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Director of Account Management Resume Example

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DIRECTOR OF ACCOUNT MANAGEMENT
Professional Summary
Skills
Work History
Director of Account Management, 01/2016 to 03/2020
Company Name – City, State
  • Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
  • Hired, supervised and coached [Number] employees on sales strategies to optimize performance.
  • Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
  • Collaborated with senior sales, engineering, and other business development executives to create best practices marketing initiatives and media positioning for vertical markets.
  • Developed creative sales tools, including presentations, trend reports, kitted assets, and product data sheets.
  • Built and strengthened strategic relationships with vendors, advertising agencies and leading [Industry] partners.
  • Directed marketing projects at all stages, including conceptual planning, schedule management and final implementation.
  • Mentored local personnel on best practices and protocols to maximize productivity.
  • Considered business demands and customer preferences when developing pricing structures and marketing plans.
  • Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
  • Leveraged industry trends and competitive analysis to improve customer relationship building.
  • Aligned activities with corporate objectives by coordinating marketing, sales and IT processes.
Global Account Manager, 12/2014 to 01/2016
Company Name – City, State
  • Managed book of business worth $[Amount] across [Number] accounts.
  • Serviced accounts on regular basis to propose new products or services and maximize revenue.
  • Identified and analyzed key competitors and related products.
  • Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
  • Managed accounts to retain existing relationships and grow share of business.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Utilized [Software] to track customer information and drive purchases of new [Product].
  • Elevated account management by predicting potential competitive threats and outlining proactive solutions.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Maintained responsibility of sales, contracts, negotiations and reporting for account worth over $[Number].
  • Provided servicing, management and retention of [Type] accounts worth over $[Number].
National Account Manager, 05/2011 to 12/2014
Company Name – City, State
  • Efficiently resolved sales, service and account issues to maximize customer satisfaction.
  • Created representative and customer sales reports and recommended initiatives for marketing and promotional programs.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
  • Provided product demonstrations to share features, answer questions and overcome concerns.
  • Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
Global Corporate Travel Counselor, 04/2001 to 01/2011
Company Name – City, State
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Discussed security issues and protocols with individuals traveling to highly insecure areas such as [Location] and [Location].
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Developed process improvements and long-term business strategies through analysis of customer feedback.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
  • Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
  • Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
  • Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
Education
Associate of Science: BiologyThomas Nelson Community College - City
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Resume Overview

School Attended

  • Thomas Nelson Community College

Job Titles Held:

  • Director of Account Management
  • Global Account Manager
  • National Account Manager
  • Global Corporate Travel Counselor

Degrees

  • Associate of Science : Biology

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