Highly motivated sales associate with extensive customer service and sales experience. Dynamic and creative Marketing Manager with a successful career in product marketing, promotions, public relations, project and communications management. Enthusiastic Marketing Manager and dedicated employee with high integrity, strong work ethic and great leadership skills.
Event planning and coordination
Five-star hotel experience
Food and beverage services
[Software program] knowledge
Revenue generation and management
03/2013 to Current
DIRECTOR, CATERING SALESRIVERSIDE, MARRIOTT HOTEL – Riverside, Ca
Responsible for booking corporate meetings in all market segments · Maintain existing accounts and develop new business for the hotel · Oversee client functions to ensure customer satisfaction · Conduct daily BEO meeting and weekly BEO distribution · Responsible for training, supervising and managing catering associate to ensure complete guest satisfaction · Direct and monitor the performance of catering manager to ensure all procedures are followed.
Weekly meeting with catering manager to review status of business, and go over status of booking goals and departmental goals.
Completed and mailed bills, contracts, policies, invoices and checks.
Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.
Planned and executed events and marketing programs, producing five times target number of qualified leads.
01/2009 to 06/2009
CONVENTIONS SERVICE MANAGERSHERATON HOTEL, CERRITOS – Cerritos, Ca
Responsible for servicing meetings/conventions booked through Sales Department ·! Responsible for coordinating/servicing social event including weddings upto 400 guests ·! Meet directly with client to plan conference or social event activities ·! Prepared event orders outlining meetings, F&B and special requirements for reach conference.
Liaison between hotel & meeting planner.
08/2006 to 11/2007
CATERING MANAGERLOEWS SANTA MONICA BEACH HOTEL – Santa Monica, Ca
Responsible for booking corporate meetings in all market segments and social events ·! Coordinate meetings, social event of 500-600 guests and weddings ·! Maintained existing accounts and actively solicit new business · Oversee client functions to ensure customer satisfaction · Actively participate in industry related organization (NACE, MPI) and Trade Shows ·! Contributed in achieving team goals and budget goals ·! Increase personal revenue goals by over 30%.
09/2004 to 07/2006
DIRECTORLOEWS BEVERLY HILLS HOTEL – Beverly Hills, Ca
CATERING AND CONFERENCE MANAGEMENT ·! Responsible for booking corporate meetings in all market segments · Foster relationships with meeting planners and corporate contacts · Build the local social market to increase revenue and meet goals.
Maintain existing accounts and develop new business for the hotel · Oversee client functions to ensure customer satisfaction · Actively participate in industry related organization (NACE, MPI) and Trade Shows ·! Supervise team and assist in achieving goals and budget goals for the department ·! Responsible for increasing revenue for food and beverage outlets ·! Participated in preparing budget for the department for 2006.
04/2002 to 06/2003
CORPORATE SALES MANAGERMETROPOLITAN HOTEL Loews New York Hotel – New York, New York
Participated in the re-launching of the hotel as the Metropolitan Hotel ·! Responsible for developing and maintaining corporate accounts within the Insurance, Publishing, Advertising, Government, Education and Entertainment Industries.
Managed marketing/advertising and rate positioning for current consortia accounts · Coordinate and supervise corporate meetings and social events.
Participated in industry related organizational meetings and Trade shows.
09/1998 to 04/2002
ACCESS SALES MANAGERLOEWS NEW YORK HOTEL – New York, New York
Responsible for booking groups and catering business for 10 rooms or more within the Association, Insurance, Manufacturing, Telecommunication/Technology, United Nations and Education Maintain existing clients and develop new accounts · Attend Trade Shows and industry meetings, · Planned and administered industry marketing plan · Create promotional materials to generate new business · Increase revenue goals by 20%.
06/1997 to 09/1998
CATERING SALES MANAGERLOEWS SANTA MONICA BEACH HOTEL – Santa Monica, Ca
Co-ordinate and supervise corporate meetings and social events ·! Handled group bookings of under 15 room nights ·! Maintain rapport with new and existing clients ·! Generate weekly and month-end revenue reports.
11/1994 to 06/1997
GROUP SALES MANAGER/CATERING MANAGERDOUBLETREE HOTEL-LOS ANGELES/WESTWOOD – Wilshire, LA
Generate new clients through sales calls/cold calls ·! Develop/Maintained relations with new and existing clientele ·! Responsible for booking group business for 15 rooms or more within all market segments ·! Attend and Network LACVB/Chamber meetings ·! Supervise and co-ordinate corporate meetings/banquets up to 150.
BA: International Relations San Francisco State University - CA International Relations