Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Passionate leader and collaborative strategist eager to contribute to team success through hard work, attention to detail and excellent organization. Excited for an opportunity to learn, grow and excel in an up-and-coming space serving a diverse marketplace. 100% focused on exceeding both client and company objectives; Currently serving as a company leader in cross departmental collaboration, defining departmental operating budgets, resource, risk and scope management; expert in managing client expectations and communication with stakeholders; experienced in determining short and long-term resource requirements for all creative project types; well-versed in building and managing teams; seasoned in carefully designating responsibilities among team members and ensuring overall success of team and company, while making each member feel valued; consistently recognized for positive outlook and encouraging others.

  • Digital Account Services [Web]
  • Traditional Account Services [Print]
  • Team communication / Collaboration
  • Public Relations / Client Relations
  • Event Management
  • Crisis management
  • Product Knowledge
  • Manufacturing Knowledge
  • Copywriting
  • Performance assessments
  • Vendor relations
  • Team management
  • Leadership
  • Public Speaking
  • Client-Facing Needs
  • Strategic Planning
Professional Experience
08/2016 to Current
Director of Account Services Education First Pasadena, CA,

Responsible for directing a team of twelve traditional and digital account services team members in meeting client and company objectives; defining departmental operating budgets, resource, risk and scope management; managing client expectations and communication with stakeholders; determining short and long-term resource requirements; building and managing teams; designating responsibilities among team members while ensuring overall success of Torque Creative and TTI.

  • Regularly collaborated with executive leadership teams to seek knowledge on where improvements are needed, and discuss resource requirements.
  • Regularly collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
  • Conducted training and change management processes to improve operations
  • Explained internal agency regulations, policies and procedures to new-hires to confirm understanding and compliance
  • Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes
  • Responsible for entire agency's client relationships and crisis management
  • Manager of internal project management tool, Filemaker, and team workflow
  • Overseer of entire packaging process for all brands as well as new website builds to maintain timelines and budgets
09/2014 to 08/2016
Senior Account Manager Altec Ashland, OH,

Responsible for day-to-day full cycle project and meeting management while assisting in cooperative decision making; helping to drive deadlines for marketing materials and campaign launches, as well as managing traffic-flow among the account management team. Manager of all materials for high profile meetings and pitches. Advisor for new team members in conjunction with Account Services Director, as well as manager of client billing and invoicing. Lead liaison between graphic design team and marketing client. Key force between departments for completion of creative projects.
Clients include: The Home Depot, Ryobi Powertools, Ryobi Accessories, Ryobi Phone Works, Ridgid Powertools, Ridgid Accessories, Tek4 products, and HART tools.

  • Liaised between accountholders and representatives to resolve issues and maintain satisfaction of projects that contributed to a $4.5 billion in sales and 81.6% growth in 2016
  • Prepared client budgets by reviewing all client billing and managing monthly invoices
  • Mentored junior account management professionals to develop skills and increase company revenue
09/2012 to 09/2013
Account Manager Workable Boston, MA,

The liaison between the client and graphic design team, and key aide in the implementation of changes to products as needed and execution of all marketing materials.
Clients include: The Home Depot, Ryobi Powertools, Ryobi Accessories, Ridgid Powertools, Ridgid Accessories, Tek4 products, HART tools and Paintcare tools.

  • Elevated account management experience by predicting potential competitive threats and outlining proactive solutions for upper management
  • Assessed marketing copy, art comps and final designs and compared with established specifications
  • Kept company in compliance with all export standards and international requirements for packaging needs
  • Organized company files and created support system to decrease workload and increase productivity of account managers
  • Partnered with Director of Account Services to prepare, design, implement and measure success of team processes
  • Listened attentively to client feedback and worked with product development team to introduce client service which ultimately generated $3.8m in revenue [Consumer Power Tools].
05/2012 to 08/2012
Social Media Coordinator / Grad Intern Crawford Strategy City, STATE,

Successfully planned social media campaigns and timelines for company's various clients, while also serving as the on-site social media correspondent at client events. Served as the company's main social media content producer, in addition to drafting, editing and consolidating information for client blogs and newsletters.

  • Monitored advancements in social media and technology, working with marketing teams to adopt new platforms and facilitate integration into marketing plans
  • Posted new content for products and services when managing marketing and release calendars
  • Increased customer engagement through social media
  • Developed marketing content such as blogs, promotional materials and advertisements for social media
  • Ensured consistency in content and tone to optimize social media accounts
  • Wrote social media content to increase engagement with customers
Expected in 05/2012
Bachelor of Arts: Public Relations, Advertising, And Applied Communication
University of South Carolina - Columbia - Columbia, SC
  • Minored in Women's and Gender Studies
  • Director of Public Relations for Garnet & Black - USC's Student Magazine
  • First-ever Editorial Intern at The Carolinian - USC's Alumni Magazine
  • Member of USC's College of Journalism Street Team, selected by faculty to volunteer at Alumni events to assist with donations and public relations.
  • Member of Women's Mentor Association
  • USC Intramural basketball referee

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  • Bachelor of Arts

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