director of mobile crisis resume example with 16 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Executive Profile

Seasoned mental health practitioner with demonstrated track record of successfully working with diverse client populations in one-on-one and group settings.

Professional Experience
Director of Mobile Crisis, 06/2014 to 06/2015
KeproFranklin, NC,
  • In conjunction with the CFO/Controller, is responsible for developing/monitoring service budgets and ensuring budgets are met Responsible for insuring that all contract deliverables are met Responsible for the development and achievement of annual goals and objectives and service outcomes Leads and coordinates service development/expansion activities Represents the company in the community and to legislators as needed Responsible for hiring, orientation, training, termination and supervision of staff in compliance with all company policies and procedures.
  • Develops and manages staff resources and ensures productivity standards are met Responsible for the development and implementation of crisis intervention training, both internal and external Provides direction, consultation, and training, to staff to improve individual competencies and service outcomes Ensures the timely and complete documentation of services/billing in the ECR per policy and procedures Develops, maintains and supports open staff communication consistent with corporate values in order to achieve positive service and administrative outcomes Develops all standard operating procedures for departmental programs Responsible for the clinical supervision for all departmental programs and staff Ensures compliance with company policies and procedures as well as all appropriate federal, state and county regulation Conducts and/or delegates regularly scheduled staff meetings to exchange clinical and administrative information Responsible for all marketing and outreach for the department Participates in community boards and committees, as needed Responsible for all statistical analysis and reporting for the program Responsible for the tracking, maintenance, security and delegation of all departmental equipment and materials Responsible for negotiation and upkeep of departmental-specific vendor contracts Is on-call to the crisis system Participates in and complete all required trainings Manages all departmental employees Is responsible for the overall direction, coordination, and evaluation of services Carries out supervisory responsibilities in accordance with the organization's policies, accreditation requirements and applicable laws Responsibilities include interviewing, hiring, terminating and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Mobile Crisis Team Captain, 03/2013 to 06/2014
Corizon HealthRogerson, ID,
  • Perform a danger assessment, a crisis assessment, an environmental assessment upon entry to the community situation and lethality assessment.
  • Perform a clinical evaluation.
  • Perform an on scene assessment and treatment plan.
  • Effectively perform crisis intervention including de-escalation, crisis planning and implementation.
  • Design appropriate referral recommendations using available community resources.
  • Competently make decisions about the need for an emergency petition and/or alternative psychiatric evaluation.
  • Address population of child, adolescent, adult, dual-diagnosis, co-occurring and elderly.
  • Work with families and involved persons to de-escalate the situation, make a crisis plan, and enlist cooperation with recommended treatment.
  • Provide accurate clinical information to family and involved persons related to recommendations and possibilities for treatment.
  • Consult in an expert way to police, fire and other community agencies when asked to do so.
  • Provide consultation and coordination to other provider staff.
  • Document interactions using documentation procedures.
  • Must be able to work with first responders and be aware of first responder culture.
  • Participate in and complete all required trainings.
  • Provide education in the community about the agency and all components of MCT when needed.
  • Check work e-mail at the beginning and end of each shift.
  • Able to perform the essential duties and responsibilities of the Behavioral Health Response Team Clinician.
  • Develop and maintain the staffing schedule.
  • Provide clinical supervision and mentoring to all direct care staff.
  • Conduct clinical team meetings.
  • Participate in community collaborative as directed.
Licensed Clinician, 09/2011 to 05/2013
Texas Tech UniversitySan Antonio, TX,
  • Provided individual, group, and family therapy.
  • Maintained daily progress notes as well as required reports/records keeping for the medical record Completed Diagnostic assessments and DSM-IV diagnosis.
  • Developed and implemented treatment plans to person with mental illness.
Clinical Supervisor, 11/2012 to 03/2013
Community Medical ServicesWest Allis, WI,
  • Provided Orientation to new clients entering into the program Competed substance abuse assessment and make appropriate recommendations for substance abuse treatment Provided reports and complete other responsibilities as assigned Abided by all HIPAA rules and regulations and all state and federal law as outlined for the substance abuse treatment providers Abided by all ethical regulations as outlined by the NCSAPPB Assisted the administrative team in program development Supervised and direct interns as assigned by the Clinical Director Performed other duties as assigned by the Clinical Director Facilitated education sessions, family groups and individual therapy to offenders with substance abuse issues as well as the dually diagnosed Demonstrated a working knowledge of the 12 core functions Maintained daily progress notes as well as required reports/records keeping for the medical record Coordinates with contracting agencies like STEP Drug Treatment Court, this would include attending court sessions, staffing and other required activities.
