Director Customer Success resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Results-driven marketing leader skilled at meeting deadlines in a fast-paced environment. Excels at building and optimizing client programs while increasing KPIs.
  • Strategic Account Development
  • Highly Collaborative
  • Skilled Multitasker
  • Email Marketing Strategy
  • Team Leadership, Coaching and Mentoring
  • Deadline Oriented
  • Relationship Management
  • Effective problem solver
Work History
Director, Customer Success, 2016 - Current
Ispot.Tv, Inc. Los Angeles, CA,
  • Responsible for a team of thirteen employees within the Account Management and Project Management organizations.
  • Manage all existing client revenue for the Americas and Australia, comprising of 200+ accounts.
  • Led the account team to double-digit YOY same client revenue growth in 2016.
  • Designed and executed strategic account planning to establish relationships with key clients at every level, from end-user to C-level resulting in retention of key accounts during periods of transition in client organizations.
  • Developed internal tools, procedures, and collateral that have increased the effectiveness of the Client Services Department in regards to product knowledge, account retention and the overall level of service provided.

Account Director, 06/2014 - 2016
Publicis Groupe Sa Dallas, TX,
  • Managed a team of seven associates who consisted of Account Managers, Project Managers and Account Coordinators.
  • Responsible for overseeing a $4MM+ strategic client portfolio, growing more than 20% YOY in the following industries: Travel & Hospitality, Retail, Online Dating, B2B Services, Consumer and Business software products and Gaming.
  • Supported the sales team in generating strategic solutions for prospects.

Senior Account Development Manager, 09/2011 - 06/2014
American Title Inc Coraopolis, PA,
  • Responsible for managing, growing and retaining a portfolio of more than 2 million dollars in strategic client accounts in the following industries: Travel & Hospitality, Retail, Online Dating, b2b services, consumer and business software products and affiliates
  • Grew year-over-year account portfolio by 30% on a consistent basis
  • Led numerous successful customer program upgrades and technical integrations. 
  • Developed account management onboarding materials to make the experience more efficient.

Client Services Manager, 04/2009 - 08/2011
TouchCommerce City, STATE,
  • Managed initial discussions with clients to craft business objectives and assess potential ROI
  • Successfully developed a process for implementing a new automated solution, resulting in a 70% increase in gross margin. 
  • Acted as a liaison between Client Services and Marketing to facilitate case studies and prospect-facing deliverables
  • Produced analysis to advise senior management of top candidates for automated solutions based on user experience and client business objectives
  • Co-creator of global educational webinar series with an average 48% registration rate and a 75% conversion rate

MBA: Marketing, Expected in 2010
Pepperdine University: Graziadio School of Business Management - Malibu, CA
Bachelor of Science: Marketing, Expected in 2006
University of California, Riverside - Riverside, CA

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Resume Overview

School Attended

  • Pepperdine University: Graziadio School of Business Management
  • University of California, Riverside

Job Titles Held:

  • Director, Customer Success
  • Account Director
  • Senior Account Development Manager
  • Client Services Manager


  • MBA
  • Bachelor of Science

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