director of management resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Results-oriented sales ands operations executive possessing an exceptional record of achievement across multiple industries. Demonstrated track record of aligning sales and marketing initiatives to influence buying decisions. Built effective teams and tackled diverse business problems with decisive nature and operations expertise.
Work History
Director of Management, 04/2018 to 03/2020 Cds Logistics – Breinigsville, PA,
Managed all aspects for 24 Associations (Single Family, Townhomes and Master-Planned) with a total operating budget of 62m.
Devised and instituted a regional performance management system implemented nationally for HOA Managers to ensure key indicators were met.
Developed and retained a diverse team of knowledgeable managers through creating an environment of ownership and accountability for our team of community managers and support staff.
Partnered and leveraged internal cross functional support teams to deliver high quality and prompt customer service.
Assumed ownership of controllable key performance indicators e.g. customer experience, client retention, growth, profitability, staff turnover.
Prepared Budgets, Financials, Reserves, Legal Collections/Legal Counsel, Monthly reports, Developed RFP’s, Forecast, Investment Strategies, Association Communications, etc.
Operations Manager, 08/2016 to 03/2018 Archcare – Garrison, NY,
Responsible for sales growth for Best Tyme a SAAS startup with a web and mobile solution that supports hospital systems and physician offices streamlining the scheduling process between medical and pharmaceutical sales professionals.
Managed a budget of $600K to drive strategic alignment in sales materials, advertising, training, and events.
Identifying trends in issues and suggesting improvements to processes, policies and products to increase the apps usage and drive improvements for customer satisfaction.
Ensured project scope, managed budgets, contracts, and timeline creation with specified major milestones to achieve deliverable according to the End-to End new process.
Defined and implement long and short-term sales objectives, strategic marketing initiatives and social media campaigns
Hired and managed a sales team of 25 dynamic account managers, Achieved 1000 new and active physician subscribers & accounts the first 6 months
Increased and retained sales force by 20% within the first year
Regional Human Resources Manager, 01/2000 to 01/2012 ACE Cash Express Inc – City, STATE,
Multi-unit HR Management of 145 locations and employees in multiple cities and states.
Handled escalated customer service issues as a support function to Regional Vice President and District Managers.
Conducted investigatory interviews and prepare legal response.
Maintained well-organized and accessible records on customer service and employee relations issues for future needs.
Developed national training program for Managers to improve efficiency.
Conducted Weekly/Monthly/Quarterly business reviews and present metrics
Managed all regional unemployment and workers’ compensation claims, medical leaves and disability issues.
Created an applicant tracking system for management regarding new-hire activity including recruitment, hiring and on-boarding.
District Manager, Center Manager, 01/1991 to 01/2000 ACE Cash Express Inc – City, STATE,
Multi unit management of 12 retail stores and supervision of 20 employees
Ensured operating efficiency while providing excellent customer service
Developed strategies to achieve sales objectives utilizing fee negotiation techniques and up-selling ancillary products
External marketing of local businesses in order to drive sales
Satisfactory resolution of customer complaints within established guidelines
Monitored P&L for accuracy, research discrepancies and follow up on corrections
Maintained confidential customer information and risk analysis approvals
Monitored inventory daily including cost and quality control
Trained new hires and mentored existing employees
Administered progressive discipline and terminations
Education
State of Texas Limited Lines Insurance License: , Expected in 2009 to University of Phoenix - Houston, TX GPA:
Bachelors of Science: Business Administration, Expected in 2005 to - , GPA: GPA: 3.68
PHR Certification: , Expected in 2003 to - , GPA:
Areas Of Expertise
Areas of expertise: Sales & Marketing, Operations, HR Management, Customer Service, Recruitment, Employee Engagement, Compliance, Negotiations, Process Improvement, Policy and Procedure Interpretation/Enforcement and Records Management.
Summary of Qualifications
Annual Appraisals
Benefit Administration
Budget Planning
Contract Negotiations
Customer satisfaction
Goal Setting
Inventory Management
Human Resources Management
Leadership & Strategic Development, Strategic
Marketing Strategy
New Business Development
Organizational Development
Operations
Performance Management
Product and Service Sales
Relationship Building and Management
Sales Operations
Sales Processes & Order Management
Staff Management
Territory Management
Verbal and Written Communication
Computer skills: Windows 10, Microsoft Office 2019 & 365, Excel, Word, Power Point, E-recruit, Applicant Tracking Systems, AS 400, Ultimate Software HRIS/ Payroll systems, ADP, Connect, Jenark
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