Executive Director, Memory Care and Life Enrichment Director with over 16 years of successful experience in planning and managing. Recognized consistently for performance excellence and contributions to success in Assisted Living and Memory Care industry. Strengths in marketing and building relationships in the community backed by training in Senior Living.
Servant Leadership Award with HRA
Humanitarian Award with HRA
Humanitarian Award from Alzheimer's Project
Mentor Award with HRA
Experience & certified in training in Dementia Care & Alzheimer's 1 & 2
Able to supervise and communicate effectively with all levels of management, associates, residents, family members, and outside contacts
Able to make independent decisions
Able to seek out new methods and willing to incorporate them into existing practices when applicable
Passionate about working with and around seniors
Experience using Microsoft Office, Outlook software, Excel, Yardi, Sherpa, Ultipro and Sharepoint
Supervision and management experience to supervise staff.
Able to calculate figures and amounts in order to manage supply and expense budget
Knowledge of current Federal and State laws pertaining to assisted living and/or memory care communities
Supervise and Direct Memory Care associates.
Maintain stimulating life enrichment activity programs that empower, maintain and support individual preferences and capabilities.
Maintain environments that promote feelings of safety and security, overall well-being and happiness in personal and congregate areas of the community.
Maintain a positive social model (non-clinical) resulting in a homelike environment.
Interview residents and families prior to admission and partner in review with the Director of Resident Care. Completion of Person Centered Care (PCC) reviews on all new residents admitted.
Ensure residents non licensed Activities of Daily Living (ADL) such as bathing, dressing, grooming, dining, continence care, mobility and other functions are being met through partnership with Director of Resident Care.
Train associates and model expectation for resident's successful dining experience.
Respond to resident, family and associate concerns in an appropriate, timely and courteous manner.
Develop and execute calendar of Life Enrichment programs.
Ensure that associates makes resident rounds every two hours or as required to ensure safety.
Assist in the admission, transfer and discharge of residents.
Recognizing changes in residents' conditions and reporting such changes to the Director of resident care.
Pursuing education development in Alzheimer's disease and related disorders.
Developed and implements community resident relations programs; solicits feedback from residents, families, and others to maintain and/or improve community hospitality and services
Oversee and monitors nursing services (if applicable) to ensure high quality nursing delivery systems
Monitor resident care on a daily basis; conduct daily rounds; implement quality assurance programs for all departments.
Establish positive rapport with regulatory agencies; keep updated on changes in federal, state, and local regulations
Oversee facility management of the community
Contacted the resident's family when a change in services is needed. Leads and participates in a resident/family conference to review changes in services
Ensured a high degree of customer satisfaction
Assist in the development of the residence's budget
Made final decision on resident move-ins and move-outs based on the well-being of the resident and in accordance with the residence policies and procedures
Plan and develop operating budget
Regularly monitored department performance and regularly analyzes the community P&L status taking corrective action when necessary
Was prepared for and attended monthly P&L teleconferences as scheduled
Direct and monitor community inventory control systems
Responsible for managing all contracted services Marketing
Maintain a high level of occupancy Associate Relation
Overseen the recruitment, selection, retention and termination of all community associates
Ensured adequate and effective orientation and training of community job-specific duties
Supervised and evaluated all community managers by providing ongoing coaching and timely feedback
Established positive associate relations programs, recognition programs and practices
Oversee and manages the community compensation, recommending wage increases and adjustments when necessary
Provided an “open door” to associates and address any concerns and grievances within a timely manner and in accordance to company standards
Provided leadership and direction in the marketing of the residence including developing relations with local referral sources Represents the residence to the community, family members, and visitors and develop positive relations with all customers
Developed meaningful and purposeful activity programs to enrich the lives of the residents and families
Developed and implements monthly activities program calendar based on the therapeutic scope of programs.
Promote and maintain Family Partnership Program to encourage and nurture family members, community groups and individuals to join together as volunteers with a focus on quality of life for residents.
Oversight of LE coordinators and Care managers with focus on quality daily living experiences for residents.
Responsible for completion of Person Centered Care form for each resident to ensure comprehensive social information is collected in order to develop purposeful programs based on interest, personal history and ability.
Embraced and promotes Parallel Program model through calendar development, associate and volunteer participation.
Provided a forum for residents and family members to meet regularly and share their ideas, thoughts, and concerns regarding their daily living experience.
Ensured that residents are encouraged and assisted to participate in life enrichment activity programs that are of interest to them.
Maintained an adequate supply of equipment for regular activities, keeping within budgetary guidelines
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