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Director of Housekeeping Resume Example

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DIRECTOR OF HOUSEKEEPING
Summary

Enthusiastic Housekeeping Supervisor offering 20 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.

Talented Housekeeping Supervisor adept at managing services of large hotel with high marks for efficiency. Enthusiastic about meeting challenging demands in high-volume environments.

Seasoned housekeeping management professional bringing expertise in budget administration, inventory controls, and schedule management. 15+ year record of success in hospitality operations.

Proficient housekeeping management professional trained in hotel operations, cleaning procedures, and health and safety regulations.

Skills
  • Cleaning practices
  • Expense tracking
  • Quality assurance and control
  • Customer relationship management
  • Quality improvements
  • Team building
  • Guest relations
  • Staff training and development
  • Staff evaluations
  • Employee training
  • Time management
  • Payroll administration
  • Department coordination
  • Invoice processing
  • Supply inventory management
  • Customer service-focused
  • Document control
  • Cost reduction strategies
Experience
Director of Housekeeping
Arlington, VAAramark/Apr 2014 to May 2017
  • Oversaw controls over expenses and inventory for optimal budget tracking.
  • Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
  • Created schedules, shift reports and other business documentation.
  • Supervised and supported all new personnel to maximize quality of service and performance.
  • Collaborated with front desk to respond promptly to all guest requests.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Submitted repair requests to maintenance team.
  • Controlled full-cycle household cleaning services, including business development and client relations.
  • Ordered housekeeping supplies and guest toiletries.
  • Utilized chemicals and cleaning equipment with discrepancies or hazards.
  • Facilitated improvements to workflow and room turnover with hands-on, proactive management style.
  • Trained, coached and mentored staff on best practices and protocols to ensure smooth new program adoption.
  • Reviewed employee performance and devised improvement plans.
  • Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
  • Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.
  • Delegated daily tasks to employees to manage resources and meet deadlines.
  • Minimized costs by working and negotiating with multiple suppliers.
  • Managed team of employees, daily progress reports and overall project planning.
  • Adhered to strict operation and maintenance regulations by following instructions and observing guidelines.
  • Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
Assistant Director of Housekeeping
Washington , DCCrothall Healthcare/Sep 2009 to Aug 2014
  • Established and implemented new procedures for standard maintenance scheduling.
  • Managed team of employees, daily progress reports and overall project planning.
  • Delegated daily tasks to employees to manage resources and meet deadlines.
  • Streamlined processes for electrical, hydraulic and pneumatic systems to maintain high standards of efficiency and safety.
  • Monitored maintenance scheduling and reported maintenance team information to management.
  • Collaborated with multiple departments to maximize workflow and efficiency.
Housekeeping Supervisor
Washington , DCRitz-Carlton/Feb 2003 to May 2014
  • Created schedules, shift reports and other business documentation.
  • Developed training programs to build employee performance.
  • Ordered housekeeping supplies and guest toiletries.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Reviewed employee performance and devised improvement plans.
  • Collaborated with front desk to respond promptly to all guest requests.
  • Submitted repair requests to maintenance team.
  • Operated incinerators and trash compactors to dispose of garbage.
  • Improved service delivery, successfully exceeding targeted sales goal by 85%.
  • Increased employee loyalty and reduced turnover by implementing innovative operational practices, including reward programs.
  • Facilitated improvements to workflow and room turnover with hands-on, proactive management style.
  • Removed trash and dirty linens from room attendant carts.
  • Stocked room attendant carts with supplies.
  • Sustained safety protocols, ensuring proper and cost-effective equipment and material usage.
Education and Training
Bachelor of Science: Business AdministrationMarist CollegeMay 2004Poughkeepsie, NY
Associate of Applied Science: Business Administration And ManagementWayne Community CollegeMay 2002Goldsboro, NC
Accomplishments

Manager of the year 2010

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Resume Overview

Companies Worked For:

  • Aramark
  • Crothall Healthcare
  • Ritz-Carlton

School Attended

  • Marist College
  • Wayne Community College

Job Titles Held:

  • Director of Housekeeping
  • Assistant Director of Housekeeping
  • Housekeeping Supervisor

Degrees

  • Bachelor of Science : Business Administration
    Associate of Applied Science : Business Administration And Management

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