Director of Marketing and Communications Resume Example

• Developed and managed the company's corporate giving and community engagement strategies, positively impacting nonprofits to advance their purpose and mission. Sponsored and donated resources to nonprofits focused on social good pillars of education, youth, and safety.
• Partnered with senior leadership to ensure support community and employee engagement efforts were mission and brand-aligned.
• Represented PEMCO at various community activities, fundraising events, speaking engagements, and select media opportunities.
• Communicated service opportunities that encouraged community and employee team-building. Included aligning skills and leadership based volunteer opportunities/board service that benefits nonprofits and employee professional development. Ensured employees were recognized for volunteer engagement that leveraged their skills, experience, and passion for impact.
• Partnered with Corporate Communications to ensure the company and employee stories of community impact and engagement were frequently shared internally and externally on social media.
• Member of the core brand leadership team that strategically defined the company's refreshed brand research into deliverable tactics and activities for employees to "Learn, Live, Apply" the brand at every customer touchpoint.
• Member of the core leadership team revising the company's mission, vision, and guiding principles. Led and facilitated a company-wide, cross-functional culture assessment seeking employee feedback influencing the outcome of a new company mission statement.
• Managed PEMCO Foundation scholarship administration, donation/grant requests, employee volunteer program management, Nonprofit of the Month employee-giving program, quarterly community donation drives, and Milestone Service Award giving program.

Key Pride Points

• Led inaugural company participation in Seattle and Spokane Pride parades in 2018.
• Led 2018 PEMCO Hero Academy partnering with Red Cross, activating over 70 employees to volunteer in three local schools teaching over 700 elementary students disaster and emergency preparedness.
• Led inaugural 2018 PEMCO Supply Surge – activating over 25 neighboring South Lake Union businesses to collect school supplies for over 5,000 Seattle students.

• Managed strategic partnership initiatives to drive measurable outcomes and improved trust between IT service and business by aligning service delivery with "voice-of-the-customer" initiative through a quality improvement program.
• Increased business (Sales and Marketing) satisfaction with IT from 60% to 96% by enhancing relationships and improving IT understanding of immediate and future business solution needs.
• Developed project implementation methodologies to rein in project costs while meeting key milestones. Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.