Director Of Events Marketing resume example with 16+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Seasoned Director of Events & Marketing and outstanding performer in Operations and Food & Beverage within the Hospitality Industry. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of Hotel business. Recognized for inspiring management team members to excel and encouraging creative work environments.
Skills
Contract Management
Customer Service
Hiring Staff
Inventory
Managing
Marketing
Negotiating
Outside Sales
Payroll
Pricing
Processes
Research
Sales
Scheduling
SOP proficiency
Office systems management
Work History
12/2018 to Current
Director of Events & MarketingBitgo – Sioux Falls, SD,
Oversee the day to day operations of Garden Grove Event Center; including an Off-Site Catering
Business.
Manage Banquet Team, Office Staff and Culinary Team.
Responsible for all Sales, including Off Site Catering Events.
Responsible for all Food & Beverage purchases and tracking of Food/Bar costs.
Implement processes and procedures to increase Customer Service and improve efficiency.
Manage all expenses for Kitchen and Event Team; including Labor costs.
Oversee Payroll, Scheduling, New Hire paperwork, Orientation and Training for Event/Kitchen staff.
Manage Bank Deposits and routinely work with Accounting to reconcile end of month P&L reports.
Collaborate with staff to develop and implement new strategies to improve Employee Satisfaction.
Responsible for all disciplinary action with Event Staff and Culinary Team.
Collaborate with other management to provide cohesive work environment.
Schedule all Maintenance visits with outside vendors for equipment used in Kitchen and Events
venues.
Maintain Facebook, Instagram and website for Event Center.
Regularly update sites to promote
events and increase visibility on social media.
Work with local Radio, TV and web-based media companies on marketing objectives.
Host weekly Team Meetings with staff and owner.
Develop new food & beverage menus by collaborating with vendors and culinary team.
Research trends in Food & Beverage industry to ensure facility is staying "up to date" with market.
Field all customer feedback.
06/2013 to 12/2018
Supply Chain Value AnalystSchulte Hospitality Group – Homewood, AL,
Responsible for Nursing, ED, RT and IT Supply savings goals.
Worked with affiliate Hospitals in achieving savings goals, product standardization and compliance
with contracts.
Hosted monthly Value Team Meetings.
Identified savings opportunities on existing products and analyzed financial impacts/savings on
potential products.
Worked with Inventory Managers and Distribution Managers on Item Conversions, changes and
substitutions.
Communicated Item Conversions, Changes and Substitutions to Nursing Administrative Staff and
effected departments.
Accurately tracked and updated requests for new products in the database.
Scheduled Vendor in-services, training, and product education for Nursing Administration.
Regularly contacted Vendors for pricing quotes and item information, based on Department requests.
Th
Benchmarked product pricing to ensure MHS is receiving at least the 25 percentile market price.
Initiated Vendor Contracts.
Responsible for communicating with Contract Manager on price changes, item conversions and additions.
Follow up on contracted Rebates to be paid by Vendors.
07/2005 to 04/2013
Group Sales Manager/Catering Manager/EMMEmbassy Suites Hotel & Spa – City, STATE,
Ranked the second highest revenue generating Sales Manager in the Region, for 2011.
Goal was $975,000.
Actualized revenue was $1.4 million.
Exceeded 2012 revenue goal by over $300K.
Routinely met and exceeded sales quotas and goals.
Fulfilled departmental responsibilities in the absence of the Director of Sales.
Responsible for developing the Catering, SMERF and Corporate Market at a new Hotel through
Telemarketing and outside Sales Calls.
Responsible for managing, negotiating and maintaining all SMERF group leads/bookings and detailing
Catered events associated with the group.
Responsible for maintaining the Catering Manager position during New Catering Manager transition
periods.
Managed the Corporate/Government and Association markets for the last year of employment due to
staff turnover.
Routinely developed strategies to overcome sales obstacles and to capitalize on revenue potential.
Developed strong relationships with clients in order to increase volume and market share.
10/2004 to 07/2005
Sales/Catering CoordinatorEmbassy Suites Hotel & Spa – City, STATE,
Successfully contracted over $80,000 of group revenue, while maintaining Coordinator position.
Integral member of the opening team at a new hotel; Hotel opened July 7, 2005.
Responsible for fulfilling Administrative duties for the Human Resources department,
General Manager and for the Sales/Catering department during pre-opening phase.
Education
Expected in 2001
Bachelor's degree: Corporate Communications, Public Relations, Communications and Marketing Saint Louis University - Saint Louis, MO GPA: Was employed at the Ritz Carlton, in Clayton, MO while enrolled at SLU and 1 year after graduation.
Affiliations
Management- Hands on manager with a solid background in customer service and negotiation.
Team Building- Decisive team leader with experience developing talent within the team.
Communication- Effective communicator with well-developed presentation and goal-oriented skills.
Able to develop productive relationships with colleagues, customers, and staff at all levels.
PROFESSIONAL QUALIFICATIONS
Strong background in Strategic Improvement and Analysis.
Working knowledge of Delphi, EZ Facility, Microsoft Office/Excel suite, Canva, and technical
equipment.
Experienced with training and the implementation of new processes and procedures.
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