MANAGER, CUSTOMER SUCCESS SUMMARY • Accomplished Relationship Manager with 15+ years of experience driving $35M in incremental revenue while providing an exceptional customer experience •While at Chase, I managed teams of up to 17 employees earning top rewards for bringing branch from bottom 10% to top 5% of peer group earning national recognition including Chase's Top Managers trip •Managed private bio-pharmaceutical office including preparation and problem solving for $180M sale Career Summary Accountable, dynamic management professional with expertise in relationship management, customer service, sales, coaching, problem solving, retention and mentoring. Accomplished in Banking and Pharmaceutical industries, I am positive, dependable, encouraging, collaborative and an analytical thinker with a strong commitment to helping others. I am looking to grow my career using my relationship management and customer facing experience to drive revenue and retention growth. •Areas of Excellence Relationship Building Collaborative Teamwork Staff Motivation Customer Engagement Customer Service Customer Retention Project Management Relationship Management Business Management Leadership and Motivation Encouraging People Professional Integrity Upsell and Problem Resolution Excellent Interpersonal Skills
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