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Director, Business Transformation Resume Example

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DIRECTOR, BUSINESS TRANSFORMATION
Summary

Innovative [Job Title] with experience steering vision to generate impact in [Area of expertise]. Skilled at overseeing [Type] productions to entertain and inform audience members. Creativity-driven with strong technical knowledge, team leadership abilities and problem-solving skills. Business-conscious Director with over [Number] years working in [Industry]. Focused and enthusiastic offering highly effective background boosting client rapport, driving budget control and spearheading employee coaching and mentoring. Expert at identifying and resolving issues to enhance customer satisfaction. Multifaceted Director offering [Number] years in leading daily operations through vendor management, marketing, payroll, taxes and staff management. Shrewd negotiator talented in overseeing contracts with suppliers. Attentive in leading and improving [Type], [Type] and [Type] processes. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Results-focused [Industry] professional with strength in [Skill], [Task] and [Task]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Resourceful and adaptable Director with [Number] years of experience in financial oversight, scheduling, bidding, protocol development and process improvements. Team-oriented leader with expertise in employee engagement, customer relationship management, time management, conflict resolution and cost reduction. Customer-focused in managing accounts and maintaining strong business relationships.

Skills
  • Program leadership
  • Change management
  • Policy and procedure improvements
  • Organizational leadership
  • Key accounts and territory management
  • Problem resolution
  • Quantitative skills
  • Active listening
  • Team management
  • Teambuilding
  • Working collaboratively
  • Decision-making
Experience
Director, Business Transformation | NaN NaN to Current
Jabian Consulting - Charlotte, NC
  • Worked closely with executive stakeholders to address issues and implement effective solutions.
  • Cultivated strong value-added relationships with mid market and Fortune 500 clients to drive business development.
  • Led senior IT executives through strategic planning process, developed a three-year strategy execution roadmap and a governance structure. Developed a playbook and trained staff to embed a sustainable strategic planning capability.
  • Identified opportunities for new services offerings, and led the development of collateral and methodology to deliver transformation management solutions.
  • Coordinated with cross-functional teams to document end-to-end revenue cycle processes and established operational excellence as the basis for strategic execution.
  • Engineered and implemented strategic business plan to multiply customer base.
Director, Transformation | 07/2009 to 10/2017
Pactera Technology - Charlotte, NC
  • Collaborated with senior risk and IT leadership to devise strategies to improve risk controls and analytics capabilities as well as implement new systems and best practice guidelines to comply with Dodd-Frank regulations.
  • Provided status updates to keep upper management and the board of directors informed.
  • Spearheaded post merger system integration projects to eliminate redundant IT infrastructure. Retired or migrating 100+ applications, some of which were mission critical, to close a 400+ server data center.
  • Led post merger process and technology optimization efforts to improve analytics modelling capability
Senior Managing Consultant | 06/1996 to 04/2008
IBM Global Business Services - Charlotte, NC
  • Developed and implemented best practices, quality assurance standards and project management procedures for ERP implementation and system integration projects.
  • Streamlined supply chain, inventory management and manufacturing execution processes using best practices.
  • Offered decision-makers ROI and cost-benefit projections to guide project development and implementation.
  • Improved reliability of supply chain software, systems, database and order processing.
  • Consistently served as liaison between business and IT to ensure effective requirements gathering, solution development and implementation.
  • Trained staff members to implement and maintain approved and established process improvements in assigned functional areas.
  • Collaborated with technical staff, engineering personnel and vendors to coordinate system improvements.
Education and Training
Ohio State University - Columbus, OH
MBA
Logistics Management, Finance, 06/1994
Bogazici University - Istanbul, Turkey
Bachelor of Science
Electrical, Electronics And Communications Engineering, 06/1992
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Resume Overview

Companies Worked For:

  • Jabian Consulting
  • Pactera Technology
  • IBM Global Business Services

School Attended

  • Ohio State University
  • Bogazici University

Job Titles Held:

  • Director, Business Transformation
  • Director, Transformation
  • Senior Managing Consultant

Degrees

  • MBA
    Bachelor of Science

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