Executive Director/Operations Manager with proven accomplishments in developing effective and sustainable youth programming. Successfully managing facility operations while creating effective processes to reduce fiscal liabilities and increase profitability. Providing positive leadership and employee relations while building teamwork through effective communication.
05/2015 - Current
Paxen, a program of Eckerd Kids － Palm Harbor, FLDirector of Day Treatment Services
Oversee and direct all
operational functions for 195 slot community based (Day Treatment) DJJ
contract across 7 facilities serving at-risk youth ages 14 to 19 on
probation with the Department of Juvenile Justice
Oversee Eckerd Project
Bridge Educational subcontract across 6 circuits that provides GED
readiness instruction, skills remediation and tutoring for at-risk youth
ages 16 to 19.
Oversee JFG (Jobs for
Florida Graduates) grant operations across 5 circuits that provide
employment readiness training, credentialing and job placement assistance
for at-risk youth.
Assist with the formulation of long term goals and
objectives to meet Paxen, a program of Eckerd Kids, profitability and
growth objectives; regularly reviews analyses of activities, costs,
operations and forecast data to determine individual program progress.
Capitalize on opportunities to expand existing
programs and introduce new programs. Maintain solid business relationships
and prospect and identify contacts, including but not limited to state and
local government agencies, community colleges, state authorities and
Participate in the RFP
process including budget construction and operational structure.
Assist in shaping the
design and delivery for each program with operational goals for each
functional area that are aggressive, yet obtainable and tied to the
long-term objectives of the company.
Provide leadership and
direction to Regional Program Managers and other staff as needed.
through effective communication, staff meetings, coaching sessions and
providing feedback to staff; both formal and informal, that is geared
toward professional growth and/or performance improvement.
Build program quality
by visiting program sites, developing and maintaining positive client
relationships with the funding agency, providing constructive feedback
directly as well as through written reports and championing program
07/2012 - 05/2015
Paxen LLC － Tampa, FLRegional Program Manager
Managed five (5) community based day treatment programs (Community Connections) located in 5 counties across central Florida serving 195 at-risk youth.
Developed employee relations at each assigned Community Connections program through effective communication and coaching sessions geared toward professional growth and performance improvement.
Modeled the desired values, behaviors and practices that create a positive work environment while promoting teamwork and morale through effective and constructive communication.
Provided support, encouragement and fostered intelligent risk-taking/innovative ideas to build a leadership team capable of carrying out operational strategies, maintaining positive employee relations and a passion for continuous improvement towards superior programs and services.
Developed and maintained positive relationships and communication with the funding agencies and stakeholders.
Oversaw daily operations and required completions, reports and other program related information as required.
Monitored performance measures and developed operational goals for each functional area that are aggressive, yet obtainable and tied to the long-term goals of the company and to the contract outcome measures.
Oversaw thirteen (13) quality improvement reviews performed by the Florida Bureau of Monitoring and Quality Improvement with an esteemed outcome of 98% satisfactory rating.
02/2008 - 07/2012
St. Alfred Episcopal Church － Palm Harbor, FLDirector
Developed innovative, age-specific (4 to 18 years of age) youth programs in accordance with Diocesan vision statement.
Advanced program participation by maintaining positive member relationships.
Increased revenue through new member solicitation and retention by approximately 40%.
Decreased operational costs by streamlining facility operations and altering personnel responsibilities.
Developed inventive youth programs increasing youth participation and adherence to 95%.
Established The Deaf Literacy Academy to fill the educational shortfalls found in our current public school system in regards to Deaf children, securing $55,000 in operational start-up grants and maintaining a profitable operating budget.
Worked with county government and Plato Academy Charter School to open a 360 student Kindergarten to 8th grade school, thereby increasing annual revenue by $60,000.
01/2002 - 03/2007
Century 21 Sunshine Realty － Palm Harbor, FloridaReal Estate Executive
Improved company profitability using data driven insights into target markets and financial trends.
Interfaced with local governments and corporate partners to develop proposals to increase land acquisitions of possible residential/commercial development sites.
Maintained 100% contract performance through industry specific due diligence.
Increased corporate brand exposure through business development initiatives focused on residential and commercial revitalization in Pinellas County, FL.
Achieved roughly 23 million in corporate gross sales while sustaining 100% contract execution.
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Companies Worked For:
Paxen, a program of Eckerd Kids
St. Alfred Episcopal Church
Century 21 Sunshine Realty
Shannon Homes/Interiors Inc
Charter Behavioral Health Systems
University of South Florida
Central Florida Community College, Law Enforcement Academy
Job Titles Held:
Director of Day Treatment Services
Regional Program Manager
Real Estate Executive
BA : Criminal Justice
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