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Director Of Leasing And Marketing Resume Example

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DIRECTOR OF LEASING AND MARKETING
Professional Summary

I'm an approachable Leasing Specialist talented at providing outstanding customer service to both prospective and current residents, capable of meeting all kinds of people, and experienced in closing lease deals on multiple types of properties. Proficient in aiding the management and leasing team in maintaining property standards. Offering a successful career history comprising of more than 7 years of customer service expertise.

Skills
  • Knowledgeable in Entrata, Microsoft Office 365(Word/Excel), Onesite, Onedrive, GraceHill, and Fair Housing regulations
  • Trained in Yardi, On-Site, RentCafe, Active Building
  • Marketing campaigns/Local Market Conditions
  • Relationship building and retention/Lead generation
  • Strong oral and written communication skills/etiquette
  • Event Coordinating
  • Key decision making
  • Guest/Resident issue resolution
Work History
Senior Leasing Specialist, 12/2019 to Current
Company Name – City, State
  • Toured property with prospective tenants and provided wealth of information in regards to its key features, making sure to address all, if any, concerns with a best closing ratio of 97.53%.
  • Kept meticulous records of all correspondence between management and tenants.
  • Marketed property to local businesses through collateral, emails and phone calls.
  • Held high approval rating and percentage of customer loyalty.
  • Assisted prospective tenants in paperwork completion and other logistics, facilitating smooth move-in processes and effective communication.
  • Identified target market and key segments through analysis of markets and related trends and implemented this into social media campaigns.
  • Conducted in-depth market surveys to provide detailed market conditions and trends to ownership grou.
  • Provided and implemented marketing solutions to counteract the inability to conduct in person tours due to COVID-19 while maintaining property standards and community regulations in regards to COVID.
Director Of Leasing And Marketing, 03/2019 to 09/2019
Company Name – City, State
  • Conducted property showings to highlight features, answer questions, redirect concerns and explain the terms of lease and amounts to be paid in order to close on future tenants.
  • Built brand awareness and generated leads while developing and implementing tactical marketing plans .
  • Preserved brand integrity by monitoring consistency and improving page content, keyword relevancy, and branding to achieve search engine optimization goals/ensure quality.
  • Developed partnerships with local businesses to secure third party promotions.
  • Reviewed and edited blog posts to guarantee high content quality.
  • Increased customer engagement through multiple social media platforms
  • Designed social media campaigns, giveaways, and managed current and future resident concerns and/or questions through these apps.
  • Analyzed and reported social media and online marketing campaign results, as well as competitor's online media and marketing strategies to provide and maintain the most up to date and accurate information.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Created and maintained positive relationships with residents
Sales Representative, 11/2018 to 03/2019
Company Name – City, State
  • Toured property with prospective tenants and provided wealth of information in regards to its key features, making sure to address all, if any, concerns with a best closing ratio of 65%.
  • Demonstrated ability to work remotely with minimal supervision while effectively managing time to accommodate a higher end clientele.
  • Kept meticulous records of all correspondence between management and tenants.
  • Resolved conflicts between tenants in most effective manner.
  • Experienced with new construction, luxury apartment buildings, student housing and 1000+ bed communities.
  • Validated rental eligibility by using On Site's verification process.
  • Marketed property to local businesses through collateral, emails, phone calls, street marketing, and partnering with 3rd party business.
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness, coordinated onsite events, and social media.
  • Awareness of current market conditions through self research and market surveys in order to ensure effectiveness of marketing
Leasing Professional, 05/2017 to 11/2018
Company Name – City, State
  • Conducted apartment tours, answered questions and highlighted selling features & benefits of the 864 bedroom property
  • Marketed property to local businesses through collateral, emails and phone calls.
  • Processed and verified applications in a timely manner increasing likelihood of successful rentals, and took care of residents through whole process up to move in
  • Designed/Organized in-house marketing & events for maintenance of residents
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Recruited new residents through website advertising and marketing, resulting in a sizable boost in pre-lease.
  • Resolved conflicts between tenants in most effective manner.
  • Provided clerical support in areas of file maintenance, rent collections and preparation/processing of sensitive documentation
Announcer And TV Production Assistant, 11/2016 to 03/2018
Company Name – City, State
  • Read commercials and announcements into microphone following prewritten scripts.
  • Conducted in-depth interviews with celebrities, politicians and newsmakers, including Chuck Norris.
  • Spoke intelligently and enthusiastically regarding current music and performers to engage and entertain listeners.
  • Reviewed news stories and edited down to fit into specific time slots.
  • Ran commercials during newscasts, sports programs and network shows.
  • Performed quality control duties for on air content during newscasts.
  • Identified equipment issues and implemented troubleshooting techniques for resolution.
Education
Bachelor of Arts: Communication, Expected in 12/2021
Texas A&M University - City, State
  • Coursework in Interviewing, Comm Leadership and Management, Public Speaking, Persuasion Tactics, Communication Tactics, Argumentation and Debate, Media Campaigns and Audiences, and Strategic Communication.

Following Accolades Anticipated by December

  • Major in Communication
  • Minor in English Business
  • Certificate of Strategic Communication
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Resume Overview

School Attended

  • Texas A&M University

Job Titles Held:

  • Senior Leasing Specialist
  • Director Of Leasing And Marketing
  • Sales Representative
  • Leasing Professional
  • Announcer And TV Production Assistant

Degrees

  • Bachelor of Arts : Communication , Expected in 12/2021

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