Director resume example with 19+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Seasoned technology leader bringing 20 years of experience in fast-paced settings delivering innovative software, data and analytical solutions for clients globally. Effective at inspiring diverse cross functional teams to produce outstanding results. Highly organized, creative, performance-oriented and customer-driven.

  • Business & IT Strategy
  • Digital Transformation & Cloud
  • Data & Analytics
  • Business development
  • Executive leadership
  • Account management
  • Planning and coordination
  • Program management
12/2018 to Current Director Clarivate Plc | Ann Arbor, MI,
  • Lead the development and growth of a disruptive career transformation platform Rock! that helps mid level tech professionals achieve upward mobility through assessment, targeted mentoring/coaching and an AI driven Recruiting Platform that connects them to the right Enterprise.
  • Developed product and technology roadmap and strategy for the growth of the platform
  • Strengthened revenue opportunities by developing strategic relationships with key enterprise clients to leverage the platform for their hiring needs.
  • Lead Development and Delivery of UPRO’s IT services business focused on Digital Transformation.
  • Built relationships with strategic partners leading to business development opportunities.
  • Work with prospective customers in defining their digital strategy and roadmap and execute on the strategy leveraging people, processes and Technology
  • Recruited and hired talented professionals with drive and dynamic skills to build success within organization.
  • Manage daily operations by overseeing financials, key performance indicators and employee performance.
12/2011 to 11/2018 Senior Manager - Delivery and Support Jbs Usa | Pipestone, MN,
  • Led the delivery and support of Sabre’s industry leading Forecasting, Optimization and Scheduling software solutions in North and South America for 25+ Airline clients including the three largest carriers (AA, DL, UA) along with delivery and support of Inflight Solution globally ~ $25M
  • Led the delivery and support of Sabre’s cloud based Analytics solutions Market Intelligence with 100+ customers globally ~$10M
  • Managed global teams including Program & Project Managers, Business & Technical SME’s, Data Scientists and Support Professionals in over 10 countries across 4 continents
  • Under my leadership we successfully completed 100+ product implementations both on-prem and in AWS, completed numerous on-prem to AWS migrations and integrations.
  • My team also provided business and technical support for over 150+ customers including Airlines, Airports, Cruise Lines and Tourism boards
  • Grew the business double digits YOY by partnering with clients and key internal stakeholders in marketing, sales, solution management, development and testing.
08/2004 to 12/2011 Manager Bmo | Berekely Heights, NJ,

Responsible for Management and delivery of Business Intelligence & Software Solutions across various industries.

  • Transportation: BNSF Managed the planning, execution and implementation of a rail safety overlay system Positive Train Control(PTC).
  • Worked with partners across various departments to plan, develop and implement various hardware and software assets across the program to support with the testing, validation and certification of the software and assets supporting the program.
  • Project was implemented months ahead of schedule and approved by FRA.
  • Utilities: TXU Managed the development and delivery of Customer Data Warehouse and a reporting solution to support the reporting and analysis needs of various business entities in the enterprise.
  • Worked directly with teams both onshore and offshore to develop, implement and support the solutions.
  • Telecom: Fairpoint Led and managed the development and delivery of a data warehouse and a reporting solution to produce regulatory compliance reports to various states and local authorities as well as internal constituents.
  • Utilities: DCSI(now ACLARA) Custom development of first ever automated meter reading solution using power lines.
  • Lead multiple data teams & managed multiple projects including Development, testing, deployment and support functions
  • Internal: Led and participated in several activities including pre-sales, RFP / RFI responses, Talent management, Mentoring, campus recruitment etc.
06/2001 to 07/2004 Senior Developer Freelancer | City, STATE,

Responsible for design, development and deployment of various Data warehouse, Data base and Reporting solutions across several industries(Mortgage, Utilities, Non-Profits etc.)

  • Utilities – Technical Consultant, Data Management
    Successfully designed and implemented a Transaction processing system to process all EDI transactions for a major power company.
  • Non Profit- Senior Developer, Data Warehouse & Reporting
    Responsible for design and development of an Oracle Forms and Reports based application including Crystal reports and Database development.
  • Non Profit- Developer, Data Warehouse & Reporting
    Involved in the development of an Enterprise wide Data Warehouse using Oracle, Informatica and PL/SQL.
  • Mortgage – Developer, Web App
    Helped integrate two different web based mortgage applications to consolidate and increase the capabilities and offerings of the product.
Education and Training
Expected in 06/2001 Master of Science | Computer Science University Of South Carolina, Columbia, SC GPA:

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Resume Overview

School Attended

  • University Of South Carolina

Job Titles Held:

  • Director
  • Senior Manager - Delivery and Support
  • Manager
  • Senior Developer


  • Master of Science

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