Productivity Improvement Customer Support System Analysis Client Management Strategic Planning LAN and WAN Design Solutions Configuration and Implementation Quality Control Long term Strategic and Tactical Planning Network Architecture Security Administration Problem Resolution Integration, Installation and Support Diagnostic, troubleshooting and Repair Resource Management
Operating Systems: Microsoft Windows 2000, 2003, 2008, 2010 Server and Professional
Networking: TCP/IP, WAN, LAN
Software: Microsoft Office Suite 2000 - 2012, Solar Winds,
Hardware/Systems: Dell Servers, Laptops and PC's, SIP Providers, Ipitomy VOIP, Sonic Wall Router, Cisco Routers and Switches, Fortinet Routers
Tools: Solar Winds, Citrix; Command Alkon; Transman; FAS; FDC; Veritas 11.0 and Backup Exec; McAfee Enterprise; Norton's Enterprise; WinZip; WinRAR; Adobe; Abra; HP Open View; Active Directory, Websense; Postini;; Mocha-Soft; Keystone help desk software; Scan Router; Ethereal, VOIP, QOS, Docubase
Director of IT Project Management, 10/2013 to 01/2015FCS Inc － Tampa, FL
Maximize productivity by setting clear expectations and proactively communicating project status, issues and risks to internal stakeholders and top management.
Draft and distribute project objectives and tasks to the solutions team.
Negotiate successfully with clients, staff and outside vendors.
Nurture relationships with project sponsors as well as business and IT executives.
Craft and disseminate a clear vision by linking projects to the company's objectives and results.
Direct and oversee multiple team leads on complex projects.
Ensure integrity and delivery of multiple projects with respect to time, budget, scope, change, risk and resources.
Assess project issues and identify solutions to meet productivity, quality and customer goals.
Manage resource allocation across multiple projects including tracking resource bandwidth and forecasting future availability for scheduling new projects.
Guarantee the attainment of key milestones by proactively tracking metrics and project outputs.
Apply effective project management methodologies and control techniques.
Mitigate risk by identifying, escalating and resolving issues across multiple delivery groups and/or projects.
Conduct planning and operational readiness assessments to provide an effective transition into production.
Identify, maintain and coordinate the elements that lead to financial success.
Collaborate with finance team to determine impact and implications of various options and recommend the best course for project delivery.
Accountable for management of financial risk and opportunities across multiple project phases and delivery groups.
Facilitate the development of a Cost Benefit Analysis (CBA) Work with project team and key stakeholders to devise best practices and continuous improvement of project delivery across the enterprise.
Synchronize the efforts of major initiatives involving multiple groups and departments.
Escalate issues and concerns appropriately.
Consider, prioritize and balance the competing needs of diverse stakeholders.
Manage matrixes resources and related relationships within each functional area.
IT Director/Project Manager, 05/2012 to 01/2013AGC － Sarasota, FL
Oversaw day to day operation of Data Center and NOC.
Directed a team of 5 IT personal.
Analyzed and redesigned business processes to improve efficiency in the Data Center and NOC.
Design and implemented new infrastructure systems.
Maintained and administered Exchange Server 2003 and 2010 * Configured, installed Windows Server Update Services Patch management* Ongoing development of an outdated Disaster Recovery Plan.
Strong communication, presentation, analytical and problem solving skills.
Collaborate with senior management and sales teams on project development, pre-sales meetings with clients, and definition of enterprise architecture.*Help develop detailed project plans for multiple simultaneous projects, resulting in increased visibility of inter-project dependencies and improved development efficiency.* Designed and implemented project status reports and communications.
Monitored Network performance using Solar winds products to track uptime or outages of routers, switches, & other SNMP-enabled devices in the domains.
IT Manager/Project Manager, 02/2012 to 05/2012GPS Industries, LLC － Sarasota, FL
Responsible for overseeing the day-to-day technical responsibilities related to maintaining a reliable and proficient networked environment.
Performed complex engineering design, implementation and maintenance tasks on the LAN and WAN networks and peripherals.
