Director of Housekeeping Resume Example
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DIRECTOR OF HOUSEKEEPING
Executive Profile
Director of Housekeeping offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude.
Skill Highlights
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Core Accomplishments
Operations Management:
- Managed the successful opening of two new accounts in Branson, MO and Ormond Beach, FL.
- Achieved successful Quality Assurance Inspection scores from 2012 to 2016.
Professional Experience
06/2016 to Current
Director of HousekeepingKimpton Hotels － Alexandria , VA
- Direct and manage a staff of 100 associates and 27 supervisors involving workflow and quality of service for two Bluegreen Time Share Resorts while maximizing available resources within a defined budget.
- Responsible for all aspects of payroll, accounting, training, counseling and inventory issues, while maintaining a high level of customer service.
10/2014 to 06/2016
District Housekeeping ManagerState Of Nebraska － Alexandria , NE
- Led a strong multi-manager team, which consisted of 14 managers and 250 FTE's, through out 6 properties, including Wyndham, Bluegreen, Diamond, and Holiday Inn Resorts in the Daytona Beach Area.
- Successfully increase employee retention by creating a positive work environment through out all properties.
- Responsible for all aspects of payroll, accounting, training, counseling and inventory issues while maintaining a high level of customer service.
06/2012 to 10/2014
Executive HousekeeperKimpton Hotels － Manchester , VT
- Direct and manage a staff of 80 associates and 18 supervisors involving workflow and quality of service for a 426 unit Gold Crown Time Share Resort while maximizing available resources within a defined budget.
- Responsible for all aspects of payroll, accounting, training, counseling and inventory issues while maintaining a high level of customer service.
10/2010 to 06/2012
Executive HpusekeeperHyatt － Excelsior Springs , MO
- Direct and manage a staff of 60 associates and 14 supervisors involving workflow and quality of service for a 426 unit Gold Crown Time Share Resort while maximizing available resources within a defined budget.
- Also assisted as Lead Manager in the opening of Housekeeping departmental operations, including interviewing for all positions and training associates forinternal and client SOP's, at numerous properties throughout the United States including Hyatt properties at Key West, Florida and Cincinnati, Ohio as well as the Melia hotel in Atlanta, Georgia and a Diamond Jack's Hotel and Casino in Shreveport, Louisiana.
02/2009 to 07/2010
Director Of HousekeepingHyatt － New York City , NY
- Direct and manage a staff of 210 associates and 25 supervisors involving workflow, teamwork, and quality in service for a 1,290 room AAA Certified 3 Diamond property while maximizing available resources.
- Built 2010 budget for the Housekeeping Department and implemented new Service Standards for the department.
04/2008 to 02/2009
Assistant Director of HousekeepingState Of Nebraska － Alma , NE
- Assisted in managing a staff of 140 associates and 19 supervisors involving workflow, teamwork, and quality in service programs, as well as overseeing all payroll related issues within a defined budget.
03/2007 to 04/2008
Assistant Executive HousekeeperWestgate Resorts － Hollister , MO
- Assisted in supervising a staff of 62 associates and 5 supervisors, as well as the Laundry Department in a 445 room AAA Certified 4 Diamond property.
- Responsible for workflow, payroll, accounting, and inventory processes while maintaining a high level of customer service.
08/2006 to 03/2007
Executive HousekeeperWakulla Suites － City , STATE
- Directed a staff of 30 associates and 2 supervisors in a 117 room AAA Certified 3 Diamond property.
- Responsible for all aspects of workflow, payroll, budgeting, accounting, and inventory issues while maintaining a high level of customer service.
12/2003 to 03/2006
Executive HousekeeperLas Casitas Village － City , STATE
- Directed a staff of 75 associates and 8 supervisors in a 221 room Wyndham AAA Certified 5 Diamond property.
- Responsible for all aspects of workflow, payroll, budgeting, accounting, and inventory issues while maintaining a high level of customer service.
Education
Pedro Albizu Campos High School General StudiesUniversity of Puerto Rico General Studies
Certifications
Time Saver and Time Saver On Demand payroll software
Certified in the "Train the Trainer" program
Certified in the "Predictive Index" management workshop
Languages
Fluent in English and Spanish
Skills
accounting, budgeting, budget, counseling, client, customer service, Fluent in English, inventory, Laundry, managing, Windows Operating System, payroll, processes, quality, SOP, Spanish, supervising, teamwork, Trainer, workflow
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Resume Overview
School Attended
- University of Puerto Rico General Studies
Job Titles Held:
- Director of Housekeeping
- District Housekeeping Manager
- Executive Housekeeper
- Executive Hpusekeeper
- Director Of Housekeeping
- Assistant Director of Housekeeping
- Assistant Executive Housekeeper
Degrees
- Pedro Albizu Campos High School General Studies
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