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director of account management resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
Director of Account Management, 01/2016 - 03/2020
Epam Systems Inc Kansas City, MO,
  • Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
  • Hired, supervised and coached [Number] employees on sales strategies to optimize performance.
  • Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
  • Collaborated with senior sales, engineering, and other business development executives to create best practices marketing initiatives and media positioning for vertical markets.
  • Developed creative sales tools, including presentations, trend reports, kitted assets, and product data sheets.
  • Built and strengthened strategic relationships with vendors, advertising agencies and leading [Industry] partners.
  • Directed marketing projects at all stages, including conceptual planning, schedule management and final implementation.
  • Mentored local personnel on best practices and protocols to maximize productivity.
  • Considered business demands and customer preferences when developing pricing structures and marketing plans.
  • Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
  • Leveraged industry trends and competitive analysis to improve customer relationship building.
  • Aligned activities with corporate objectives by coordinating marketing, sales and IT processes.
Global Account Manager, 12/2014 - 01/2016
Cisco Systems, Inc. Santa Clara, CA,
  • Managed book of business worth $[Amount] across [Number] accounts.
  • Serviced accounts on regular basis to propose new products or services and maximize revenue.
  • Identified and analyzed key competitors and related products.
  • Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
  • Managed accounts to retain existing relationships and grow share of business.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Utilized [Software] to track customer information and drive purchases of new [Product].
  • Elevated account management by predicting potential competitive threats and outlining proactive solutions.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Maintained responsibility of sales, contracts, negotiations and reporting for account worth over $[Number].
  • Provided servicing, management and retention of [Type] accounts worth over $[Number].
National Account Manager, 05/2011 - 12/2014
Nations Roof West Haven, CT,
  • Efficiently resolved sales, service and account issues to maximize customer satisfaction.
  • Created representative and customer sales reports and recommended initiatives for marketing and promotional programs.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
  • Provided product demonstrations to share features, answer questions and overcome concerns.
  • Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
Global Corporate Travel Counselor, 04/2001 - 01/2011
CI Travel Inc. City, STATE,
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Discussed security issues and protocols with individuals traveling to highly insecure areas such as [Location] and [Location].
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Developed process improvements and long-term business strategies through analysis of customer feedback.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
  • Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
  • Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
  • Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
Education
Associate of Science: Biology, Expected in
-
Thomas Nelson Community College - Hampton, VA,
GPA:
Status -

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Resume Overview

School Attended

  • Thomas Nelson Community College

Job Titles Held:

  • Director of Account Management
  • Global Account Manager
  • National Account Manager
  • Global Corporate Travel Counselor

Degrees

  • Associate of Science

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