Resourceful Director of Housekeeping offering broad knowledge base and diverse skill set illustrated through 39 years of experience in maintenance roles. Known for leadership skills and management prowess.
Talented team leader offering years of success in several environments. Strategic thinker with organizational proficiency. Offers proven ability to build effective teams and achieve results. Committed to identifying and leveraging opportunities for growth.
Hardworking and reliable with strong ability in improving levels of service, associate and guest satisfaction scores. Highly organized, proactive and punctual with team-oriented mentality.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
Director of Housekeeping, 12/2004 to Current Centers For Specialty Care Group – Nyack, NY,
Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
Established and implemented new procedures for standard maintenance scheduling.
Managed team of employees, daily progress reports and overall project planning.
Delegated daily tasks to employees to manage resources and meet deadlines.
Monitored maintenance scheduling and reported maintenance team information to management.
Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
Adhered to strict operation and maintenance regulations by following instructions and observing guidelines.
Implemented improved training procedures to better develop new personnel.
Attended departmental meetings, providing feedback to enhance future performance.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Improved customer satisfaction by finding creative solutions to problems.
Created agendas and communication materials for team meetings.
Director of Housekeeping, 08/2000 to 12/2004 Centers For Specialty Care Group – Orlando, FL,
Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
Established and implemented new procedures for standard maintenance scheduling.
Managed team of employees, daily progress reports and overall project planning.
Delegated daily tasks to employees to manage resources and meet deadlines.
Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
Implemented improved training procedures to better develop new personnel.
Improved operations by working with team members and customers to find workable solutions.
Attended departmental meetings, providing feedback to enhance future performance.
Recognized by management for providing exceptional customer service.
Improved customer satisfaction by finding creative solutions to problems.
Created agendas and communication materials for team meetings.
Collaborated with others to discuss new service opportunities.
Laundry Manager, 10/1991 to 08/2000 Celebration Hotel Ltd – Saint Augustine, FL,
Maintained correct equipment settings such as spin speed, temperature and fill level to avoid machine issues and stoppage. Worked with technician to correct malfunctions.
Cleaned and assisted with preventive maintenance of washers, dryers and other equipment.
Adhered to safety practices to decrease laundry-related accidents.
Attended departmental meetings, providing feedback to enhance future performance.
Recognized by management for providing exceptional customer service.
Improved operations by working with team members and customers to find workable solutions.
Achieved cost-savings by developing functional solutions to productivity problems.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved customer satisfaction by finding creative solutions to problems.
Housekeeping Manager, 06/1982 to 10/1991 Csm Corporation – Rapid City, SD,
Ordered housekeeping supplies and guest toiletries.
Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
Managed team of 60 personnel in busy hotel with 406 rooms.
Created schedules, shift reports and other business documentation.
Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
Supervised and supported all new personnel to maximize quality of service and performance.
Collaborated with front desk to respond promptly to all guest requests.
Submitted repair requests to maintenance team.
Oversaw controls over expenses and inventory for optimal budget tracking.
Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.
Reviewed employee performance and devised improvement plans.
Managed team of employees, daily progress reports and overall project planning.
Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
Delegated daily tasks to employees to manage resources and meet deadlines.
Collaborated with multiple departments to maximize workflow and efficiency.
Education and Training
Bachelor of Science: Hotel & Restaurant Management, Expected in 1981 University of Houston - Houston, TX, GPA:
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