director of critical care services resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

A multi-faceted professional nursing leader with over 26 years

of nursing experience within an acute acre leadership role focused on implementing evidenced-based best practice and achieving clinical performance, quality improvement goals as well as patient satisfaction.

  • Collaboration with physicians
  • Productivity
  • Strategic Planning & Execution
  • Employee Engagement
  • Time management
  • Disaster Preparedness
  • Patient Throughput
Education and Training
American Sentinel University Aurora, CO Expected in 08/2020 Master of Science : Nursing - GPA :
College of Coastal Georgia Brunswick, GA Expected in 2017 Bachelor of Science : Nursing - GPA :
Coastal Georgia Community College Brunswick, GA Expected in 1997 Associate of Science : Nursing - GPA :
Brunswick High School Brunswick, GA Expected in 1989 Diploma : - GPA :
, Expected in High School Diploma : - GPA :
Adventist Healthcare - Director of Critical Care Services
Laurel, MD, 03/2018 - 12/2020
  • March 2018 to December 2020 Director of PCU, SICU, MICU, and Hemodialysis.
  • Total of 131 FTEs.
  • Total beds 83 beds (48 ICU and 35 PCU). This does not include the hemodialysis unit which average 24 treatments a day.
  • 24 ICU beds was the designated COVID unit in April 2019.
  • Implemented successful MDR rounds each am, nights, and weekends with physician and multidisciplinary department support.
  • Renovation projects to include PCU being split between two floors and receiving complete renovation increasing from 33 to 35 beds.
  • Renovation and complete build of brand new 24 bed MICU and CCU.
  • Achieved TPE with Prismaflex machine for patients as treatment option.
  • Implemented a new successful NEURO program in the ICU.
  • Zero CAUTI since March 2019 in PCU.
  • Decreased HAPIS from 17 to 7 over a three week period in the ICU on COVID unit.
  • Implemented successful proning program for our ICU patients where SOFA score greater than 8 and P/F ratio was less than 150.
  • Successful implementation of Iatrics in the ICU.
  • Exceeded SAT goal of 90% on ventilation process improvement plan.
  • Successful HD action plan after 23 survey findings.
  • Implement successful early ambulation program.

Routine Duties

  • Early am quality audits and real time feedback and follow up. Trust but verify.
  • Oversee time editor, manager(s), budget, Lawson and ensure FPC remains updated.
  • Ensure all other expectations are being met as designated by any other O.
  • Chair of the following committees: Critical Care Integration Committee, Inpatient Stroke quality review, and ICU QUAPI committee.
  • Co-Chair of the following committees: LBGTQ committee and CV surgery committee.
  • Weekly meetings with designated physicians (NEURO, Cardiovascular surgeons, Intensivists, and CMO) to address any areas of concerns in real time.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Southeast Georgia Health System - Medical Surgical Nurse Manager/Director of Nursing
City, STATE, 02/2013 - 11/2017
  • Reported directly to CNO
  • Effectively supervised 63.56 full time employees (FTE's), RN's, LPN's, CNA's, and non-clinical staff.
  • Improved vacancy rate from 14.2 FTE's to 1.2 FTE's over 12 months.
  • Developed Fall Safety Program. Decreased falls from 22/year to 10/year from year 2016 to 2017.
  • Increased employee engagement from 54% in year 2013 to 88% in 2017
  • Increase patient experience from 45% in quarter 4 2016 to 92% in quarter quarter 1, 2, and 3 in 2017
  • Length of stay (LOS) decreased from 6.7 days to 5.2 days in 2017
  • Decrease foley usage by over 50%.
  • Maintained meeting productivity for all four years.

Routine Duties:

  • Monthly 1 on 1's with each employee's
  • Daily NLR to include process for weekends
  • Early am daily quality audits on all lines and foleys
  • Physician rounding
  • Assess Press Ganey portal each am to assess patient experience data and review comments
Southeast Georgia Health System - Med Surg RN/ICU RN/Team Member Educator RN
City, STATE, 04/1997 - 01/2013

March 1997 until November 1997 Medical Surgical RN

November 1997 through 2012 ICU RN and team lead

2012 until February 2013 ICU Team Member Educator

  • Development of simulation Center of Educational Development (CED)
  • Educated all current team members with mandatory annual competencies
  • Created specific scenarios for the team members to be checked off
  • Assisted in redevelopment of General Nursing Orientation (GNO) for all clinical team members.
  • Created and implemented mandatory diversion education for all nursing staff and any new nurse hires.
  • Vendor education (Posey bed)
  • Created a ICU course for all ICU clinical staff

Routine Tasks:

  • BLS, ACLS, PALS, TNCC routine scheduled classes
  • Remediation for any staff in need
  • Vendor accreditation
  • Biweekly rounds on inpatient floors to address for any needs
Activities and Honors

Member of American Association of Colleges of Nursing since 2018

Pillar Award from Methodist Healthsystems 10/2019

Member of SCONE Since 2019

  • Board Certification for Medical Surgical Nursing 6/2026
  • Florida RN license Expires 3/31/2023
  • BLS 2/2022.

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Resume Overview

School Attended

  • American Sentinel University
  • College of Coastal Georgia
  • Coastal Georgia Community College
  • Brunswick High School

Job Titles Held:

  • Director of Critical Care Services
  • Medical Surgical Nurse Manager/Director of Nursing
  • Med Surg RN/ICU RN/Team Member Educator RN


  • Master of Science
  • Bachelor of Science
  • Associate of Science
  • Diploma
  • High School Diploma

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