Managed multiple Windows 2003/2008 Active Directory Domain Networks, to include: OU's, administering users, objects, groups, roles, and permissions, Exchange Server 2003 and 2010, DNS, DHCP, SQL 2005/2008, and IIS Web Servers, SNMP, SMTP and all other related protocols.
Maintained detail knowledge and documentation of system software, vendor hardware configurations on all computing platforms as well as maintained documentation of all domain servers and production network applications, including the network architecture and topology changes to include the VOIP PBX (Ipitomy).
Network designs and documentation in readiness for Disaster Recovery Procedures.
Lead the Consolidation Project of several Domains of acquired competitors, creating cross platform connectivity or migration of user's accounts, rights permissions and network mappings to the parent domain and eliminating the child domain.*Researched, evaluated, and approved Hardware and Software solutions for complex problems, working with third party vendors to drive product roadmaps and feature enhancements at the same time, keeping within the budget guidelines and ensuring 3rd party vendors perform to pre-determine SLA's.
Setup and manage end-users with voice (Ipitomy 1500) communications on Ipitomy VOIP Platform, while maintaining the VOIP PBX administration responsibilities.
Research and recommend innovative approaches to automatesystem administration, process and procedures.
Develop user "How-to" documents and participate in updating the ITIL knowledgebase.
Researched/tested/purchased, Global-Scape FTP server to replace aging FTP with memory leaks.* Built systems and network architecture, for high end graphic designers using Autodesk Maya/Backburner rendering farm.
IT Director/Project Manager, 02/2010 to 01/2012PawsPlus Inc － Sarasota, FL
Employed to design and implement network infrastructure to include all information and VOIP Telephone systems, while merging several companies under one corporate umbrella.
Challenged with improving system up time from: 70% to 99.9%.
Responsible for User Services, which consist of user support, help desk, telephone support, network security, Microsoft Exchange Server 2003 and network uptime.* Managed Microsoft Lync for all locations.
Reduced network related helpdesk calls by 80% by restructuring and upgrading company network, including replacing routers and switches, cabling (created 2 physical gigabit networks, separating data form voice) and computers and servers.
Negotiated and administer service contracts; interview and secure various consultants on contract basis.
Project Manager for relocation of new headquarters.
Responsibilities included overseeing of build out of warehouse, Gym, Smart Training room, cabling (gigabit network) of entire building.* Negotiated annual contracts with Qwest, Verizon, AT&T, Tele-pacific and all other vendor contracts related to IT, as well as the maintenance for the building.* Coordinated all electrical, plumbers, painters, movers and other vendors associated to such a move.
Oversaw three bid process of all work performed.
Install and built new server room, racks, cabling, 3 new circuits running virtual domains.
Develop policies and procedures for cost reduction and improve efficiencies.
Support headquarters, 17 remote locations and 5 Veterinary Hospitals in California and more than 100 end users with helpdesk and infrastructure needs, to include hardware and software and Server room.
IT Manager, 01/2008 to 02/2010Carbiz Inc － Sarasota, FL
Supported 180 end users, 3 domains in 11 states.
Execute the comprehensive administration and maintenance of all computer hardware, desktops, and service.
Manage all-inclusive IT responsibilities; monitor backups, and examine event log status to ensure functionality.
Update, monitor, and review anti-virus products, servers, and computers; maintain awareness of critical update, licensing, and upgrade requirements.
Monitor and maintain Exchange Server 2003, including IP addresses, SMTP lists, and GFI mail filers.
Manage user access, modify computer locations, and provide technical expertise to resolve related issues.
Partner with department managers, team members, and vendors to identify technical and budgetary requirements, and achieve uptime goals.
Maintain nearly 99% uptime with record of providing written details for all interruptions and comprehensive user support and training.
Quickly fortified relationships with Vendors to proactively address cost-control / budget oversight objectives and to quickly balance all IT accounts.
IT Manager, 02/2006 to 01/2008VengroffWilliams & Associates － Sarasota, FL
Brought on board to enhance and manage an aging technical infrastructure of the 270-employee Florida division of an accounting outsourcing company handling $20 billion in annual business transactions.
