Operations - Customer Service - Client Services - Call Center - BPO - Vendor Management
Accomplished, results-driven Senior Management Professional with an outstanding record of success maximizing revenues and streamlining operations while overseeing multiple domestic and international call centers. Dynamic team-leader with the proven ability to provide outstanding customer service in the credit card, mortgage, telecommunications, and cable industries. Willing to travel.
Additional expertise in:
Multi-site responsibility Recruitment & Retention CRM Implementation Performance/KPI Improvement Relationship Management Planning & Strategy Training & Development Multimillion Dollar Budgets System Integrations
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Job Titles Held: