Professional Health Care Director, providing an organization with consistency, stability, as well as high quality service in the area of environment of care. My administrative, managerial and leadership skills, allows an effective way to address concerns and develop positive outcomes. Experienced in the preparation of regulatory surveys, such as: The Joint Commission (TJC), DOH, DEC, EPA, CMS, UNOS, and OMH.
Education and Training
SUNY Empire State CollegeB.A: Business, Management and Economics Hospital AdministrationBusiness, Management and Economics Hospital Administration
SCS Business and Technical InstituteComputer OperationsComputer Operations
Microsoft Office (Word/Publisher / ***English & Spanish
Quality Assurance Track & Trending
Program & Data Collection
Tele-Tracking System / NaviCare
Kronos Payroll System
Montefiore Medical Center Jack D. Weiler Hospital & Westchester Square MedicalFebruary 2014 to CurrentDirector of Environmental Services Bronx, NY
Provide administrative support to senior leadership staff by demonstrating ability to improvise, improve procedures, and meet demanding deadlines.
Monitor regulated medical waste disposal which include autoclave process and handling.
Supervise management staff to ensure proper disinfecting procedures assigned to cleaning staff are followed and adhered too.
Prepare environmental personnel for regulatory agency inspection surveys such as, e.g., TJC, EPA, DEC, DOH, CMS, OSHA, etc.
Oversee laundry activities in the replenishing of medical units and ambulatory areas with sufficient par-levels.
Provide & submit production reports to Executive Director.
Monitor tele-tracking system for patient room turnover to avoid overflow in the Emergency Department.
Experience in collective bargaining rules, including: coaching, counseling, warnings, progressive disciplinary process, grievances and arbitration.
Interact with the various division leadership to create a balance in-patient satisfaction and quality customer experience.
Formalize monthly in-service training for all environmental staff to improve Press Ganey & HCAPS scores.
Manage exterminating vendor/company and ensure corrective action plans and services are monitored.
SUNY Downstate Medical Center / University Hospital of BrooklynJanuary 2005 to January 2014Director of Environmental Services October Brooklyn, NY
Plan and direct responsibilities for a staff of 135 employees, which consists of an Assistant Director, managers, supervisors, administrative assistant, laborers, grounds crew and cleaning staff.
Managed and balanced an annual departmental budget of 7 million dollars a year.
Showing a savings of approximately 1.4 million dollars annually.
Administrator-on-Duty during off-shifts and holidays, allowing and providing assistance to patients and visitors, including medical staff.
Prepared departmental staff for unannounced surveys such as The Joint Commission and other subsequence regulatory agencies.
Knowledge of infection control policies, NYS laws regulating medical waste and the subsequent agencies including: NYDOH, NYDEC, NYS-DOT, EPA, CMS, NYS-OMH and OSHA Implemented an exchange cart system for the transporting and handling of regulated medical waste, reducing inappropriate handling of waste and transport, avoiding citations and fines.
Hired and trained new employees, and developed a formalized annual in-service training for all cleaning staff.
Supervised the Messenger Escort Transport Services department (METS).
Provided quality management programs geared towards customer service, which improves and develop methods in raising HCAPS and Press Ganey scores, e.g., courtesy cards, patient visitations and room inspection with staff.
SUNY Downstate Medical Center / University Hospital of BrooklynJanuary 1999 to January 2005Operations Manager of Environmental Services October Brooklyn, NY
Supervised evening and night managers and oversaw the overall departmental sanitation operations.
Organized building projects: terminal cleaning and maintenance programs.
Created and evaluated performance programs for housekeeping staff and supervisors on an annual basis.
Developed cleaning schedules with special attention to critical areas such as: emergency rooms, intensive care units, operating rooms, labs, and ambulatory care areas.
Trained housekeeping staff in equipment maintenance, cleaning procedures for isolations rooms, terminal cleaning of critical care areas and general maintenance of non-patient occupied spaces.
Inventory keeping of chemical supplies and maintaining par levels.
Metropolitan Hospital Medical Center HHCNovember 1992 to January 2000Team Leader New York, New York
Coordinated cleaning procedures with leadership to reduce patient care disruption during floor stripping and waxing, terminal cleaning and all special projects.
Responsible for assisting in preparing for regulatory agency surveys.
Assisted with the training of staff on: use and care of equipment, chemical safety, infection control and regulated medical waste.
Part of the assessment and evaluation team making selection of electrical and battery powered equipment and cleaning products.