High performing Director of Quality with demonstrated success in achieving results in complex environments. Accomplished leader whose passion is to enhance health care delivery systems leading to improved health care outcomes and member satisfaction.
Project Management / Process Improvement:
Quality Program Development and Management:
Leader and change agent of multiple enterprise-wide healthcare delivery cross-functional projects in areas of fulfillment, medical management, and claims operations.
•Led centralization and ultimately outsourced production of health care identification cards resulting in a 100%reduction in process defects and annual savings of 550 thousand dollars.
Marketing/Information System Public Health Administration
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Job Titles Held: