director of management services resume example with 20 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Enthusiastic Human Resources Director eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of full cycle Human Resources and Loss Prevention. Motivated to learn, grow and excel in Human Resources.

  • Benefits Administration
  • Budgets
  • Compensation Analysis
  • Contract negotiation
  • Employee relations
  • HRIS
  • Leave of Absence Administration
  • Performance Management
  • Policy Administration
  • Talent Acquisition
  • Union Experience
Work History
02/2016 to Current Director of Management Services Advantage Xpo | Albia, IA,
  • Responsible for Human Resources / Loss Prevention efforts for 1000+ full time, part time, and seasonal employees in Dining, Retail, and Housing for non-profit auxiliary of San Diego State University.
  • Report directly to CEO and have active partnership with company department directors, campus partners and, Board of Directors.
  • Development and management of Human Resources and Loss Prevention annual budgets in addition to company wide benefit budget.
  • Oversight of complex retirement benefit packages to include Cal PERS retirement and retiree health, Cal PERS 457, and 403(b).
  • Chair of committee to revise and redesign employee performance management process - completed project in four months.
  • Within first year, changed workers compensation carrier to pooled plan and reduced premium cost by $160,000 annually.
  • Implemented new compliance process for I-9's within first three months.
  • Implemented Kronos Workforce Talent Acquisition system and moved to electronic hiring process from paper application process.
  • Implemented CSU background check process and retained new background check vendor.
  • Heavy employee relations.
  • Designed and implemented first hiring fair for Aztec Shops to attract student employees.
  • Member of campus Equity Council, focusing on diversity and inclusion.
  • Three direct reports, three indirect reports.
  • Developed team communications and information for department and board of director meetings.
  • Led Human Resources team in delivery of conversion of HRIS Talent Acquisition platform implementation project, resulting in elimination of paper employment applications and manual data entry of 700 new hires per semester.
  • Defined Benefit plan, 403(b), and 457 retirement plan fiduciary
  • Kept benefit programs in line with plan structure, company policy and legal requirements.
  • Educated new hires about different benefit plans.
  • Audited benefit programs and agreements to optimize service delivery.
  • Oversaw benefit open enrollment processes during 3rd quarter.
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
  • Reduced benefits expenses by 15% by revamping company plans, including dental, life and disability.
  • Managed annual payouts for bonus programs.
  • Planned and delivered 3 events per year focused on enhancing employee satisfaction.
08/2015 to 01/2016 Human Resources Manager Advantage Xpo | Crown Point, IN,
  • Responsible for 1000+ seasonal union and full time non-union associates.
  • Manage union grievances, negotiation of union collective bargaining agreements.
  • Responsible for interaction with outside legal counsel.
  • Participation in legal settlement conferences.
  • Ability to manage fast paced environment, working all baseball games.
  • Planning and organization for mass hiring as well as mass rehire orientations.
  • Pre-planning of All Star Game staffing, J1 foreign exchange student and temporary staffing.
  • Manage staff of full time administrative and seasonal interns.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
  • Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
12/2000 to 04/2015 Human Resources Manager HMSHost, San Diego And San Jose Airports | City, STATE,
  • San Diego, San Jose and Los Angeles Multi-unit and multi-location HR support including branded restaurant concepts such as Starbucks, Pizza Hut, Taco Bell, Chili's, Tender Greens, Karl Strauss, Nathans Famous Hot Dogs, TCBY and California Pizza Kitchen.
  • Responsible for multi-location Human Resources support for San Diego, San Jose, and LAX branches.
  • Responsible for staffing project for San Jose and LAX, onboarding multiple new HR Managers, HR Specialists, HR Clerks, and HR Generalists.
  • Managed investigation and mediation of associate relations concerns as well as collaborating with management to determine effective outcomes and solutions while working within the guidelines of the union contract and company policies.
  • Full cycle responsibility of union grievance response process for three branches, and assisted legal counsel in negotiation of several Food and Beverage and Retail union contracts for UCFW and UNITEHere for San Diego and San Jose.
  • Management of compliance issues related to FMLA, PDL, CFRA, ADA and worker's compensation cases and participation in the interactive process for ADA cases.
  • Partnered with legal department regarding EEOC claims, discrimination complaints and other complex employment related matters.
  • Supervision of various HR positions to include HR Specialists, HR Generalists and HR Clerks.
  • Completed two and half year project which consisted of closing 25 restaurants at San Diego airport location and opened temporary restaurant kiosks overnight while 14 new restaurants were being built.
  • During this process entire retail division was closed and not re-opened.
  • This required coordination of WARN notices, separation packages, layoffs, recalls, union shift bidding and hiring more skilled staff for culinary positions.
Expected in 05/2018 to to Bachelor of Science | Business University of Phoenix, San Diego, CA, GPA:
Expected in 06/1999 to to Human Resources Certification | Human Resources San Diego State University, San Diego, CA GPA:
Volunteer Positions Association of Auxiliary Organizations Association (AOA) Chair of Human Resources Committee 2019 Vice Chair of Human Resources Committee 2018

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Resume Overview

School Attended

  • University of Phoenix
  • San Diego State University

Job Titles Held:

  • Director of Management Services
  • Human Resources Manager
  • Human Resources Manager


  • Bachelor of Science
  • Human Resources Certification

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