director of clinical services resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Organized, detail-oriented, and self-motivated Bi-lingual RN with case management, leadership and hospice experience. Efficient in coordinating patient centered care in collaboration with the multidisciplinary team. Proactive and resourceful at initiating individualized services and care that promotes positive health outcomes and quality of life for vulnerable clients and their families in the Northern NJ area.

MLTSS RN Case Manager, 08/2022 to Current
Methodist Hospital For SurgeryBaltimore, MD,
  • Provided case management support services for MLTSS members in Passaic/Morris County, NJ who require nursing facility level of care needs in the community.
  • Conducted initial and routine in-person assessments of members to address condition, changes in care needs and support services.
  • Assisted members with authorizations for various support services which include but not limited to: PCA, HDM, MDC, PERS, PPP, custodial authorizations, home modifications, etc.
  • Developed and reviewed patient-centered care plans, health assessments and evaluations in accordance to state contract and program requirements.
  • Educated members/families to effectively manage chronic health conditions to reduce hospitalizations and discontinuities of health care.
  • Collaborated with various interdisciplinary team members, and participated in regular team meetings and in-house training sessions.
  • Prioritized and organized tasks to efficiently accomplish service goals and documentation within a 24 hr deadline.
Director of Clinical Services, 09/2020 to 07/2022
St. Peters Health PartnersTroy, NY,
  • Coordinate and oversee all direct and indirect patient services provided by the interdisciplinary team assuring services are delivered according to quality, regulatory and agency standards.
  • Coordinate weekly interdisciplinary team meetings for the development, review, and revision of plan of care problems, goals and interventions while sharing professional support.
  • Promotes the utilization of resources for the benefit of team members and patients/families consistent with agency procedures.
  • Participate in the development and implementation of new staff orientation and ongoing in-service trainings for all disciplines.
  • Perform probationary, quarterly and annual performance reviews, evaluations, competencies, and productivity assessments.
  • Gather data for agency Quality Assurance and Performance Improvement program and participates in ongoing meetings.
  • Maintain adequate and appropriate medical supplies and PPE.
RN Case Manager, 06/2019 to 09/2020
St. Peters Health PartnersSchenectady, NY,
  • Collaborated with patient, family, caregivers, community partners and multidisciplinary team to establish compassionate, comprehensive patient care plans which focuses on providing quality comfort care based on each patient’s medical, psychosocial and spiritual care needs.
  • Ongoing education and reinforcement with patients, families, caregivers and community partners to avoid hospitalizations and ensure symptoms are managed in their current setting.
  • Coordinating delivery of durable medical equipment, medical supplies and pharmacological needs to ensure comfort measures and continuity of care.
  • Initiating certified home health care services based on the patient’s plan of care.
  • Participated in monthly multidisciplinary hospice rounds and in-services.
  • Maintained professional relationships with healthcare providers and partners.
  • Trained and mentored new staff as RN Team Leader.
RN Case Manager, 05/2018 to 05/2019
Memorialcare Health SystemSan Juan Capistrano, CA,
  • Planning, organizing, and directing quality end-of-life care for patients and their families through initial and ongoing comprehensive assessments.
  • Developing and initiating care plans with the patient, family and or caregivers, and establishing goals based on nursing diagnosis while incorporating palliative nursing actions.
  • Providing ongoing education and reinforcement to patients, families and community partners as per assessment and plan of care.
  • Assisting patients with activities of daily living, facilitating patient’s efforts toward self-sufficiency and optional comfort care.
  • Administering medications, treatments and wound care as ordered by the physician.
  • Working with the hospice interdisciplinary team to meet the needs of the patient, family, caregivers and community partners.
  • Attending and participating in interdisciplinary group meetings on a weekly basis.
  • Ensuring all arrangements for durable medical equipment and other necessary items and services are available.
  • Supervising ancillary personnel and delegating responsibilities when required.
  • Assuming responsibility for personal growth and development; maintaining and upgrading professional knowledge and practice skills through attendance and participation in continuing education and in-services.
  • Actively participating in quality assessment performance improvement meetings and activities.
  • Covering on-call shifts as needed which include triaging calls, and dispatching nurses as needed.
Registered Nurse, Medical-Surgical Unit, 08/2016 to 09/2018
Company NameCity, State,

Provided individualized, multidisciplinary care for patients requiring medical and or surgical care ranging from but not limited to: endovascular surgery, peripheral vascular disease, cardiac dysrhythmias, diabetes, congested heart failure, end stage renal disease, chronic obstructive pulmonary disease, pneumonia, gastrointestinal complications, hepatobiliary and surgical oncology- including robot- assisted & laparoscopic procedures.

  • Fluent in Spanish
  • Active Listening
  • Patient Assessment
  • Case Needs Assessment
  • Interdisciplinary Collaboration
  • Treatment Planning
  • Complying With Regulatory Guidelines
  • Critical Thinking
  • Leadership
  • Customer Service
  • Work Ethic
  • Emotional Awareness
  • MS Office - excel, word, powerpoint, outlook
Education and Training
Doctorate of Nursing Practice: Adult/Gerontology - Primary Care , Expected in 2027
Rutgers School of Nursing - Newark, NJ,
Bachelor of Science: Nursing, Expected in 01/2021
Rutgers School of Nursing - New Brunswick, NJ,

Magna cum laude

Associate of Applied Science: Nursing, Expected in 05/2016
Bergen Community College - Paramus, NJ

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Rutgers School of Nursing
  • Rutgers School of Nursing
  • Bergen Community College

Job Titles Held:

  • MLTSS RN Case Manager
  • Director of Clinical Services
  • RN Case Manager
  • RN Case Manager
  • Registered Nurse, Medical-Surgical Unit


  • Doctorate of Nursing Practice
  • Bachelor of Science
  • Associate of Applied Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: