Visionary Operations Executive with solid experience managing all levels of multiple projects including budgeting and administration. Experienced Clinical Documentation Consultant conducting thousands of chart audits, physician queries, collection of data trending gaps identifying deficiencies in Documentation, Operations, Quality and Compliance. Effectively communicate clinical and financial benefits of product technology and program initiatives including compliance with state and federal guidelines. High energy self-starter with strong Organizational and Supervisory experience, and listening skills. Expertise in collaborative team building techniques.
Director January 2014 to September 2014Optimus EMR, Inc － Irvine, CA
Project management New product delivery Organizational restructure and change Budgeting management Departmental operations management Workflow and policy planning and redesign Staff development Workflow consulting and redesign with all new clients results of successful adoption of EMR Spearheaded new education program which increased customer satisfaction Implementation of over 300 customers Establish new set of company-wide first-production review procedures, which resulted in decrease of patches by 75% Staff Development Implement orientation program for all new hires Design and implement ongoing training for staff resulting in a 100% staff retainment Handle all functions related to hiring new staff Sales Launch well-received program of development courses for sales staff Consistently generate additional revenue through skilled sales techniques and demos Cross-sold services at a rate of 30%, upgrading customers to different product packages and contracts Customer Service Interview clients to identify product issues and customer needs Research, calmed and rapidly to resolve client conflicts to prevent loss of key accounts Serve on development committee ensuring that industry requirements as well as customer needs are met with the design of new features and functionality of software Publish monthly customer E-Letter for executives and managers designed to deliver concise, focused information on key topics of the industry and how best use of software features and functionality will assist them to achieve their business goals and strategic innovation and in their sustainability Corporate Training and Special Accounts Initiate and implement training process for employees in all departments Created and launched training for new release features and functionality for both internal and external customers Publish a strategic innovation monthly E-Letter for customers' executives and managers designed to deliver concise, focused information on key industry topics helping to align sustainability with overall business goals using software Direct implementation of customers with multiple facilities working closely with customer Senior Management and key contacts to ensure that strategic objectives were met throughout the implementation Analyze customer operations using expert clinical, industry and software knowledge to identify organizational change management needs then develop and execute a plan for user readiness and acceptance Direct all aspects of the Implementation including anticipating and communicating customer needs to the implementation team Developed and rolled out a new version of Optimus University which is both for customer and internal employee education.
Director April 2007 to January 2014Optimus EMR, Inc － Irvine, CA
Managed team of 15 professionals Reduced and controlled expenses by streamlining policy for travel Developed department's first incentive performance plan which motivated staff and resulted in a 50% increase in profitability by department Directed strategic initiatives to achieve customer retention by 90% Developed new training materials for customers that allowed customers to utilize train the trainer guided sessions which benefited customers in becoming more self sufficient.
Accountable for Implementation including overall customer satisfaction Guided customer decision making with regards to implementation phases, resource requirements, project schedules so that aggressive, attainable objectives were met Generated new business through tailored sales demos using clinical knowledge and industry based scenarios Strengthened company's business by leading implementation of Computerized Physician Order Entry eMAR/eTAR and Interfacing with pharmacies and laboratories Carefully selected, developed and retained qualified staff, as well as trained multiple new staff annually Oversaw critical meetings between customers and implementation team Served on design and development committee with CEO, and engineering to review and approve change requests of customers as well as advise development of new features and enhancements.
Implementation Project Manager September 2004 to April 2007Optimus EMR, Inc － Irvine, OH
Served as liaison between management, sales, clinical staff and customers' C-levels and senior management teams to ensure all necessary planning deliverables were in place Expertly planned, coordinated, organized and directed all tasks for the project implementation Developed and maintained expert knowledge in Optimus EMR System to then anticipate and meet needs of customer Managed the day-to-day needs of implementation team providing guidance and insight of customers' business, technical environments, needs and constraints.
Training Specialist September 2003 to September 2004Optimus EMR, Inc － Irvine, OH
Performed customer operational reviews and gap analysis to develop tailored workflows and policies based on customer needs and industry requirements.
Consulted with customers on industry and Optimus best practices Identified customer organizational change management needs, to develop and execute a training plan for user readiness and acceptance Developed training plan for successful conversion to software and minimize disruptions for customers Conducted WebEx and onsite training for multiple customers Collaborated with customer and developed training schedule for all levels of staff using Optimus EMR Created training materials for customers.
Team Leader March 1999 to September 2003Gates McDonald － Columbus, OH
Managed up to 30 nurses Routinely met with nurses regarding case management issues which included healthcare and interruptions in return to work to discuss solutions and provide encouragement and guidance in case management process Consulted with employers, physicians, and injured workers to provide resolution for any healthcare related issues and roadblocks related to return to work Applied progressive case management principles to cases managed improving return to work of region by 25% in 6 months Participated in steering committee meetings to ensure regulations are considered and nurses and sales team educated on new policies and guidelines.
Director of Clinical Services May 1998 to March 1999Heart of Ohio － Columbus, OH
Directed ancillary staff in treatment, rehabilitative and supportive services provided for all clients Collaborated and coordinated with physicians and registered nurses to develop care plans for clients Hired and trained ancillary staff responsible for providing care to clients Directed quality assurance audits for client medical records and ensured compliance with state and federal regulations.
Bachelor of Arts : Organization Development and Health Care Change ManagementCapital University － Columbus, OH, USAOrganization Development and Health Care Change Management
Associate of Science : Registered NurseColumbus, OH, USARegistered Nurse