Director Of Dietary Services Resume Example Chancellor Health Partners

DIRECTOR OF DIETARY SERVICES

Summary

Detail-oriented Manager with 20 years of experience in food service management. Successful team leader with deep knowledge of hiring and training protocols. Budget-conscious when cutting service costs without sacrificing top-notch quality. Poised professional with extensive practice using conflict resolution techniques to drive smooth operations.

Skills

Sanitation
Purchasing
Portioning understanding
Diverse beverage knowledge
Training
Recruitment and hiring
Process improvement
Project organization
Communications
Business operations
Team building

Customer service
Planning and coordination
Team management
Administrative support
Organization
Supervision
MS Office
Problem resolution
Inventory management
Relationship development
Invoice generation

Experience

Chancellor Health Partners | Columbus , OHDirector of Dietary Services05/2010 - Current

Worked with vendors to establish strong relationships and maintain proper inventory supplies.
Motivated kitchen staff by establishing goals to increase productivity and quality.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Priced and ordered food products, kitchen equipment and food service supplies.
Oversaw meal preparation and monitored food handling to encourage safety.
Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
Sought out and implemented methods to improve service and team performanceto boost business sustainability.
Reduced food waste 50% by overseeing and planning ingredients, anticipated customers and popularity of items.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Supervised staff preparing and serving 3 meals per day.
Trained employees on cooking techniques, safety standards and performance strategies.
Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Controlled portion sizes and garnishing for optimal cost controls.
Performed site evaluations, customer surveys and team audits.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Earned reputation for good attendance and hard work.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Red Owl Inn | Paulding, OHOwner/Operator09/2003 - 09/2009

Set pricing structures according to market analytics and emerging trends.
Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Led startup and opening of Restaurant business and provided business development, creation of operational procedures and workflow planning.
Assessed, optimized and elevated operations to target current and expected demands.
Directed hiring and training of new department managers to drive organizational improvements.
Supervised performance of up to 15 workers with goals of improving productivity, efficiency and cost savings.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.

Apple Sauce Inc. | Defiance, OHAppleees Bar and Grille09/2000 - 09/2003

Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Motivated kitchen staff by establishing goals to increase productivity and quality.
Worked with vendors to establish strong relationships and maintain proper inventory supplies.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Priced and ordered food products, kitchen equipment and food service supplies.
Oversaw meal preparation and monitored food handling to encourage safety.
Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
Sought out and implemented methods to improve service and team performance to boost business sustainability.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Trained employees on cooking techniques, safety standards and performance strategies.
Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Controlled portion sizes and garnishing for optimal cost controls.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Performed site evaluations, customer surveys and team audits.
Recognized by management for providing exceptional customer service.
Earned reputation for good attendance and hard work.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Education and Training

Northwest State Community College | Archbold, OHAssociate of Science05/2016

Major in Business
Minor in Human Resources
Phi theta kappa

Certifications

ServSafe February 2020-2025

Resume Overview

Companies Worked For:

Chancellor Health Partners
Red Owl Inn
Apple Sauce Inc.

School Attended

Northwest State Community College

Job Titles Held:

Director of Dietary Services
Owner/Operator
Appleees Bar and Grille

Degrees

Associate of Science

Director of Dietary Services Resume Example

Resume Score: 80%

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