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Director of Care Management Resume Example

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DIRECTOR OF CARE MANAGEMENT
Professional Summary

Dedicated Program Director with 20 plus years of experience at managing programs. Bringing deep understanding of what it takes to run high-quality program and achieve desired results. looking to secure a position in which I am able to utilize my extensive career experience along with my excellent people skills, natural ability to lead and manage people, and think critically and problems solve. I am an individual who places a high priority on knowledge and learning and will, through action, prove to be an asset and leader to any company who chooses to allow me to be part of their team.

Core Qualifications
  • Monitored a variety of program services ranging from Home and Community Habilitation Services, Foster Care, Supported Employment, Medicaid, and Resipite Services.
  • Strong understanding of vulnerable populations
  • Supervised over 30 staff
  • Highly compassionate and patient
  • Excellent crisis intervention strategies
  • Understands client-centered approaches
  • Experience in program development, quality management and in building effective teams.
  • Possess strong analytical skills for interpretation and action to improve quality of services.
  • Possess strong interpersonal & communication skills.
  • Maintain a professional and positive demeanor at all times.
Work History
Director of Care ManagementFeb 2019 - Sep 2020
Advance Care AllianceNew York, NY
  • Ensured that the six health home core services are implemented to meet the person-centered needs of the individuals receiving services.
  • Provided direct supervision of Care Management Supervisors to meet key performance indicators, providing ongoing staff development and continuing education to employees in accordance with HH policy.
  • Implemented best practice standards for billing and benefits (Medicaid) resulting in substantial reduction of accounts receivable delays.
  • Provided advocacy for people receiving services to assist them to reach their full potential.
  • Generated and reviewed assessments and life plans, working with staff and families to assess and meet individual needs.
  • Attended department/team meetings, trainings, supervisions, etc.
Coordinator of Day and SEMP ServicesJun 2018 - Jan 2019
Innovative Resources for IndependenceQueens, NY
  • Responsible for providing oversight of Day Services programs that supports individuals with developmental disabilities in activities that can be be work-related, designed to improve skills, or oriented to discover work options.
  • Pre-screened potential candidates for the programs, scheduled tours, and managed enrollmentinto Supported Employment (SEMP).
  • Attended staff meetings, case conferences and in-service training as required.
  • Ensured that all measures for safety and well being are maintained at highest level.
  • Provided overall direction, guidance, and supervision to managers and supervisors at assigned sites.
  • Responded to program and work related questions, problems and complaints from staff, families and outside regulatory agencies.
Coordinator of Operations /Assistant Day Hab DirectorOct 2017 - May 2018
Adapt Community NetworkNew York, NY
  • Responsible for directing, coordinating, developing and supervising all program components to ensure the most effective and productive utilization of these areas for people served.
  • Provided oversight of manager/assistant managers to ensure job duties are being met, completed, and followed through observations and review. Ensured that follow up is completed as needed; ensured that disciplinary actions are completed and approved in accordance with agency policy and procedures.
  • Provided oversight of all treatment planning, progress and evaluation in accordance with regulatory requirements.
  • Interviewed, oriented, trained, supervised, disciplined and when necessary, terminated insubordinate staff
  • Responded to program and work related questions, problems and complaints from staff, families and outside regulatory agencies.
  • Made recommendations on new programs and services to be offered at assigned sites.
Senior Director of Day and Community ServicesOct 2008 - Sep 2017
Contemporary Guidance Services, IncNew York, NY
  • Supervised staff of six Medicaid Service Coordinators, Day Hab Without Walls Program; including operations and staff of up to 20, and School Holiday Respite program; and its Coordinator.
  • Oversaw Intake and Enrollment in MSC, Day Hab, SEMP, and SHRP programs.
  • Monitored contact compliance and completion of all documentation in a timely manner.
  • Ensured submission of all required documentation for billing purposes on a monthly and weekly basis.
  • Provided individual and group supervision.
  • Prepared weekly stats , monthly reports, and tracking reports.
  • Trained in the use of IRMA, CHOICES, and Digital Agency.
Education
Masters of Science: Counseling Psychology1997
Loyola CollegeBaltimore, MD
Bachelors of Arts: Psychology1994
Guilford CollegeGreensboro, NC
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Resume Overview

Companies Worked For:

  • Advance Care Alliance
  • Innovative Resources for Independence
  • Adapt Community Network
  • Contemporary Guidance Services, Inc

School Attended

  • Loyola College
  • Guilford College

Job Titles Held:

  • Director of Care Management
  • Coordinator of Day and SEMP Services
  • Coordinator of Operations /Assistant Day Hab Director
  • Senior Director of Day and Community Services

Degrees

  • Masters of Science : Counseling Psychology 1997
    Bachelors of Arts : Psychology 1994

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