Director of Dietary Services Resume Example
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DIRECTOR OF DIETARY SERVICES
Summary
Detail-oriented Manager with 20 years of experience in food service management. Successful team leader with deep knowledge of hiring and training protocols. Budget-conscious when cutting service costs without sacrificing top-notch quality. Poised professional with extensive practice using conflict resolution techniques to drive smooth operations.
Skills
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Experience
Chadwick Nursing And Rehabilitation Center, Llc | Jackson , MSDirector of Dietary Services05/2010 - Current
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
- Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
- Sought out and implemented methods to improve service and team performance to boost business sustainability.
- Reduced food waste 50% by overseeing and planning ingredients, anticipated customers and popularity of items.
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
- Supervised staff preparing and serving 3 meals per day.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
- Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
- Controlled portion sizes and garnishing for optimal cost controls.
- Performed site evaluations, customer surveys and team audits.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Earned reputation for good attendance and hard work.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Lineage Logistics | Chesapeake , VAOwner/Operator09/2003 - 09/2009
- Set pricing structures according to market analytics and emerging trends.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Led startup and opening of Restaurant business and provided business development, creation of operational procedures and workflow planning.
- Assessed, optimized and elevated operations to target current and expected demands.
- Directed hiring and training of new department managers to drive organizational improvements.
- Supervised performance of up to 15 workers with goals of improving productivity, efficiency and cost savings.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
Apple Sauce Inc. | City , STATEAppleees Bar and Grille09/2000 - 09/2003
- Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
- Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
- Sought out and implemented methods to improve service and team performance to boost business sustainability.
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
- Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Controlled portion sizes and garnishing for optimal cost controls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Performed site evaluations, customer surveys and team audits.
- Recognized by management for providing exceptional customer service.
- Earned reputation for good attendance and hard work.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education and Training
Northwest State Community College | City, StateAssociate of Science05/2016
- Major in Business
- Minor in Human Resources
- Phi theta kappa
Certifications
- ServSafe February 2020-2025
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Resume Overview
School Attended
- Northwest State Community College
Job Titles Held:
- Director of Dietary Services
- Owner/Operator
- Appleees Bar and Grille
Degrees
- Associate of Science
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