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Director Resume Example

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DIRECTOR
Summary

Brand builder and ambassador focused on business development strategy and high-growth company operations. Self motivated leader and expert in sales and client acquisition.

Skills
  • Sales cycle strategy
  • Cross-functional team and site management
  • Marketing and analytics
  • B2B and B2C experiences/CRM
  • New client acquisition and consultative selling expertise
  • Profitability and revenue generation
Experience
DirectorCompany Name | City, State | Feb 2019-Feb 2020
  • Launched first ever BABOR Signature Spa in North America and first branded spa for WTS. Lead engagement between the hotel, Babor, and WTS to ensure synergy.
  • Created a cohesive spa narrative, spa menu/services, website and path of travel.
  • Recruited, trained, developed and maintained a full team of 50+ providers and FOH staff.
  • Developed strategy, new policies and SOP's to drive sales and local market penetration.
  • Launched a corporate acquisition strategy and secured new accounts.
  • Ramped business resulting in steady increase of revenue month over month.
  • Achieved highest revenue-producing month since 2017.
  • Created 30/60/90 and yearly marketing plans to boost brand awareness in both Hotel and local market.
  • Managed P&L and achieved positive flow-through.
  • Consistently the highest scoring department in the hotel on paid Forbes service shops with scores of 90+.
General ManagerCompany Name | City, State | Dec 2015-Feb 2019
  • Served as the club's owner/operator by managing a team of 100+ employees at the second busiest Equinox Club on the East Coast.
  • Awarded Equinox Corporate Club of the Year 2017 for driving most sales in the company across all markets. Finished year at 103% to overall Club Contribution.
  • Set the high water mark for Equinox Bryant Park member count and club usage.
  • Increased revenue across all seven ancillary departments resulting in $1.5 million in Operating Revenue per month.
  • Turned around a PT department in six months from 72% to 125% to budget.
  • Opened Equinox East 92nd- responsible for hiring, training, and introducing a full team of new hires to the Equinox brand and standards.
  • Contributed to the continued career development of the club's teams and managers.
  • Ensured the overall profitability by managing the club's P&L.
  • Explored and educated team on the wellness pillars of movement, nutrition, and regeneration, as well as new trends.
  • Stayed ahead of industry programming innovations and launched new training initiatives.
Groups and Events ManagerCompany Name | City, State | Jan 2015-Jul 2015
  • Planned, drafted contracts, staffed and hosted all spa parties, private events, and space rentals.
  • Created new accounts, personal contacts and returning guests including Conde Nast, NBC, and Google.
  • Responsible for generating over 20% of spa service revenue.
  • Developed corporate service and membership packages catering to Financial District clientele.
  • Studied trends, practices, rituals, and products in relation to services offered.
Front Office ManagerCompany Name | City, State | Feb 2014-Jan 2015
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
  • Ran successful daily FOH operations for a $2.5 million per year business.
  • Surpassed retail and sales goals while maintaining retail and back bar inventory.
Education
Associate of Arts: Journalism, BroadcastUniversity Of Missouri - Columbia | | City, State | May 2006
Teaching Certificate: Secondary EducationDePaul University | | City, State | May 2008
Former Career and Accomplishments
  • English Teacher for Grades 9-12 (2008-2013) at Oak Park and River Forest High School, IL.
  • Co-Created Spoken Word Pedagogy using poetry and Hip Hop to quantitatively lessen the achievement gap and raise English test scores in underperforming minority students.
  • Award-winning, internationally published poet/writer.
  • Coached multiple teams for the largest youth wide poetry slam in the nation, featured in 2010 documentary, Louder Than A Bomb.
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Resume Overview

School Attended

  • University Of Missouri - Columbia
  • DePaul University

Job Titles Held:

  • Director
  • General Manager
  • Groups and Events Manager
  • Front Office Manager

Degrees

  • Associate of Arts : Journalism, Broadcast
    Teaching Certificate : Secondary Education

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