Director, I.T. Infrastructure Services Resume Example Affordable Care, LLC

DIRECTOR, I.T. INFRASTRUCTURE SERVICES

Professional Summary

Innovative I.T. Director and Information Security expert with a passion for driving success. Skilled at identifying opportunities to enable business growth though technology. Tactical project manager with a track record of successful infrastructure and security system implementations. Strong focus on aligning I.T. department activities with strategic business needs. Experienced in vendor management including cloud-computing, hardware, software, telecommunications. Solid track record of building high performance teams. Seventeen years of experience as an I.T. professional in the manufacturing, insurance and health care industries.

Skills

Cloud-computing, data center co-location, managed hosting services - SaaS, PaaS and IaaS.
E-commerce infrastructure management, coordination with development teams and vendors.
Active Directory, Exchange Server, Windows Server Update Services, McAfee / Symantec / Trend Micro Endpoint Protection, Altiris Client Management Suite, Microsoft System Center Configuration Manager.
Hardware lifecycle management.

Firewall, IDS / IPS, Antivirus, Spam filtering, SSL Certificates, Encryption, DNS, PKI, Cloud security.
Web Application Firewall and reverse proxy implementation and tuning.

Experience working with IT frameworks including COBIT, NIST and ITIL.
Microsoft Windows Client and Server, Linux, UNIX, Microsoft Office, Microsoft Office 365.
Datacenter planning and implementation, power and cooling systems, server lifecycle management.
VMWare and Hyper-V infrastructure design, implementation and administration.
EMC, HP and Dell storage systems (SAN / NAS) implementation, troubleshooting and maintenance.
PCI Data Security Standards audit, gap analysis and remediation experience.
Language skills: native English, intermediate German, basic Spanish.

Work History

Director, I.T. Infrastructure Services, 06/2015 to Current
Affordable Care, LLC – Raleigh, NC

Affordable Care is a dental support organization that provides business services to a network of 230 affiliated dental practices in 40 states under the brand name Affordable Dentures & Implants.
Re-engineered I.T. department with new staff, processes and systems to support growth initiatives.
Manage corporate infrastructure team, focusing on uptime, scalability and security.
Lead help desk support team and external partners, providing exceptional customer service to internal customers at the dental practices and corporate offices.
Drive HIPAA security initiatives to protect sensitive patient information.
Modernize I.T. Infrastructure, including the migration of key systems to a hosted datacenter.
Interface with affiliated practice owners to determine business needs and support the organizational goal of providing exceptional patient care.

Senior I.T. Infrastructure Manager / Information Security and Privacy Officer, 07/2011 to 05/2015
LifeSecure Insurance Company – Brighton, MI

LifeSecure is a subsidiary of Blue Cross Blue Shield of Michigan providing Long Term Care insurance.
Conducted regular risk assessments, identified gaps and implemented controls to secure the environment.
Migrated custom e-commerce systems to hosted (Infrastructure as a Service) environment with increased security and comprehensive disaster recovery capabilities for the home office.
Participated in the Rackspace User Advisory Council to review new service offerings and provide customer feedback. Participated in salesperson training program, "Voice of the Customer."
Identified opportunities to improve business processes using innovative technology solutions.
Implement secure I.T. systems at the corporate headquarters and in the hosted environment to protect our customers and achieve regulatory compliance including HIPAA, PCI, and GLBA.
Established strong partnerships with key vendors to ensure delivery of world-class customer service.

I.T. Manager, 08/2010 to 07/2011
Materialise USA – Plymouth, MI

Led the I.T. activities for the launch of the Materialise US medical device production plant, integrating software sales team into new facility.
Coordinate with corporate headquarters I.T. department in Belgium to ensure a reliable network connection between all locations and enable consistent global business processes.
Streamline I.T. operations and support process while proactively identifying and resolving issues.
Leverage automotive manufacturing experience to enhance computer-based surgical guide production.
Provide support for three hosted Cloud-computing applications for state-of-the-art surgical planning.
Built robust I.T. processes and clear documentation to facilitate ISO and FDA certification.
Trained in core business processes in order to boost efficiency and add value through I.T.

Server and Storage Specialist, 01/2009 to 08/2010
BorgWarner Inc. Enterprise IT – Auburn Hills, MI

Work closely with Global Security Manager to implement security controls, provide incident management, conduct security investigations and provide litigation support for legal team.
Manage file servers to provide organized storage with restore capability and maximum availability.
Implement and maintain VMWare systems, EMC storage devices and Dell server equipment.
Monitor health of datacenter equipment for all North American facilities and resolve hardware issues.
Responsible for global antivirus and patching systems, coordinating monthly team meetings.
Manage datacenter consolidation process for corporate mergers and acquisitions.
Project lead for datacenter closure of $500 million / year facility in Indiana. Migrated or retired all server systems ahead of schedule and physically removed all I.T. assets from the building at closure date.

Senior End User Systems Specialist, 07/2000 to 01/2009
BorgWarner Inc. Drivetrain Systems – Livonia MI, Sterling Heights MI, Frankfort, IL

Promoted to positions of increasing responsibility at three manufacturing facilities in two states.
Team Lead for Helpdesk support staff in North America.
Trained and developed eight level one team members.
Responsible for managing IT budget and making all hardware and software purchases.
Worked with accounting team to perform annual Sarbanes-Oxley segregation of duties audits.
Provided manufacturing facility support for all functions including accounting, engineering, human resources, production, and shipping / receiving.
Streamlined I.T. systems to minimize downtime and ease administration.
Migrated three corporate divisions to new technical center, responsible for user and data moves.
Managed hardware purchases and deployment for new manufacturing facility in Juarez, Mexico.
Completed foreign assignment in Germany to implement common I.T systems and share best practices.
Project lead for implementation of global patch management process. Designed server architecture and created testing environment / schedule. Coordinated annual review with external auditors.

Education

Bachelor of Science: Computer Science, December 2008
Wayne State University - Detroit, MI

Certifications

CISM - Certified Information Security Manager #1220781, December 2012

Professional Associations

ISACA - Information Systems Audit and Control Association - Raleigh NC Chapter

ISSA - Information Systems Security Association - Raleigh NC Chapter

Resume Overview

Companies Worked For:

Affordable Care, LLC
LifeSecure Insurance Company
Materialise USA
BorgWarner Inc. Enterprise IT
BorgWarner Inc. Drivetrain Systems

School Attended

Wayne State University

Job Titles Held:

Director, I.T. Infrastructure Services
Senior I.T. Infrastructure Manager / Information Security and Privacy Officer
I.T. Manager
Server and Storage Specialist
Senior End User Systems Specialist

Degrees

Bachelor of Science : Computer Science , December 2008

Director, I.T. Infrastructure Services Resume Example

Resume Score: 70%

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