Director of Marketing Business Development Resume Example
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DIRECTOR OF MARKETING BUSINESS DEVELOPMENT
Professional Summary
Results-driven Business Analyst adept at helping companies improve operational efficiency, team productivity and employee motivation. Hands-on leader with exceptional organizational, critical thinking and prioritization skills. Possessing 27 years of related experience and passion for contributing to business success.
Skills
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Work History
Director of Marketing Business Development08/2018 to Current
Company Name – City, State
Company Name – City, State
- Directed marketing projects at all stages, including conceptual planning, schedule management and final implementation
- Reduced marketing costs by 20% by streamlining marketing roles, leveraging communications materials, monitoring budgets, and developing protocol
- Established, initiated and optimized business development strategies based on school targets, school enrollment projections, market data and budget factors
- Built brand awareness and generated leads while managing internal and external marketing campaigns and programs
- Increased student enrollment 5% throughout school year by social media, developing new collateral, and materials and optimizing target audience reach
Service Delivery & Assist Team Manager06/2017 to 04/2020
Company Name – City, State
Company Name – City, State
- Position as Service Delivery Manager
- Over 20 years of analytical experience with emphasis on consultative and process improvement
- Strong understanding of TTEC's business, core values, and goals
- Ability to lead and partner successfully with teams, management, and client
- Ability to manage multiple, complex, ongoing tasks and projects
- High level of integrity, judgement and follow through Strong coaching, people, and leadership skills
- Great attention to detail Strong analytical, verbal, and written communication skills
- Technology acumen and reporting Call center experience with multiple companies Inquisitive and challenging nature along with willingness to take ownership & responsibility
- Excellent organizational skills and ability to manage complexity
- Excellent knowledge and expertise in TTEC and Optum Rx Healthcare Software solutions
- Monitor calls, analyze data, observe process, and lead effort to consistently improve each call and performance
- (Data Analysis, ROI calculations, persuasion, problem solving, strategic thinking, achievement, achievement motivation
- Strong coaching skills
- Managed third party contracts to drive delivery of required services
- Attended staff and client meetings and served as liaison to manage operations for account
- Supervised operations of HOOP 7am - 11pm customer service desk staffed by 200 team members
- Coordinated staff resources, including overtime requirements
- Collaborated with manager to foster information sharing and account follow-up
- Contributed to internal and external account reviews
- Interfaced effectively with key accounts, answering questions and delivering exceptional service
- Advised clients on methods, technologies, process improvements and training that would increase overall business potential
- Coordinated and led internal and external site team meetings
Director of Business Development01/2015 to 12/2015
Company Name – City, State
Company Name – City, State
- Develop community support by donations and increased attendance 10%
- Increase sponsorships of Athens Theatre through web and playbill advertisements
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors
- Leveraged industry trends and competitive analysis to improve customer relationship building
Solutions Manager, Major Account Executive, and Technical Solutions Consultant08/1993 to 02/2013
Company Name – City, State
Company Name – City, State
- Developed and Coached over 30 Account Executives to effectively express value of Pitney Bowes Solutions through training, coaching and solution selling
- Analyzed customer needs, built customer relationships, placed hardware and software solutions that streamlined customer operations
- Elicit requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, competitive product analysis and workflow analysis
- Provided consulting services including feasibility studies; business needs analysis and scope definition to customers
- Recommended, proposed and presented solutions consisting of Pitney Bowes software, integrated hardware, and professional service offerings based on customer need and business analysis
- Elicit requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, competitive product analysis and workflow analysis
- Develop requirements specifications according to industry standard use cases and develop Statement of Works (SOWs) to implement customer solution
- Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects
- Built and strengthened industry partnerships to improve product placements, amplify coverage and maximize effectiveness of marketing strategies
- Participated in all phases of system development life cycle, from requirements analysis through system implementation
Education
Bachelor of Arts: Business Administration12/1993OHIO DOMINICAN COLLEGE-
City,
State
Business Administration
- Coursework in Management and Marketing
- Graduated with 3.1 GPA
- Class President 1990 - 92
Additional Information
- PB 1 , Leadership Conference Award winner. National DTSC of the Year. CompTIA CDIA+ certified, PB CMC Silver, Certified Postal Consultant.
Accomplishments
Award the 2016 Volunteer of the Year
- Revitalize Freedom Elementary Courtyard through Corporate sonsorships and donations.
- Freedom Elementary Volunteer of the Year
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Resume Strength
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- Formatting
- Word choice
- Length
- Measurable results
- Strong summary
- Target job
- Clear contact info
- Typos
Resume Overview
School Attended
- OHIO DOMINICAN COLLEGE
Job Titles Held:
- Director of Marketing Business Development
- Service Delivery & Assist Team Manager
- Director of Business Development
- Solutions Manager, Major Account Executive, and Technical Solutions Consultant
Degrees
- Bachelor of Arts : Business Administration 12/1993
