director it demand management resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
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single:
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Profile
Skilled
IT Director with extensive experience in Information Technology field managing and performing project and program management functions, assisting business teams with identification of their application development needs and managing project execution from concept to final implementation. Strengths include project, program and portfolio management, with strong emphasis
on demand management and capacity planning, including project planning processes & controls. In addition,
experienced in strategic planning, operational process re-engineering and financial
analysis.
Highlights Include:
19+ Years of application development project and
program delivery experience
15+
Years of technical and people management experience
Extensive
experience managing financials and forecasts, both for individual projects, as
well as organizational
portfolios
Qualifications
Excellent interpersonal and communications skills
Ability to build
collaborative relationships
Strong leadership skills with offshore and onshore management experience
Committed to teamwork, performance excellence and continuous improvement
Strong sense of ownership and accountability for achievement of client expectations
Practical experience developing and implementing standards, procedures and guidelines
Proven experience
establishing and implementing process improvement and efficiencies
Experience with Agile methodologies
Professional Experience
Director IT, Demand Management, 04/2013 - Current Kipp Houston Public Schools – Austin, TX,
Providing demand management and capacity planning support to portfolio of Optum Technology application delivery teams which generate $1 billion+ in annual revenue and represent 900+ FTEs
Key partner to IT and business leadership providing visibility to capital planning and demand process, enabling strategic decision making regarding capacity through planning, prioritization and reporting
Led effort to centralize intake and scheduling functions to effectively manage project workload
Provided oversight to development of consolidated tracking application, eliminating 10+ individual SharePoint sites, increasing department standardization and improving team performance and efficiency
Recruited, hired and developed team of 20+ onshore and offshore employees & contractors, including directors, managers and staff
Implemented standard operating processes
and procedures across organization, defining and implementing MBOs and
metrics to manage team performance
Led IT enterprise effort to standardize process for identifying and
communicating IT application commitments to projects within CA Clarity tool
As Product Owner, involved in
enterprise transformation to Agile processes, managing internal process improvements and
development within CA Agile Central
Director IT, Portfolio & Workforce Management, 09/2009 - 03/2013 UnitedHealth Group – City, STATE,
Led team responsible for demand and capacity planning, application portfolio management, reporting and analysis for Oxford platform application development team generating $10+ million in revenue and consisting of 80+ staff
Key resource providing input to staffing plans, capital project funding projections and management of financial objectives and departmental Internal Operating Income [IOI]
Established strong and collaborative business partnerships, working closely with all levels of management to set priorities for IT teams
Managed monthly census, departmental expense reporting and facilitated vendor contracts renewals through corporate process
Director IT, Application Development, 06/2007 - 08/2009 UnitedHealth Group – City, STATE,
Directed team of 70+ systems analysts, developers
and QA testers responsible for enhancing and maintaining applications
supporting 1.3 million Oxford Health Plan members
Management of IT programs and projects to on time, on budget and on scope
delivery, setting work allocations and project timelines
Guided career growth of
direct and indirect reports through skills development, objectives and goal
setting
Mentored staff, met and held direct reports accountable for performance standards
and goals, performance reviews and ranking
Manager/Program Manager, Business Technology Projects, 03/2004 - 05/2007 UnitedHealth Group – City, STATE,
Managed team of project managers and systems analysts responsible for client engagement, project initiation & prioritization, project planning, delivery and reporting, supporting various business functions
As Program Manager, led successful redesign,
implementation and distribution of 1.5 million new Oxford member ID cards in January 2005, as a result of
UnitedHealth Group acquisition
As Program Manager, led cross-application testing effort for major clinical inpatient initiative, coordinating testing plans, schedules, data needs across 20+ applications collaborating with business and IT partners
Manager, Business Technology Projects, 02/2002 - 02/2004 Oxford Health Plans – City, STATE,
Promoted to lead team of IT Project Managers as part of newly developed organization within IT, responsible for client engagement, project initiation & prioritization, project planning, delivery and reporting, supporting all health plan applications
Served as key resource and partner to all stakeholders including business and IT senior level management to drive roadmaps, set direction and expectations to deliver on strategic goals and operating objectives
Established strong relationships with clients on project investigation and planning, with focus on business value and business case development
Implemented portfolio approach to project prioritization and management, including development of dashboard reporting
IT Project Manager, 05/1998 - 01/2002 Oxford Health Plans – City, STATE,
Systems Developer, Information Systems, 04/1995 - 05/1998 Kmart Corporation – City, STATE,
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Resume Overview
School Attended
Stockton State College
Job Titles Held:
Director IT, Demand Management
Director IT, Portfolio & Workforce Management
Director IT, Application Development
Manager/Program Manager, Business Technology Projects