Proficient program management professional with extensive business experience. Dedicated to continuous process improvements and program success.
Supervised 6 case managers at Mental Health Association of Mississippi serving more than 100 + homeless and low-income individuals.
Worked with special needs children, including those with learning disabilities, mental challenges and physical impairments.
Designed and implemented a new special needs homeschool group serving those in Northwest Louisiana.
Organized activities that developed children's physical, emotional and social growth.
Coordinated field trips to local parks, fire stations and zoos.
8 years special-needs childcare experience.
Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities.
Physically and verbally interacted with children throughout the day.
Supported children's emotional and social development with one-on-one attention.
Wrote newsletters and email to communicate monthly activity schedules to parents.
Traveled to and from work sites in a timely manner.Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines. Cleaned homes, apartments, and offices.Ran errands, including grocery shopping and picking up dry cleaning.
Reviewed program needs and recruited qualified staff.Oversaw operations for 2 locations.Oversaw training and daily performance of 7 staff.Wrote professional business correspondence.Explained program offerings and requirements to clients and answered related questions.Expanded client service offerings by securing grants and effectively networking.Kept up-to-date, thorough and accurate case files.Represented the agency to government, funding and field sources at meetings and conferences.Addressed program and policy issues, developed best practices and improved service delivery.Managed a caseload of 100+ clients at any given time.Referred clients to partner agencies for additional services.Met with clients one-on-one to determine necessary services and make appropriate treatment recommendations.Explained available housing, domestic violence, employment, education and substance abuse treatment resources to clients.Collaborated with team members to identify and accomplish agency objectives.Evaluated team member performance and offered constructive feedback.Mentored less experienced case managers.Entered client data in a centralized database and maintained up-to-date case records for all clients.Educated residents and families about available services and resources.Oversaw the intake process for all new clients.Referred families to food banks, financial assistance programs, employment and training support and health services.
Interviewed and assessed [Number] new clients each week.Assessed and wrote treatment plans and weekly progress notes for each client assigned to caseload.Referred clients to outside social service providers to address psychiatric and personal issues.Completed documentation for all clients attending group sessions.Pursued ongoing education and training opportunities to further develop professional skills.Communicated with local agencies, schools, churches, courts and employers regarding client involvement and attendance in programs.Collaborated with other administrative team members, human resources and the finance department on special projects and events. Conducted intake applications for clients to sign up for The Angel Tree. Picked up and distributed donations. Ran the food pantry.
Legal Studies coursework. Coursework in Communications, Criminal Law, Public Administration, Sociology and Psychology, Juvenile Justice and Deviance in Society. Top 5% of class. President of Phi Theta Kappa Honor Society. Coursework in Sociology and Psychology
James Howell Chief Development Officer, Catholic Charities of Oregon, 703-470-7846, firstname.lastname@example.org.
Dana Hesson Teacher Riverdale Academy Bossier City, LA (318) 469-6286
Debbie Reed Owner Bills Quick Lube Gulfport MS (228) 323-1342
Pam Auttonberry Assistant in the Caddo Parish District Attorneys office Shreveport, LA (318) 422-1159
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