director of case management services resume example with 20+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Experienced client focused licensed social worker rooted in child welfare and sound knowledge of child and adolescent development. Flexible, empathetic, team player with competence in teaching,  planning, organizing, oversight, coordinating and strategic thinking.
Education and Training
Salem State College Salem, MA Expected in Master of Arts : Social Work - GPA :
University of Massachusetts Amherst, MA Expected in Bachelor of Arts : Psychology - GPA :
Marquette University - Director of Case Management Services
Milwaukee, WI, 07/2016 - Current
  • Responsible for implementation, supervision and evaluation of clinical and case management programs under contract with the Massachusetts Department of Children and Families.
  • Provide supervision of program staff, up to 40 staff, and maintain program quality, as well as staff productivity.
  • Conduct and coordinate staff orientation and training, monitoring of staff performance and ensuring adherence to company policies and procedures along with yearly program development.
  • Responsible for ensuring that all services meet contractual requirements: This includes service delivery, monitoring of billable hours, coordinating the timely submission of service delivery reports, budgets, completing the monthly billing and program evaluation.
  • Recruitment, orientation, training and supervision of interns from local colleges and universities in pursuit of Associates, Bachelor's and Master's degree.
  • Provide direct supervision to the Coordinator of Intensive Family Stabilization and Lead Family Support Worker.
  • Conduct initial interviews, checking references, submission of CORI requests for prospective employees, and advising the HR department in development/adjustment of job descriptions.
  • Oversee the development of the curriculum of PROJECT ART, a six-week art therapy group for youth ages 6-17, as well as work with the Lead Facilitator in coordinating the activities, gathering and purchase of supplies, recruitment of participants, transportation, marketing and billing.
  • Conduct outreach activities to area DCF offices and Family Networks staff to encourage increased program utilization.
Azria Health - Assistant Director of Case Management Services/Coordinator of IFS
Mediapolis, IA, 03/2014 - 06/2016
  • Supervised program staff (up to 18) clinicians and maintained program quality.
  • Conducted staff orientation, training; program and staff performance monitoring and adherence to company policies and procedures.
  • Successful in meeting contractual requirements including service delivery, timely submission of service delivery reports, program evaluation and other documentation to contracting agents.
  • Maintained a caseload of six clients as a Clinician.
  • Organized and coordinated the development and facilitation of PROJECT ART, a six-week art therapy group for youth ages 8-18.
  • Conducted outreach activities to area DCF offices and Family Networks staff to encourage increased program utilization.
  • Oversight and coordination of the Intensive Family Stabilization program, with maximum capacity of 102 families.

Quinsigamond Community College - Adjunct Professor
City, STATE, 01/2010 - 05/2015
  • Designed and facilitated "Child Abuse and Neglect" course.
  • Facilitated "Family Issues and Dynamics" course.
  • Selected, prepared and maintain curriculum, course outlines and instructional materials.
  • Provided instructional support to the students; refer to sources of specialized services within the College.
  • Responsible for instructional preparation, assessment of student performance and assistance to students.
  • Used the appropriate College procedures to resolve and document student complaints, concerns and problems.
  • Attended faculty meetings.
Department Of Children And Families - Social Worker/Supervisor
City, STATE, 04/1999 - 02/2014
  • Office Provided supervision for caseload 4-5 social workers through incorporation of agency core values (Child Driven, Family Centered, Community Focused, Strength Based, Commitment to Diversity and Cultural Competence, and Commitment to Continuous Learning).
  • Ensure that social workers complete compliance related activities: Home and placement visits, service plans, comprehensive assessments, 7/30 day medical appointments, Early Intervention referrals.
  • Supported social workers by attending clinical meetings (i.e Foster Care Reviews, Enhanced Family Team Meeting, Area Consultation Team and Regional Clinical Team meetings).
  • Filed 51A reports and Care and Protection petitions to ensure the safety of children.
  • Provided weekly supervision.
  • Facilitated service referrals and maintain contact with service providers.
  • Provided guidance and support regarding policy, regulations and practice.
  • Facilitated the completion of other tasks: Case closings, case transfers, court reports, CORI Waivers Procedures, Service Referrals and Voluntary Placement Agreements.
  • Scheduled and facilitate Unit meetings.
  • Coordinated service delivery with Family Networks Lead Agency.
Worcester Comprehensive Child Care Services - Director of Social Services
City, STATE, 10/1993 - 04/1999
  • Coordinated social services and case manager for multi-site agency.
  • Maintained enrollment and waitlist of five programs.
  • Determined eligibility for subsidized slots.
  • Processed fee assessments and performed periodic re-assessments.
  • Maintained ProCare database system.
  • Developed and facilitated parent meetings to address parenting issues.
  • Provided information, referral and client advocacy.
  • Maintained Family Preservation contract with the Department of Children and Families.
  • Filed 51A reports when children were at risk of abuse or neglect.
  • Served as a representative of WCCCS on area committees and councils.
Fellowships and Awards
Inducted into the Worcester Boys and Girls Club Alumni Hall of Fame, 2009
Staff development, supervision, training/workshop development and facilitation, billing, case management and program development
Additional Information
  • Board of Directors Guild of St Agnes Child Care Center 1992-1993
  • Campfire Girls 1997-1998
  • Women and Enterprise Board of Directors 2011-2013
  • Volunteer Worcester Boys and Girls Club 2002-Present

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Resume Overview

School Attended

  • Salem State College
  • University of Massachusetts

Job Titles Held:

  • Director of Case Management Services
  • Assistant Director of Case Management Services/Coordinator of IFS
  • Adjunct Professor
  • Social Worker/Supervisor
  • Director of Social Services


  • Master of Arts
  • Bachelor of Arts

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