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director of dietary services resume example with 17+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Enthusiastic and Driven Director of Dining Services with over 10 years of Customer Service and Accounting Experience. Skilled at improving processes, maximizing team productivity and reducing costs to achieve sustainable nursing home operations. Familiar with employee motivation and retention strategies, resident relations and accreditation requirements.

Skills
  • Medication dispensing
  • Relationship building and retention
  • Staff management
  • Wellness services
  • Profit improvements
  • Inventory and restocking
  • Healthy meal preparation
  • Project oversight
  • Accreditation coordination
  • Patient education and counseling
  • Proficient in QuickBooks
  • Multidisciplinary team collaboration
  • Training and development
  • Occupancy strategies
  • Hiring and recruitment
Work History
Director of Dietary Services, 08/2014 to Current
Chadwick Nursing And Rehabilitation Center, LlcJackson, MS,
  • Purchased food and cultivated strong vendor relationships
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies
  • Set schedules for 15 staff by planning and designating shifts and hours
  • Investigated and integrated enhanced service and team management strategies to boost business profits
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
  • Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in 40% food waste reduction
  • Managed employees throughout preparation and service of 3 meals per day
  • Orchestrated positive customer experiences at all stages by overseeing every area of Dining operations
  • Limited portion sizes and used garnishes to control food costs
  • Hired and managed all kitchen staff
  • Coordinated and organized all restaurant inventory
  • Recruited top-notch employees for Lead Cook and Dining Room Coordinator positions
  • Oversaw food preparation and monitored safety protocols
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
  • Maximized quality assurance by completing frequent checks of line
  • Motivated staff to perform at peak efficiency and quality
  • Helped general management develop prices based on inventory costs and portion sizes
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
ATM Service Recovery Representative, 03/2013 to 12/2013
A1 AutoNashua, NH,
  • Inspected systems, troubleshot faults and replaced malfunctioning parts with new or repaired components
  • Completed rebuilding and restoration services to restore machines to full functionality
  • Laid out smooth and efficient routes in order to accomplish daily requirements and achieve production targets
  • Assisted customers with any and all ATM issues and concerns
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflict affecting performance
  • Worked with Retail customers to understand requirements and provide exceptional ATM customer service
  • Managed quality assurance program including on site evaluations, internal audits, and customer surveys
  • Adhered to established policies, procedures and compliance for satisfactory audit rating
  • Updated quality control standards, methods and procedures to meet compliance requirements
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
Accounting Clerk, 02/2008 to 12/2012
Wyndham WorldwideSalt Lake City, UT,
  • Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time
  • Organized budget documentation and tracked expenses to maintain tight business controls
  • Maintained accurate and complete documentation for all financial department procedures
  • Investigated and resolved internal accounting variances to keep records current
  • Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
  • Monitored status of accounts receivable and payable to facilitate efficient processing
  • Reported financial data and updated financial records in ledgers and journals
  • Maintained excellent financial standings by working closely with Restitution Department to processes business transactions
  • Managed accounting records and performed dues-ins and dues-outs tasks
  • Processed all incoming and outgoing invoices and payments
  • Assessed data and information to verify entry, calculation and billing code accuracy
  • Reconciled all types of bank accounts with updated information
  • Communicated with suppliers to reconcile invoice payments
  • Balanced reports to submit for approval and verification
  • Provided key clerical and administrative support to senior accounting staff
  • Stayed on top of applicable federal and state requirements to minimize legal and financial risks
Front Desk Manager, 05/2003 to 08/2011
Quest Fitness ClubCity, STATE,
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
  • Performed concierge services for guests as needed
  • Efficiently resolved guest complaints and ensured that issues were addressed promptly
  • Protected guest valuables with main safe or in individual boxes to maximize security
  • Supervised front desk operations to ensure that all guests received superior customer service from hotel employees
  • Held quarterly office meetings with staff to answer questions, resolve issues and keep employees informed of changes
  • Planned coverage needs and organized services to support incoming special events
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
  • Supervised 5 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention
  • Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage
  • Promoted local entertainment and sporting events and offered details to assist patrons
  • Kept accounts in balance and ran daily reports to verify totals
  • Sorted mail and other important data upon General Manager/Owner's absence, promoting quick delivery of all messages to recipients
  • Handled tasks and responsibilities for front office employees when eam was understaffed
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Collaborated with various team members to ensure guest requests were addressed appropriately and timely
  • Provided services efficiently and with high level of accuracy
  • Increased customer service ratings through personable service
  • Managed all front desk tasks, including maintenance of client records and lab data
  • Maintained financial accuracy by collecting deposits, fees and payments
  • Created lasting relationships with guests that built loyalty and drove gym revenue
  • Anticipated guests' needs and responded to all requests within reasonable amount of time
  • Trained new staff on correct procedures, compliance requirements and performance strategies
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
Education
High School Diploma: , Expected in 05/2002
Madison Central High School - Madison, MS
GPA:
Associate of Science: Accounting And Business Management, Expected in
Holmes Community College - Ridgeland, MS,
GPA:
Certifications
  • SafeServ certification: Food Handling

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Resume Overview

School Attended

  • Madison Central High School
  • Holmes Community College

Job Titles Held:

  • Director of Dietary Services
  • ATM Service Recovery Representative
  • Accounting Clerk
  • Front Desk Manager

Degrees

  • High School Diploma
  • Associate of Science

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