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director of guest relations rental retail ops resume example with 14+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

A passionate outdoor industry enthusiast, that has directed multiple revenue streams in Ski Resort Management since 2007. Excels in brand style, design and promotion. Highly experienced with latest outdoor fashion trends, products and technologies. Takes pride in outstanding internal and external guest service. Promotes leadership by example, empowering others and strongly believes that happy employees creates the best culture for a business.

Skills
  • 15+ Years of strong management experience and implementation of positive morale
  • Accounting Reconciliation
  • Business Leadership
  • Management Training
  • Performance Metrics Analysis
  • Project Permitting, Planning and Budgeting
  • 15+ Years of Outdoor Industry Purchasing Experience
  • POS Software Implementation, Integration and Training
  • Building E-Commerce Platforms.
  • Merchandise Design
Work Experience
07/2022 to Current
Director of Guest Relations, Rental & Retail Ops Sigue Corp , , Nederland, CO
  • Is one of 8 others working under the General Manager on Senior Leadership Team effectively driving operations and piloting POWDR Corporation's vision for the company.
  • Implemented employee morale programs company-wide by executing performance management training, goal setting and professional path development with the resorts leadership team to increase retention.
  • Executed guest service philosophy training globally to improve guest experience across all zones retain clientele and win IKON revenue scans
  • Lead capacity planning meetings for resort management to leverage software capabilities, make changes to infrastructure and facilities for a high expected increase of daily resort traffic.
  • Oversees all Rental and Retail management teams across the company
12/2007 to 06/2022
Director of Rental & Retail Operations Eldora Mountain Resort , , Nederland, CO
  • Director of two high volume, revenue generating departments at Eldora, as well as Repair Center and Nordic, generating 3.5 million in revenue per season.
  • Was project manager for major building renovation and infrastructure change, to resorts main hub of revenue driving for profit centers. Worked with contractors, designed renovation and submitting permitting with Boulder County to result in a 1.25 million dollar investment gain/500% ROI over 3 years.
  • 15+ Years of purchasing experience of all soft-goods, hard-goods and uniforms company wide. Improved resorts buying strategy by leveraging market research, reporting and improved inventory processes.
  • Designed resorts logo merchandise and executed merchandising set schedules to guarantee sell through.
  • Contracted by Woodward apparel in early summer of 2022 to design several categories of their retail merchandise, which was sold at other ski areas nationally and through Woodward's E-commerce.
  • Successfully launched retail E-commerce platform during COVID and have since increased online sales with professional photography, paid advertising and leveraging marketing platforms such as Inntopia, Square marketing and Google SEO.
  • Created revenue and labor goals for both departments, as well as implemented capital expense planning.
  • Extensive inventory management experience; including decreasing company shrinkage, creating warehouse processes and internal SKU creation.
  • Oversaw 70 employees each season and held top employee experience survey results with in all of POWDR resorts for several seasons consecutively, with a 72% retention rate YOY.
04/2014 to 09/2015
Sales Representative Reef Footwear And Apparel , ,
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Experience with Center Stone order entry platform
  • Maintained 80+ accounts across reef's territory of 3 states.
  • Built exhibitor displays, scheduled and created product line showings at Outdoor Retailer and WWSRA.
  • Developed and delivered engaging sales presentations to convey product benefits
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
Education
Expected in 05/2010 to to
Associate of Arts: Business
Front Range Community College - Westminster, CO,
GPA:
References:


Hunter Wright Sustainability Manager and Executive Administrative Assistant, Eldora Mountain Resort (Current)

XXX-883-6443

resumesample@example.com


Justin Micheal Director of Finance, Eldora Mountain Resort (Former)

206-914-2894

resumesample@example.com


Royal White Sr. Area Manager of the Rockies, Burton Snowboards (Current)

970-209-9175

resumesample@example.com


Marc Cutilletta National Sales Director, Hestra (Current)

720-469-3059

resumesample@example.com




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Resume Overview

School Attended

  • Front Range Community College

Job Titles Held:

  • Director of Guest Relations, Rental & Retail Ops
  • Director of Rental & Retail Operations
  • Sales Representative

Degrees

  • Associate of Arts

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