Clinical Counselor Level II, 03/2010 to 11/2012
State Of DelawareTalleyville, DE,
  • Conduct substance abuse assessment and made appropriate recommendations for substance abuse treatment.
  • Facilitate client therapy groups, family groups and individual counseling Demonstrate a working knowledge of the 12 core functions Presenting lecture education sessions Develop the client aftercare, transition and/or discharge plans maintain daily progress notes as well as required reports/records keeping for the medical record Satisfied basic case management needs.
Outpatient Therapist- Supervisor Mental Health Clinician, 03/2009 to 02/2010
Carolina Family Comprehensive ServicesCity, STATE,
  • Documented the tracking for all incoming referrals Completed screenings for all assessments Completed the intake process for all clients we serve Completed Diagnostic assessments Assigned new OP clients to therapist Provided in house training for OPT and IIH therapist Completed initial ITR's and Intro PCP's for IIH program Recruited families/clients from community to participate in our program Provided individual, family therapy for IIH services.
  • Supervised OP and IIH therapist and interns Assumed all other administrative responsibilities Provided individual, family and group therapy to persons with mental health and/or chemical dependency issues Donsulted with clients, service providers, collaterals, and informal supports to plan, implement, and assess the efficacy of client's interventions II (Day Treatment Therapist).
Mental Health Clinician II (Day Treatment Therapist), 06/2007 to 02/2009
Alexander Youth NetworkCity, STATE,
  • Developed delivers and implements treatment goals using therapeutic interventions Provided individual, family and group therapy for at risk youth ages 7-18 Intervened in the cycle of crisis to prevent unnecessary restraints or seclusions Gathered and summarizing clinical information to obtain authorizations Collaborated and advocates with collateral agencies/individuals and Charlotte Mecklenburg School staff to meet family and consumer needs.
Mental Health Clinician, 03/2006 to 06/2007
Prison Health Services Mecklenburg County JailCity, STATE,
  • Provided suicide and routine assessments Provided Individual counseling Consulted with psychiatrist and Psych nurse about inmate's progress and medication Provided on call services to address inmate crisis (rotating) Completed involuntary commitment forms to have inmates committed to Behavior Health Center-ER Strengthen Families Program Substance Abuse Services.
Substance Abuse Counselor , 2001 to 10/2004
Mecklenburg County Area Mental Health CASCADE ServicesCity, STATE,
  • Facilitated individual and group therapy sessions to pregnant, post-partum women and their families on substance abuse issues, parenting skills, communication skills, and substance abuse prevention Facilitated educational groups on various topics Documented in clients chart and monthly program reports Recruited families from area programs to participate in this program Conducted home visits to assess the families' progress in the program and to provide family and individual crisis intervention as needed Satisfied basic case management needs and was a liaison for the family in seeking support from other agencies.
Psychological Assistant, 11/1997 to 06/2001
Carolina Healthcare System Partial Hospitalization And Inpatient Unit Willows At AmethystCity, STATE,
  • Provided treatment for children and adolescents who were diagnosed with a range of disorders Provided guidance to a multidisciplinary treatment team for creating individualized plans of care Facilitated therapy groups, Social Skills and Creative expression groups Designed and implemented a female gender group, which provided knowledge of healthy choices and positive alternatives Provided substance abuse prevention and education intervention Facilitated Therapeutic Recreation groups and co-facilitates the challenge ropes course to build self-esteem and strengthen teamwork.
MA: Counseling, Expected in 2005 to Webster University - Columbia, Carolina


BS: Psychology, Expected in 1996 to Bowie State University - Columbia, Maryland


Additional Information
  • CERTIFICATES/LICENSURES License Professional Counselor (NC) #7481
  • Cardiac Pulmonary Resuscitation (CPR)
  • American Red Cross First Aid Basics
  • Qualified Substance Abuse professional (QSAP)
  • Qualified Mental Health professional (QMHP) NCI Training

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Resume Overview

School Attended

  • Webster University
  • Bowie State University

Job Titles Held:

  • Director of Mobile Crisis
  • Mobile Crisis Team Captain
  • Licensed Clinician
  • Clinical Supervisor
  • Clinical Counselor Level II
  • Outpatient Therapist- Supervisor Mental Health Clinician
  • Mental Health Clinician II (Day Treatment Therapist)
  • Mental Health Clinician
  • Substance Abuse Counselor
  • Psychological Assistant


  • MA
  • BS

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