Director Community Development Public Relations resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Experienced manager with excellent client and project management skills. Action-oriented with strong ability to
communicate effectively with technology, executive, and business audiences. The Health Director, managing
through influence; being able to work with a variety of disparate stakeholders; managing with minimal
resources; with the ability to work in a consensus-driven environment. Through HEALTH, helped produce
the system for data and reporting as well as the referring process for outside organizations. Responsible for
making sure all goals were satisfied by quarterly reports and finances. Also direct supervisor of employees of
HEALTH. A volunteer coordinator/RSVP Director with 3 years of experience in providing services both as an
in-house employee and outsourced personnel. Specialize in all elements of volunteering, right from recruiting
volunteers to managing them throughout the operations. Helped the HR managers in meeting the staffing
requirements of their organizations through the outsourcing of the entire recruitment process. Establishing policy
and procedure handbooks for employees and volunteers. Acting as an intermediary between the volunteers and
related organizations. Successfully handled diverse responsibilities such as assigning duties and responsibilities
to the volunteers, providing training, conducting performance evaluation, and handling remuneration payment
along with grant writing and reporting. At Community Action Partnership I created and implemented a day labor program for the homeless individuals in the community. I also assisted in grant writing which was granted and took over the Crossing homeless shelter. I currently supervise daily operations which included building policy and procedures.

  • Financial documentation
  • Regulatory compliance
  • Auditing
  • Document workflow management
  • Accounting operations systems
  • Proficient in MIS, HMIS, Child Plus, Word, Excel
  • Project management
  • Financial statement preparation
  • Relationship building
  • Client intake and exiting
  • Case management
  • Training and Development
  • Operations Management
  • Grant Writing
  • Grant Compliance
  • Networking
  • Data collections and development
  • Advocacy
  • Marketing
  • Certified in: Peer Diabetic specialist, Mental Health First Aid, Mental Health First Aid- Youth, CPR, Deescalation Training, Trama Enforced Care, Healthy Homes, Coordinated entry process, Continuum of Care- President, CVRN, HMIS,
Director, Community Development, Public Relations , 9/15/18 to Current
Hampton UniversityHampton, VA,
  • Aided senior leadership during executive decision-making process by generating daily reports to provide data for consideration of corrective actions and improvements.
  • Implemented successful strategies for employee management, occupancy and revenue growth, expense control and quality of services.
  • Responsible for the development, coordination and execution of all activities related to public affairs, advocacy, strategic communications and community development within Community Action Partnership. These duties include, ensuring compliance with all applicable performance standards, policies and procedures and state/federal requirements, oversee and administering budgets, responsible for the selection, training, and performance of employees in the Community Development Department, coordinates agency outreach events, to include Poverty Simulations, to increase public awareness of agency programs and purpose, creates all agency marketing and informational materials and ensures compliance with the Stephen’s Amendment, maintains, and updates agency social media accounts and agency website, serves as the point person for agency donations, to include supplies, contributions and other gifts and composes and disseminates the agency’s monthly newsletter, annual report, and press releases.
  • Supervise the Skill Up and Day Labor program at Community Action. This includes managing budget as well as making sure we are in state compliance with policy’s and producers within the Skill Up program. Coordinating and implementing Day Labor jobs throughout the community.
  • Building relationships in the community to build a strong workforce in the St. Joseph area. I also assist in grant writing and finances.
  • Managed, supervised homeless shelter in the community. I was responsible for writing and implementing policy and procedures as well as the daily operations which includes training, hiring, and staffing. Also implemented and trained staff on the new HMIS system for data and tracking.
  • Identifying gaps in our community and implementing new programs that reached that targeted population
Director, HEALTH, 11/2015 to 09/2018
Social Welfare BoardCity, STATE,

As the director of HEALTH, run the day to day operations of the HEALTH program. Prepared and designed all marketing tools used for the program. Perform community outreach and build relationships within the social service agencies. Monitor progression of clients and track goal progress. Case mange clients with a total of 45 active clients. Provide onsite training for Community Health Workers. Responsible for all human resources, managing two full time community health workers. Increased client activity by 75% the first quarter. Successfully led key projects which resulted in more than 135 active clients. Developed all MOU's and legal paperwork for partner agencies and clients. Prepared correspondence, accounting and financial documents for analysis.

  • Led health community workers and members of the public about the importance of health, prevention and treatment.
  • Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.
  • Enhanced awareness of health resources and worked to connect individuals with programs.
Professor, 02/2015 to 07/2016
Metropolitan Community CollegeCity, STATE,

Lead the Community Health Workers course through Metropolitan Community College at a remote site in St Joseph Mo. Worked with students who were studying to obtain a CHW certificate. Developed an instructional plan for the course, and ensured that it met college and department standards. Developed lesson plans and worked with colleagues to develop or modify the curriculum for a certificate program. Assessed students’ progress by grading papers, tests, and other work. Successfully graduated 14 community health workers.

Director, Volunteer Services/ Lead Navigator , 09/2013 to 11/2014
InsterServCity, STATE,

Directing volunteers in recruitment, placement and maintenance. Grant writing and reporting through Senior
Corps. Supervise IRS Volunteer Tax Office site with recruitment and training of over 15 volunteers and production
of over $2 million in returns. Oversee the CLAIM Medicare Part D program, where volunteers counsel and enroll
seniors in non-biased, customized plans. Licensed through the department of insurance as a navigator for the
Affordable Care Act of 2013 where we help those without insurance obtain insurance. Experienced with Medicare
and Missouri Medicaid. Participate in the CVRN committee through the United Way; helping to expand the
volunteer networks within our community. A resource for the community, for those in need of services that are
unaware that are available to them throughout the St. Joseph community. Responsibilities included: initial
securing of funds, agreements and contracts through grant research and writing. Maintenance and compliance
with these federal programs, along with participating in audits as necessary. Obtaining federal and state
certifications and licenses required to operate these programs, including individual and entity licenses. Designing
and executing a public relations and marketing plan to educate the public regarding these programs. Recruiting and managing staff and 125 volunteers that provide direct service.

A state and federal licensed Navigator, worked with local communities to help develop and secure health
insurance for current residents. I'm very detailed orientated; worked on the computers daily running several
different computer software programs and use communication skills daily with clients. In charge of outreach
projects and presentations. Served on HEALTH committees, one of which I lead, whose sole purpose is to help
increase awareness and prevention for one's individual health. Was ranked the highest navigator throughout the
state of Missouri as far as client contacts, enrollment and out-reach. I reached my goal of outreach and sign ups at 313%. Claim certified and help with Part D (Prescription Drug Plans).

Education and Training
Bachelor of Science: Public Health, Expected in
Southern New Hampshire University - Hooksett, NH
Master of Science: Nonprofit Management, Expected in
Southern New Hampshire University - Hooksett, NH

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Resume Overview

School Attended

  • Southern New Hampshire University
  • Southern New Hampshire University

Job Titles Held:

  • Director, Community Development, Public Relations
  • Director, HEALTH
  • Professor
  • Director, Volunteer Services/ Lead Navigator


  • Bachelor of Science
  • Master of Science

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