director of account management resume example with 19 years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Inspiring manager with extensive experience in [Type] product industries and [Number] years of experience in leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures. Precise [Job Title] with [Number] years of managerial experience. Expert in [Type] product sales and streamlining procedures for optimized sales and productivity. Fantastic attention to detail and ability to inspire employees for best-in-class service. Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. [Job Title] with talent for [Task] and [Task]. Strong knowledge of [Area of expertise] and [Area of expertise]. Communicative and team-oriented with proficiency in [Software]. Proven history of fostering [Action] to meet team, individual and management objectives.

  • Compelling leadership skills
  • Recruiting and hiring
  • Sales process
  • Key account development
  • Multidisciplinary team leadership
  • Complex project negotiations
  • Rapport and relationship building
  • Consultative and relationship selling
  • Brand-building strategies
  • National account management
Education and Training
Thomas Nelson Community College Hampton, VA Expected in Associate of Science : Biology - GPA :
Conduent Incorporated - Director of Account Management
Louisville, KY, 01/2016 - 03/2020
  • Elevated team performance via strategic planning and coaching in areas of prospecting/organic growth, sales and value-added presentations.
  • Created and delivered in-depth sales presentations to existing clients on customers .
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Contacted customers via phone and email to explore connections, offer services and cement relationships.
  • Supervised and trained 12 employees on successful selling techniques.
  • Supported all sales team members to drive growth and development.
  • Actualized strategies to continuously improve customer service, company or brand visibility and Travel Services provided.
  • Managed employee payroll, hiring, termination, and training to ensure maximum productivity.
  • Leveraged trends in customer trends and marketplace verticals to shape solutions and approaches.
  • Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
  • Created presentation materials for sales, customer relations, and management purposes.
  • Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
  • Led sales planning, development and account management for [Type] territory.
  • Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
  • Collaborated with sales, service, finance and logistics departments to influence critical business growth outcomes.
  • Developed, maintained and deepened strategic partnerships with agencies, vendors and [Industry] leaders.
  • Identified, implemented and enhanced marketing strategies by accounting for factors such as organizational objectives, market trends and costs.
  • Managed, mentored and developed team of [Number] product managers.
  • Strategized approaches to meet objectives and capitalize on emerging opportunities.
  • Strengthened product branding initiatives by developing communication campaigns, promotional materials, market intelligence information and databases for [Location] market to maximize outreach.
  • Aligned activities with corporate objectives by coordinating marketing, sales and IT processes.
  • Executed updated marketing plans to increase branding exposure, customer traffic and sales.
  • Balanced company objectives and customer desires when formulating pricing and marketing strategies.
  • Liaised with sales, technical services and customer relations personnel to drive on-time, under-budget project completion.
  • Directed preparation of marketing collateral, including descriptions, photographs and copy for print and digital needs.
Menzies Aviation - Account Manager
Melbourne, FL, 12/2014 - 01/2016
  • Grew [Type] business by $[Amount] through successful management of more than [Number] market accounts.
  • Secured long-term accounts by identifying client need, providing recommendations and delivering product on time.
  • Generated [Number]% client retention rating by negotiating product pricing, freight rates and delivery and payment terms to beat competition.
  • Managed existing portfolio and potential leads using [Software].
  • Recognized leader in industry by managing [Number] accounts and providing high level of customer care.
  • Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
  • Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.
  • Achieved cooperative and positive communications with clients which fostered and led to many successful [Type] projects.
  • Streamlined operational efficiencies by developing customer service protocols and standards.
  • Orchestrated successful development of [Number]+ new accounts within [Number] months.
  • Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
  • Created, guided and executed [Type] projects through sales, staff and design management to point of completion.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Resolved issues quickly and professionally to retain over [Number]% of clients.
  • Developed relationships with [Type] clients and provided individualized customer service to maintain longevity of accounts.
  • Updated account plans based on changing markets, customer conditions and competitor activity.
  • Grew customer base by identifying needs for relevant product solutions to fit client budgets and schedules.
Bcw Global - Account Executive
Chicago, IL, 05/2012 - 12/2014
  • Contacted customers about account or information issues, alerting clients of changes for excellent customer service.
  • Updated account plans based on changing markets, customer conditions and competitor activity.
  • Acquired new business and drove revenue streams by providing cutting-edge services to clients.
  • Tracked sales and customer information and produced [Timeframe] reports for upper management.
  • Prepared quotes for potential clients, upselling special packages and maintaining high levels of accuracy.
  • Identified lucrative leads, built relationships with new clients and upsold services, increasing business development by [Number]%.
  • Developed new business opportunities through client consultation and subcontractor referrals for turn-key services.
  • Managed budget forecasting, goal setting and performance reporting for all accounts.
  • Negotiated contracts, closed agreements and supported sales team in new product launches.
  • Cultivated and developed customer relationships to enable sustained revenue growth.
CI Travel Inc. - Global Corporate Travel Counselor
City, STATE, 03/2001 - 05/2012
  • Set travel arrangements and gathered documents for management and executive staff meetings and trips.
  • Planned business trips by booking travel arrangements and developing itineraries.
  • Updated corporate traveler profiles with current information.
  • Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
  • Handled travel arrangements for groups, couples, executives and special needs clients.
  • Communicated security issues and protocols to clients traveling to unstable countries or locations.
  • Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
  • Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently.
  • Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Explained security issues and protocols with individuals traveling to highly insecure areas like [Location].
  • Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
  • Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
  • Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Aided senior leadership during executive decision-making process, and generated daily reports to recommend corrective actions and improvements.
  • Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
  • Explained benefits of purchasing travel insurance with clients.

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Resume Overview

School Attended

  • Thomas Nelson Community College

Job Titles Held:

  • Director of Account Management
  • Account Manager
  • Account Executive
  • Global Corporate Travel Counselor


  • Associate of Science

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