SEARCH

Director of Marketing Business Development Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
DIRECTOR OF MARKETING BUSINESS DEVELOPMENT
Professional Summary

Results-driven Business Analyst adept at helping companies improve operational efficiency, team productivity and employee motivation. Hands-on leader with exceptional organizational, critical thinking and prioritization skills. Possessing 27 years of related experience and passion for contributing to business success.

Skills
  • Business Analysis
  • Business Process
  • SQL and databases
  • Customer Service
  • Oracle
  • Project Management
  • Teamwork/ Collaboration
  • Budgeting
  • Business Systems Analysis
Work History
Director of Marketing Business Development08/2018 to Current
St Peter Catholic School – DeLand, FL
  • Directed marketing projects at all stages, including conceptual planning, schedule management and final implementation
  • Reduced marketing costs by 20% by streamlining marketing roles, leveraging communications materials, monitoring budgets, and developing protocol
  • Established, initiated and optimized business development strategies based on school targets, school enrollment projections, market data and budget factors
  • Built brand awareness and generated leads while managing internal and external marketing campaigns and programs
  • Increased student enrollment 5% throughout school year by social media, developing new collateral, and materials and optimizing target audience reach
Service Delivery & Assist Team Manager06/2017 to 04/2020
TTEC – DAYTONA BEACH, FL
  • Position as Service Delivery Manager
  • Over 20 years of analytical experience with emphasis on consultative and process improvement
  • Strong understanding of TTEC's business, core values, and goals
  • Ability to lead and partner successfully with teams, management, and client
  • Ability to manage multiple, complex, ongoing tasks and projects
  • High level of integrity, judgement and follow through Strong coaching, people, and leadership skills
  • Great attention to detail Strong analytical, verbal, and written communication skills
  • Technology acumen and reporting Call center experience with multiple companies Inquisitive and challenging nature along with willingness to take ownership & responsibility
  • Excellent organizational skills and ability to manage complexity
  • Excellent knowledge and expertise in TTEC and Optum Rx Healthcare Software solutions
  • Monitor calls, analyze data, observe process, and lead effort to consistently improve each call and performance
  • (Data Analysis, ROI calculations, persuasion, problem solving, strategic thinking, achievement, achievement motivation
  • Strong coaching skills
  • Managed third party contracts to drive delivery of required services
  • Attended staff and client meetings and served as liaison to manage operations for account
  • Supervised operations of HOOP 7am - 11pm customer service desk staffed by 200 team members
  • Coordinated staff resources, including overtime requirements
  • Collaborated with manager to foster information sharing and account follow-up
  • Contributed to internal and external account reviews
  • Interfaced effectively with key accounts, answering questions and delivering exceptional service
  • Advised clients on methods, technologies, process improvements and training that would increase overall business potential
  • Coordinated and led internal and external site team meetings
Director of Business Development01/2015 to 12/2015
ATHENS THEATRE – DELAND, FL
  • Develop community support by donations and increased attendance 10%
  • Increase sponsorships of Athens Theatre through web and playbill advertisements
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors
  • Leveraged industry trends and competitive analysis to improve customer relationship building
Solutions Manager, Major Account Executive, and Technical Solutions Consultant08/1993 to 02/2013
PITNEY BOWES – ORLANDO, FL
  • Developed and Coached over 30 Account Executives to effectively express value of Pitney Bowes Solutions through training, coaching and solution selling
  • Analyzed customer needs, built customer relationships, placed hardware and software solutions that streamlined customer operations
  • Elicit requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, competitive product analysis and workflow analysis
  • Provided consulting services including feasibility studies; business needs analysis and scope definition to customers
  • Recommended, proposed and presented solutions consisting of Pitney Bowes software, integrated hardware, and professional service offerings based on customer need and business analysis
  • Elicit requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, competitive product analysis and workflow analysis
  • Develop requirements specifications according to industry standard use cases and develop Statement of Works (SOWs) to implement customer solution
  • Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects
  • Built and strengthened industry partnerships to improve product placements, amplify coverage and maximize effectiveness of marketing strategies
  • Participated in all phases of system development life cycle, from requirements analysis through system implementation
Education
Bachelor of Arts: Business Administration12/1993OHIO DOMINICAN COLLEGE- COLUMBUS, OH

Business Administration

  • Coursework in Management and Marketing
  • Graduated with 3.1 GPA
  • Class President 1990 - 92
Additional Information
  • PB 1 , Leadership Conference Award winner. National DTSC of the Year. CompTIA CDIA+ certified, PB CMC Silver, Certified Postal Consultant.
Accomplishments

Award the 2016 Volunteer of the Year

  • Revitalize Freedom Elementary Courtyard through Corporate sonsorships and donations.
  • Freedom Elementary Volunteer of the Year
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • St Peter Catholic School
  • TTEC
  • ATHENS THEATRE
  • PITNEY BOWES

School Attended

  • OHIO DOMINICAN COLLEGE

Job Titles Held:

  • Director of Marketing Business Development
  • Service Delivery & Assist Team Manager
  • Director of Business Development
  • Solutions Manager, Major Account Executive, and Technical Solutions Consultant

Degrees

  • Bachelor of Arts : Business Administration 12/1993

Similar Resumes

View All
Director-of-Marketing-Business-Development-resume-sample

Director of Marketing Business Development

Chocolaté Coffee

Atlanta, Georgia