Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

A distinguished Director of Information Technology with a unique skill set of being able to align technology solutions with company's that are on the pace with a 30% to 50% annual revenue growth. Leveraging divergent critical thinking and sound business sense solutions, I have delivered technology solutions to companies through several phases of revenue growth ranging from $50M to $1B while increasing service levels to 99.999% availability and maintaining a 3% to 5% IT operational budgetary cost.

Skills
  • Problem Solving
  • Troubleshooting
  • Critical Thinking
  • Requirements Analysis
  • Budget Administration
  • Business Intelligence
  • Team Building & Mentoring
  • Vendor Management
  • Security Planning
  • ITIL Implementation
  • Policy & Procedure Management (ISO 27001 & NIST)
  • Disaster Recovery Planning
  • Business Risk Remediation
  • 99.999% Availability
  • IT infrastructure proficiency
Education
Grantham University Lenexa, KS Expected in 12/2023 Bachelor of Science : Computer Engineering Technology - GPA :

Solid foundation of skills in advanced circuit theory and digital design, microprocessor and programming.

Work History
Electronic Systems - Director of IT Infrastructure & Security
Va, VA, 06/2018 - Current
  • Successfully opening a 503B facility in San Jose, CA during the 2020 Covid19 pandemic to include all Information Technology Infrastructure, ie core networking, wifi, telecommunications, security, disaster recovery, Wide Area Networking, storage, and virtualization. This project was in jeopardy of not being completed but open on time and budget.
  • Deployed ITIL Framework methodology and ServiceDesk Ticketing System to manage SLAs of Information Technology Services. It is important to note that this deployment was extremely successful and was adopted by other departments within the organization.
  • Successfully lead the IT Infrastructure integration of the Diamondback Drugs merger with Wedgewood Pharmacy. This included core networking, AD Services, Email migration, telecommunication migration, and pharmacy management system migration, disaster recovery, and external vendor management.
  • Built internal Security Team to aligned with external Security vendors and created security policies, protocols, and procedures to monitor/remediate security vulnerabilities. This includes continuous monitoring of security events and annual penetration testing.
  • Act as liaison between ServiceDesk Team, Developer Team, Infrastructure Team, Security Team, and external vendors.
Electronic Systems - Director of Information Technology
Washington, DC, 06/2014 - 06/2018
  • Performed an extremely detailed audit of current company IT services and developed a five-year technology plan that took into consideration of expected company revenue growth, the IT Capacity Planning to meet that growth, internal staffing requirements over the five years, technology gaps that needed to be addressed, and identifying external vendors services.
  • Designed and implemented a highly available data center to meet the five-year company revenue growth plan. This included high availability core network services, virtualization, storage, Active Directory Services, Security, and Disaster Recovery Solution.
  • Deployed an ITIL Framework methodology and ServiceDesk Ticketing System to manage SLAs of Information Technology Services.
  • Successfully built an IT ServiceDesk tier1 & tier2 team to manage front line IT ServiceDesk request and meeting strict SLAs for IT Service provided.
  • Successfully built a System Administrator tier3 team to manage critical IT Infrastructure Services. In addition, leveraged thirty party VAR's in a supporting capacity to the tier 3 team. This reduced headcount resources but provided 24x7 IT support coverage.
  • Developed a proven career path mentoring/training program for tier1 thru tier3 IT members. The goal of this program was to allow career growth for any IT member. In turn, the benefit was less IT Member burnout, and cross-platform functional training which resulted in an IT Department with deep skillset resources.
  • Created and deployed a SQL Data Warehouse to meet and fill the Business Intelligence gap the companies pharmacy management system simply did not provide. By providing Business Intelligence live dashboards and automated reporting, the business leadership now had the information it needed to make well-informed financial decisions and live production decisions.
Bluevine - Director of Information Technology
New Orleans, LA, 04/2008 - 06/2014
  • Designed and implemented three high availability data centers to meet the company revenue growth plan. This included high availability core network services, virtualization, storage, Active Directory Services, Security, and Disaster Recovery Solution.
  • Responsible for management of Information Technology Staff which includes IT Helpdesk Technicians and IT System Administrators. In addition, ensuring All Service Level Agreements are met or exceeded. This includes IT Staff Performance, IT Systems Operations, and Outside Contracted Services.
  • Authored Information Technology Policies, Procedures, and Change Management process to ensure IT business continuity.
  • Team Member for ensuring Information Technology Operations is HIPPA and PCI Compliant by monthly vulnerability scans and overseeing resolution to existing or new compliance violations.
  • Delivered IT workflow solution for National Pharmacy Distribution center that resulted in a $750K capital savings in software development cost
John Deere Landscapes - IT Manager
City, STATE, 05/2002 - 02/2008
  • Developed Enterprise IT Services at Corporate Office and 750 branch locations.
  • Successfully relocated Enterprise Data Center from Atlanta Georgia to Detroit, MI.
  • Negotiated telecommunication contract to reduce frame data line expenditures by $1.2M
  • Redesigned network services reducing operating costs by43% and provided the foundation for future technology such as VOIP or Video Conferencing.
  • Responsible for maintaining Security Policy set by John Deere standards. This would include all firewalls, routers, AD User Accounts, AD Groups, AD Group Policies, Email Transmissions, Internet Usage, and sensitive corporate data.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

85Good

resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended

  • Grantham University

Job Titles Held:

  • Director of IT Infrastructure & Security
  • Director of Information Technology
  • Director of Information Technology
  • IT Manager

Degrees

  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: