Director of Catering Sales Resume Example
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DIRECTOR OF CATERING SALES
Professional Summary
Service-oriented Sales Manager with more than 6 years of experience developing relationships and partnerships, servicing accounts and boosting profits. Strategic and analytical with motivational leadership style and expertise in building new network connections, promoting products and expanding territories.
Work History
Marriott International - Director of Catering SalesKilleen , TX03/2015 - Current
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Created lists of potential customers based on regional markets.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Owned all aspects of sales planning, development, and team and account management.
- Achieved sales goals and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings.
- Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.
- Collaborated with advertising group to ensure uniformity between advertising messages and Catering incentives.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Trained new sales representatives and Interns on sales strategies and processes to reduce process gaps.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Built relationships with customers and community to establish long-term business growth.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Created reports by tracking weekly sales.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Process all Catering Payments and keep track of House Accounts and Billing Clients.
Columbus City Schools - Substitute Teacher AideCity , STATE03/2012 - 03/2015
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Participated in lesson planning and curriculum implementation through use of [Skill] and [Skill], which promoted quicker rollout and delivery.
- Assessed student assignments to check quality and completeness and assign grades.
- Supported classroom activities, including tutoring, grading homework and reviewing exams.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Retained interest and maximized receptive learning by educating students using hands-on instructional techniques.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies.
- Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
- Supported instructor with test administration, curriculum development and assignment grading.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Supported student learning objectives through personalized and small group assistance.
- Distributed learning materials such as worksheets, textbooks and supplemental activities.
- Organized classroom materials to help teachers prepare for daily instruction and activities.
Hoggy's Restaurant & Catering - Server and SupervisorCity , STATE08/2011 - 03/2015
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
- Greeted and maintained relationships with regular customers.
- Checked identification to enforce age regulations for alcoholic beverages.
Skills
- Coaching and mentoring
- Strategic Planning
- Sales Reporting
- New Business Development
- Sales processes
- Account Management
- Database Management
- Direct sales
Education
Bowling Green State UniversityCitySome College (No Degree): Biology
North Central State CollegeCity, StateSome College (No Degree): Business Administration And Management
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Resume Overview
School Attended
- Bowling Green State University
- North Central State College
Job Titles Held:
- Director of Catering Sales
- Substitute Teacher Aide
- Server and Supervisor
Degrees
- Some College (No Degree) : Biology
Some College (No Degree) : Business Administration And Management
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