Customer focused IT professional with 27 years of experience (17 at SAP) directing a broad range of corporate IT initiatives. Track record of increasing responsibility within SAP America. Hands on experience building and leading various consulting practices. Outstanding leadership abilities; able to direct and coordinate all phases of project-based efforts while managing, motivating and leading project teams. Results focused - consistently meets deliverable expectations and deadlines. Extremely organized - can handle a multitude of tasks simultaneously. Keen sense of prioritization - can prioritize list of items, set and meet realistic deadlines with colleagues and customers. Adept at mapping business requirements to technical specifications and managing projects to key milestones. Excellent communication skills.
Director June 2006 to CurrentSAP America, Inc － Burlington, Massachusetts
Primary responsibilities include all aspects of operational reporting for North America Services organization, including sales planning (budgeting and forecasting), quarterly business reviews (YTD budget achievement), and headcount planning.
Provide ad-hoc analysis for senior management.
Was the primary architect of and project manager for the design and implementation of an SAP Business Objects reporting environment for the North America Services Organizations.
CRM Consulting Manager June 2000 to June 2006CRM Solution Center
Responsible for 30 CRM Consultants.
Responsibilities included staffing, resource scheduling, customer presentations, and sales cycle support.
Position was within the CRM Solution Center which is also responsible for interfacing with Product Management and Development in various roles in the product development cycle including, quality assurance testing and product requirements planning.
Responsibilities also included acting as the primary hiring manager in building the CRM Solution Center from 30 consultants to over 150 consultants in 2 years.
Technical Consulting Manager September 1998 to June 2000
Responsible for 25 Technical Consultants and approximately 50 customer accounts.
Responsibilities included staffing, resource scheduling, budget management, management reporting, problem escalation and resolution, customer presentations, and sales cycle support.
As a Technical Consulting Manager, I was the customers' primary SAP technical contact.
Technical responsibilities included system landscape design and sizing for multiple databases and operating systems, network and data storage sizing, desktop deployment strategies, business process analysis and matching of requirements to the appropriate SAP solution.
Technical Consultant July 1996 to September 1998
Certified as an R/3 Technical Consultant in UNIX, Windows NT, and Oracle.
Responsibilities included the following for R/3 systems: system architecture, installation, configuration, upgrade, system and database monitoring and performance tuning, troubleshooting and overall system administration and technical project management of an enterprise wide three-tier client server application.
Programmer Analyst II January 1991 to July 1996Liberty Mutual Insurance Co － Portsmouth, New Hampshire
Responsible for customer support within the Workers' Compensation group.
Troubleshot and analyzed client problems in SQL Windows GUI front-end and DB2 back-end database.
Programmed custom report requests in SQL using Gupta Quest.
Provided on-site client training.
Customer Support Analyst June 1986 to January 1991UNISYS Corporation － Blue Bell, Pennsylvania
Provided customer support for UNIX operating system and Oracle database on a variety of platforms.
Troubleshot and analyzed problems over the telephone as well as provided on-site support to customers.
Bachelor of Arts : Computer Science Mathematics Physics, May, 1986La Salle University － Philadelphia, Pennsylvania