Effective leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments. Highly committed to ensuring quality of services and products.
Skills
Process improvement
Risk management
Quality assurance and control Problem solving
New property implementations
Work flow planning
Time management
Personnel management
Budget management
Client relations
Performance evaluations
Account Management
Work History
Director, Account Management, 03/2017 - Current Epam Systems Inc – Boulder, CO,
Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets.
Built and strengthened productive and valuable industry partnerships to drive collaboration, engagement and revenue stream development.
Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
Delegated assignments based on site plans, project needs and knowledge of individual team members.
Assisted company executives during decision-making process by compiling daily reports to suggest corrective action.
Identified, researched and resolved billing variances to maintain system accuracy and currency.
Established performance and service goals and held associates accountable for individual performance.
Applied core knowledge, to effectively and promptly communicate sensitive or technical information while adhering to regulatory and corporate privacy guidelines.
Obtained, organized and developed training procedure manuals, guides and course materials.
Interacted with team members across departments to research and resolve customer issues.
Researched issues and took appropriate action to ensure speedy resolution.
Responded to all client inquiries in a timely manner, asking appropriate questions to facilitate resolution; provide timely and direct follow up with client as required.
Billing Manager, 07/2013 - 03/2017 Elite Sem – Atlanta, GA,
Create a monthly billing calendar, collaborating with the Account Management team.
Insure on time billing requirements are met in accordance with the monthly calendar Process or "roll" properties during the processing of prebill routing slips to complete the resident statement generation in RBMS Bill Processing screens.
Back up to Process or "roll" properties for Statement drafts as required by Account Management/ Property Ops team
Insure all current activity is processed by the team for the current month in accordance with the billing calendar Insure all Engineering reads are entered into RBMS in accordance with the current month's billing calendar
Insure all URT figures are entered into RBMS in accordance with the current month's billing calendar and that all utility bill holds have been released Insure all pre-bills are completed for the month by the Property Ops department in accordance with the current month's billing calendar
Insure all Prebill reviews are cleared by the Account Management team in accordance with the current month's billing calendar
Insure the Audit Department approves each property's statements in accordance with the current month's billing calendar
Reconcile the RBMS report with the CSG report to insure all statements were passed to our third party vendor on a daily basis
Prepare and distribute on time billing report for all properties indicating when each property was billed against the current month's billing calendar
Own the seven stages of the billing engine and roll properties successfully from one stage to the next.
Develop and manage department budgets and consistently meet or exceed budgets.
Manage the Activity Department, consisting of 3 individuals.This includes setting department goals and monitoring progress, and providing individual performance feedback
Manage the URT/PURE team, consisting of 6 individuals. This includes setting department goals and monitoring progress, migrating accounts from manual spreadsheets to the PURE system, addressing utility rate and data entry issues, and providing individual performance feedback
Work with AUM's third-party statement generation provider, CSG, to manage quality.
Property Operations Specialist, 03/2012 - 02/2013 Morgan Stanley – Pittsford, NY,
Processed multiple routing slips.(i.e.profile changes, prebill terminations, property notes, credit/debit adjustments) Processed property changes during billing.Processed properties to ensure changes were accurate prior to billing.
Researched and reviewed any changes made for accuracy.
Assist account manager when needed.
Implementation Manager, 06/2009 - 03/2012 American Utility Management – City, STATE,
Managed the rollout of new Implementation Partnered successfully with Account Management to produce flawless Implementation of their client
Analyzed departmental documents for appropriate distribution and filing.
Created property Pcode in RBMS Loaded units and resident data Verified all unit addresses with USPS
Provided URT with specific instructions on Index form inside folder
Provided start up folder to the Engineering department Set up alternate bill period(s) in RBMS
Created billing profiles Set up statement verbiage in RBMS Updated contract folder indexes based on changes made during the roll out process
Routed prebill(s) for future billing changes such as fixed fees.
Education
High School Diploma: General Education, Expected in 2014 - Roberto Clemente Academy - Chicago, IL GPA:
Accomplishments
Consistently met or exceeded the CEI's On-Time Billing Percentage target since becoming Billing Manager (Average score in 2014 was 98.5%; average score YTD in 2019 is 98.29%)
Earned the “ President's Choice” Award in 2014 for leading and maintaining our On Time Billing.
Took over management of the PURE team in 2015 and Account Management in 2017.
Subject Matter Expert in RUBS billing and Student Housing Billing.
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