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Director of First Impressions Resume Example

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DIRECTOR OF FIRST IMPRESSIONS
Professional Profile
Energetic student eager to build professional abilities while pursuing a Bachelor of Science degree. Motivated, enthusiastic and friendly with strong communication and team work abilities.
Qualifications
  • Customer Service
  • Proficiency in operating register.
  • Excellent verbal communication
  • Mathematical strengths 
  • Efficiency 
  • Detail oriented
  • Cheerfulness
  • Team work
Experience
Keller Williams RealityChesapeake, VADirector of First Impressions07/2014 to 11/2014
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Managed daily office operations and maintenance of equipment.
  • Supplied key cards and building access to employees and visitors.
  • Dispersed incoming mail to correct recipients throughout the office
  • Handled all media and public relations inquiries. 
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Processed profiles for incoming new agents, incoming transferring agents, and agents exiting the company.
  • Processing online files for purchase contracts and listing contracts.
  • Input purchase contracts and listing contracts into accounting software, winMORE.
  • Properly and accurately place orders for office supplies.
Wendy'sVirginia Beach, VACashier07/2013 to 07/2014
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Appropriately suggested additional items to customers to increase restaurant sales.
  • Welcomed and acknowledge all guests in a friendly, service-oriented manner.
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Provided professional and courteous service at all times.  
  • Operated cash register with proficiency. 
  • Correctly calculated charges, issued bills and collected payments.
  • Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance.
  • Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
  • Organized register supplies.
  • Managed closing duties, including restocking items and reconciliation of the cash drawer. 
Dollar Tree Inc.Norfolk, VACashier07/2011 to 07/2013
  • Assessed customer needs and responded to questions.
  • Worked with customer service to resolve issues.
  • Provided professional and courteous service at all times.
  • Operated cash register with proficiency.
  • Handle cash and credit/debit transactions.
  • Issued receipts for purchases and gifts.
  • Bagged merchandise by following standard procedures.
  • Cleaned and straightened work area.
  • Organized register supplies.
  • Unboxed new merchandise.
  • Rotated stock to maintain freshness.
  • Managed closing duties, including restocking items and reconciliation of the cash drawer. 
Papiano's PizzaTom Bean, TxCashier/Waitress01/2007 to 05/2008
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Appropriately suggested additional items to customers to increase restaurant sales.
  • Consistently adhered to quality expectations and standards.
  • Provided professional and courteous service at all times.
  • Operated cash register with proficiency.
  • Correctly calculated charges, issued bills and collected payments.
  • Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
  • Stocked and maintained silverware, linen and condiments.
  • Managed closing duties, including restocking items and reconciliation of the cash drawer. 
Education
High School Diploma2008Tom Bean High School, Tom Bean, Tx
3.72 GPA 
Softball
Yearbook staff
Marching Band
Honor Roll
Who's who of American High School Students
8 College preparation credits  
Science Academic Achievement Award
English Academic Achievement Award
Training course in Microsoft Excel and Word
ScienceMay 2015Tidewater Community College, Virginia Beach, VAGPA: Dean's List 2013 - 2015 *Honors graduate GPA: 3.74
3.74 GPA
Certified in First Aid & CPR
Dean's List 2013 - 2015
Magna Cum Laude Graduate
SciencePresentOld Dominion University, VAGPA: Dean's List - 2015 *Tau Sigma National Honor Society
3.93 GPA
Top 12% of class 
Dean's List - 2015 
Member, Tau Sigma National Honor Society

Affiliations
Volunteer, American Red Cross
Volunteer, Sentara Leigh Hospital
Skills
  • Customer Service skills
  • Interpersonal skills
  • Phone etiquette
  • Organization skills

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Resume Overview

Companies Worked For:

  • Keller Williams Reality
  • Wendy's
  • Dollar Tree Inc.
  • Papiano's Pizza

School Attended

  • Tom Bean High School
  • Tidewater Community College
  • Old Dominion University

Job Titles Held:

  • Director of First Impressions
  • Cashier
  • Cashier/Waitress

Degrees

  • High School Diploma 2008
    Science May 2015
    Science Present

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