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Director of Dietary Services Resume Example

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DIRECTOR OF DIETARY SERVICES
Summary

Detail-oriented Manager with 20 years of experience in food service management. Successful team leader with deep knowledge of hiring and training protocols. Budget-conscious when cutting service costs without sacrificing top-notch quality. Poised professional with extensive practice using conflict resolution techniques to drive smooth operations.

Skills
  • Sanitation
  • Purchasing
  • Portioning understanding
  • Diverse beverage knowledge
  • Training
  • Recruitment and hiring
  • Process improvement
  • Project organization
  • Communications
  • Business operations
  • Team building
  • Customer service
  • Planning and coordination
  • Team management
  • Administrative support
  • Organization
  • Supervision
  • MS Office
  • Problem resolution
  • Inventory management
  • Relationship development
  • Invoice generation
Experience
Chadwick Nursing And Rehabilitation Center, Llc | Jackson , MSDirector of Dietary Services05/2010 - Current
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Motivated kitchen staff by establishing goals to increase productivity and quality.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
  • Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Reduced food waste 50% by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Supervised staff preparing and serving 3 meals per day.
  • Trained employees on cooking techniques, safety standards and performance strategies.
  • Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Performed site evaluations, customer surveys and team audits.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Lineage Logistics | Chesapeake , VAOwner/Operator09/2003 - 09/2009
  • Set pricing structures according to market analytics and emerging trends.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Led startup and opening of Restaurant business and provided business development, creation of operational procedures and workflow planning.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Directed hiring and training of new department managers to drive organizational improvements.
  • Supervised performance of up to 15 workers with goals of improving productivity, efficiency and cost savings.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
Apple Sauce Inc. | City , STATEAppleees Bar and Grille09/2000 - 09/2003
  • Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Motivated kitchen staff by establishing goals to increase productivity and quality.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
  • Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Trained employees on cooking techniques, safety standards and performance strategies.
  • Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Performed site evaluations, customer surveys and team audits.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education and Training
Northwest State Community College | City, StateAssociate of Science05/2016
  • Major in Business
  • Minor in Human Resources
  • Phi theta kappa
Certifications
  • ServSafe February 2020-2025
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Resume Overview

School Attended

  • Northwest State Community College

Job Titles Held:

  • Director of Dietary Services
  • Owner/Operator
  • Appleees Bar and Grille

Degrees

  • Associate of Science

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