Dedicated customer service professional motivated to maintain customer satisfaction and contribute to company success. Highly enthusiastic with over 20 years client interface experience.
Received several merit raises for strong attention to detail, exemplary customer service and team-player attitude. Learned all departments in company and was responsible for training all new employees. Worked my way from entry level data entry position to office manager for international linen company.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Planned meetings and prepared conference rooms.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Maintained electronic and paper files. Organized files, developed spreadsheets, faxed reports and scanned documents. Managed daily office operations and maintenance of equipment. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Started out in entry level data entry position. Verified that information in the computer system was up-to-date and accurate. Worked my way up in company through all of the office positions including Customer Service Coordinator to Office Manager. Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.Identified and resolved system and account issues.Assisted with payroll preparation and entered data into cumulative payroll document.Addressed negative customer feedback immediately.Provided a high level of product and leadership support to representatives and clients.Effectively managed departmental expenses to stay within allocated budget.Resolved customer questions, issues and complaints.Developed rapport with the customer base by handling difficult issues with professionalism.
Studied Business Administration
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