Trained and directed a team of 5 technical professionals, and allocated a $350,000 operating budget.
Researched, evaluated, and implemented cutting-edge hardware, software, and network technologies to improve system performance, security, and communication capabilities.
Analyzed and redesigned business processes to improve efficiency and end-user support.
Developed and implemented Disaster Recovery Plan, backup, testing, and maintenance procedures.
Maintained current inventory and licenses on all software and hardware, and ensured SAS 70 compliance.
Saved more than $130,000 within 6 months and achieved optimal network performance with zero downtime.*Enhanced end-user support by redesigning processes to decrease help desk ticket resolution time and eliminate a help desk staff position, saving $40,000 annually.*Renegotiated vendor contracts to secure more competitive pricing; identified and secured a refund for $82,000 in T1 carrier erroneous charges.
Built, configured, and installed a terminal server, Scan router server, and Active Directory domain controllers and Microsoft Exchange 2003; repaired and established monthly testing procedures for server-room generator and UPS system.* Increased Internet and Intranet security by locking down all mapped drives, files, and folders.* Improved system performance by building a WSUS server to automate Microsoft product patching, rebuilding over-engineered servers, and updating all operating systems.
Network Administrator, 09/2005 to 02/2006METI － Sarasota, FL
Selected to maintain, support, test, and improve performance of a 130-workstation, 10-server network supporting 150 end users in an educational technologies company producing mannequins for medical personnel training.
Installed and configured workstations; troubleshot, resolved, and repaired hardware and software problems to maintain optimum network performance.
Upgraded system through installation of new software patches and latest software releases.
Executed daily system backup and data recovery procedures, and ensured system and information security.
Maintained company databases and file, mail, and web servers.
Saved more than $400,000 in labor costs by introducing an automated labeling system for all product parts.*Provided ongoing technical support and training to 130 personnel.*Spearheaded documentation of all IT department procedures and policies.*Developed written guides on installation and use of each operating system and application.*Created an inventory list on condition and location of all servers and network peripherals.*Developed a library cataloguing all media and software licenses.
Network Administrator, 02/2002 to 09/2005Singeltary Concrete － Bradenton, FL
Maintained, enhanced, troubleshot, and repaired a 150-client, 16-server network supporting operation of a leading distributor of concrete materials for Florida's construction industry.
Installed, configured, tested, and upgraded software, hardware, and network utilities.
Recommended network enhancements and evaluated IT purchase requests.
Managed vendor relations and oversaw effective utilization of new hardware, operating system, and software solutions for WAN, LAN and VPN performance.
Provided ongoing end-user assistance and technical training.
Maintained optimal database performance; managed and configured end-user accounts.
Developed and implemented disaster recovery procedures.
Tracked and documented network performance and corrective actions.
Compiled an accurate inventory of licensed network software.
Reduced extraneous costs by streamlining and consolidating organization-wide IT procurement procedures to require formal approval from IT department director.*Implemented system enhancements that significantly increased system uptime and staff productivity.*Increased network security by instituting new policies and configuring network to require authorization for file, folder, and network drive access; removed unauthorized software and restricted website access.*Improved accounting department functionality by working with external software vendors to optimize application performance and training staff on software capabilities.*Brought 48 employees at remote sites into network by installing and configuring Citrix Farm.*Upgraded network and system applications and increased bandwidth and throughput to all users.
Bachelor of Science:Information Management TechnologyEverglades UniversityGPA: Class Salutatorian, Summa cum LaudeInformation Management Technology Class Salutatorian, Summa cum Laude
Associate of Science:Computer ScienceKeiser University － Sarasota, FLComputer Science
US Army 82ND Airborne Forward Observers Special ForcesFort Bragg, North Carolina
Bachelor of Science : Information Management Technology Associate of Science : Computer Science US Army 82ND Airborne Forward Observers Special Forces ITIL Certification S484240 Cisco Network Associate 08252013
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