophy
California State University - Fullerton - Fullerton, CA

State of California Bar Number: 285882

American Bar Association Member

Real Estate Agent | South Carolina | License No: 112518

Business Networking International, Inc. - (BNI)- Early Bird Producers- Mount Pleasant, SC- Treasurer- 2017-2018

Business Networking International, Inc.- (BNI)- Business Referral Partners Corona, CA- Educational Coordinator- 2014-2015

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Resume Overview

School Attended

  • University Of La Verne College Of Law
  • California State University - Fullerton

Job Titles Held:

  • Director of New Business & Marketing
  • Property Manager
  • Managing Partner
  • In-House Counsel


  • J.D.
  • Bachelor of Arts

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