Jessica Claire
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A solutions-driven HR transformation and global change leader leveraging 15+ years of proven excellence in Agile leadership, organizational effectiveness, corporate communications, and executive coaching to drive transformational organizational change that builds alignment between employees and overall business strategy. Excels in leading complex global change programs, developing organizational design and operating models, building internal change networks, and facilitating leadership alignment for clients across industries such as finance, consumer goods, healthcare, and retail. Adept at employing extensive global experience in regions such as EMEA, APAC, and the Americas to understand diverse client needs and craft tailored solutions that deliver successful outcomes.

Director of Enterprise Change Management & Transfo, 08/2020 to Current
CernerCity, STATE,
  • Championed the creation of an internal change management center of excellence.
  • Blueprinted the utilization of various methodologies and strategies to increase the internal change agility.
  • Spearheaded dynamic global transformation programs to realize business value.
  • Steered change management initiatives while simultaneously governing the transition of work to non us locations.
  • Ensured business continuity, employee morale and understanding of global ways of working.
  • Produced a robust change strategy for migration to SaaS and cloud delivery including the supporting business process and shift in operating model.
  • Built a new center of excellence (COE) including staffing, establishing a common framework and methodology for change and instituting a leadership training program for leading through change.
  • Led the change management and employee engagement for large acquisition being mindful of cultural differences and opportunities for growth.
Leader of Global Organizational Transformation, 07/2016 to 08/2020
AccentureCity, STATE,
  • Trailblazed global change and organizational effectiveness programs, including large-scale technology implementations, HR transformation programs, stakeholder management, operating model, and organizational design.
  • Orchestrated the global consolidation of shared services, transitioned the HR organization to a centralized regional function, devised the operating model and organizational design for the new organization, and ensured alignment throughout the process.
  • Leveraged innovative change and communication strategies to lead the change management and talent aspects of several large-scale ERP implementations, thereby preparing both end-users and leaders for Day One.
  • Embodied the role of an advisor to cutting-edge change programs as well as new approaches to change management and HR transformation.
  • Defined ‘workforce of the future’ strategies and programs with clients, including agile workforces, leadership strategies, and organizational effectiveness.
  • Solidified talent management strategies including executive coaching and talent review processes in addition to leading talent development for project teams, new hires, and counselees.
  • Optimized existing programs to enable the integration of Diversity and Inclusion best practices into client organizations.
Manager of Financial Services, People, and Organi, 04/2013 to 07/2016
  • Synchronized organizational transformation projects driving the development and execution of comprehensive training strategies to facilitate the adoption of cultural, policy, and transformational changes.
  • Instituted change management efforts for a global agricultural company’s Workday implementation and developed its future state of HR, including HRBP roles, business owner expectations, and transition plans for Manager Self Service and Employee Self Service.
  • Generated a range of solutions to address current and future business issues, including workforce planning, digital strategy implications, and HR transformation.
  • Accelerated the organizational design for the third-party risk management system and process redesign projects involving financial services clients.
Senior ManagerTransformational Change Management a, 04/2011 to 04/2013
  • Developed organizational change management strategies adopted by key stakeholders and evangelized across all departments.
  • In charge of leading global change management and communications projects by devising comprehensive change strategies, conducting change readiness assessments, driving cultural shifts, and building alignment across diverse functions and regions.
  • Executed global organizational alignment and effectiveness approach, governance and decision-making model, and comprehensive change program to support a global go to market strategy by effecting significant cultural and behavioral changes.
  • Provided organizational consulting expertise for numerous corporate realignment projects, in addition to developing leadership strategies – such as talent assessment and organizational design – to enable cultural shifts.
  • Designed organizational structures – including CIO span of control, talent retention planning, and skills assessments - to facilitate the outsourcing and offshoring of IT functions.
Education and Training
Master of Organizational Management: , Expected in
Concordia University - St. Paul, MN
Bachelor of Arts: , Expected in
University of Minnesota - Minneapolis, MN
Additional Information
  • TRAINING AND CERTIFICATIONS , Lean Six Sigma Green Beltiented verbal communication

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Resume Overview

School Attended

  • Concordia University
  • University of Minnesota

Job Titles Held:

  • Director of Enterprise Change Management & Transfo
  • Leader of Global Organizational Transformation
  • Manager of Financial Services, People, and Organi
  • Senior ManagerTransformational Change Management a


  • Master of Organizational Management
  • Bachelor of Arts

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