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Director IT, Demand Management Resume Example

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DIRECTOR IT, DEMAND MANAGEMENT
Profile

Skilled IT Director with extensive experience in Information Technology field managing and performing project and program management functions, assisting business teams with identification of their application development needs and managing project execution from concept to final implementation.  Strengths include project, program and portfolio management, with strong emphasis on demand management and capacity planning, including project planning processes & controls.  In addition, experienced in strategic planning, operational process re-engineering and financial analysis.

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Highlights Include:

  • 19+ Years of application development project and program delivery experience
  • 15+ Years of technical and people management experience
  • Extensive experience managing financials and forecasts, both for individual projects, as well as organizational portfolios
Qualifications
  • Excellent interpersonal and communications skills
  • Ability to build collaborative relationships
  • Strong leadership skills with offshore and onshore management experience
  • Committed to teamwork, performance excellence and continuous improvement


  • Strong sense of ownership and accountability for achievement of client expectations
  • Practical experience developing and implementing standards, procedures and guidelines
  • Proven experience establishing and implementing process improvement and efficiencies
  • Experience with Agile methodologies
Professional Experience
Director IT, Demand Management, 05/2013 to Current
Company Name – City, State
  • Providing demand management and capacity planning support to portfolio of Optum Technology application delivery teams which generate $1 billion+ in annual revenue and represent 900+ FTEs
  • Key partner to IT and business leadership providing visibility to capital planning and demand process, enabling strategic decision making regarding capacity through planning, prioritization and reporting
  • Led effort to centralize intake and scheduling functions to effectively manage project workload
  • Provided oversight to development of consolidated tracking application, eliminating 10+ individual SharePoint sites, increasing department standardization and improving team performance and efficiency
  • Recruited, hired and developed team of 20+ onshore and offshore employees & contractors, including directors, managers and staff
  • Implemented standard operating processes and procedures across organization, defining and implementing MBOs and metrics to manage team performance
  • Led IT enterprise effort to standardize process for identifying and communicating IT application commitments to projects within CA Clarity tool
  • As Product Owner, involved in enterprise transformation to Agile processes, managing internal process improvements and development within CA Agile Central


Director IT, Portfolio & Workforce Management, 10/2009 to 04/2013
Company Name – City, State
  • Led team responsible for demand and capacity planning, application portfolio management, reporting and analysis for Oxford platform application development team generating $10+ million in revenue and consisting of 80+ staff
  • Key resource providing input to staffing plans, capital project funding projections and management of financial objectives and departmental Internal Operating Income [IOI]
  • Established strong and collaborative business partnerships, working closely with all levels of management to set priorities for IT teams
  • Managed monthly census, departmental expense reporting and facilitated vendor contracts renewals through corporate process
Director IT, Application Development, 07/2007 to 09/2009
Company Name – City, State
  • Directed team of 70+ systems analysts, developers and QA testers responsible for enhancing and maintaining applications supporting 1.3 million Oxford Health Plan members
  • Management of IT programs and projects to on time, on budget and on scope delivery, setting work allocations and project timelines
  • Guided career growth of direct and indirect reports through skills development, objectives and goal setting
  • Mentored staff, met and held direct reports accountable for performance standards and goals, performance reviews and ranking
Manager/Program Manager, Business Technology Projects, 04/2004 to 06/2007
Company Name – City, State
  • Managed team of project managers and systems analysts responsible for client engagement, project initiation & prioritization, project planning, delivery and reporting, supporting various business functions
  • As Program Manager, led successful redesign, implementation and distribution of 1.5 million new Oxford member ID cards in January 2005, as a result of UnitedHealth Group acquisition
  • As Program Manager, led cross-application testing effort for major clinical inpatient initiative, coordinating testing plans, schedules, data needs across 20+ applications collaborating with business and IT partners
Manager, Business Technology Projects, 03/2002 to 03/2004
Company Name – City, State
  • Promoted to lead team of IT Project Managers as part of newly developed organization within IT, responsible for client engagement, project initiation & prioritization, project planning, delivery and reporting, supporting all health plan applications
  • Served as key resource and partner to all stakeholders including business and IT senior level management to drive roadmaps, set direction and expectations to deliver on strategic goals and operating objectives
  • Established strong relationships with clients on project investigation and planning, with focus on business value and business case development
  • Implemented portfolio approach to project prioritization and management, including development of dashboard reporting
IT Project Manager, 06/1998 to 02/2002
Company Name – City, State


Systems Developer, Information Systems, 05/1995 to 06/1998
Company Name – City, State


Computer Analyst, Financial Group, 02/1993 to 05/1995
Company Name – City, State


Education and Certifications
Bachelor of Arts: Business Administration/Finance, Stockton State College - City, State

Certified Project Management Professional (PMP), since January 2001, renewed through July 2020

Active Member of Project Management Institute (PMI), NJ Chapter

Certified SAFe 4.0 Agile, since March 2017

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Resume Overview

School Attended

  • Stockton State College

Job Titles Held:

  • Director IT, Demand Management
  • Director IT, Portfolio & Workforce Management
  • Director IT, Application Development
  • Manager/Program Manager, Business Technology Projects
  • Manager, Business Technology Projects
  • IT Project Manager
  • Systems Developer, Information Systems
  • Computer Analyst, Financial Group

Degrees

  • Bachelor of Arts : Business Administration/Finance ,

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